Excellent customer service and a beautiful outfit. I can’t thank Tia enough for expediting my order so I received in time for my break. Excellent communication. I don’t normally write reviews but blow... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
One of my favourite things to do at the start of Spring is go onto the Beach Cafe website and order my summer holiday wardrobe. Great choice of designers and swift delivery. Recommend!
L'azienda ha risposto
Great company, great products of high quality. Orders have always arrived quickly and beautifully wrapped. Free returns is a bonus. Recently sent a bikini back but only because it didn't fit me proper... Leggi di più
L'azienda ha risposto
Amazing customer service for European shoppers! Shopping online with UK stores can be tricky sometimes due to customs charges etc. Worry not with Beach Cafe however, as they make the whole process ver... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento da spiaggia
- Negozio di abbigliamento
- Negozio di costumi da bagno
- Negozio di abbigliamento donna
Scritti dall'azienda
Shop Designer Swimwear at Beach Cafe for a huge selection of beachwear by Seafolly, Vix & Melissa Odabash. Free Delivery on orders over £100 & Free Returns.
Informazioni di contatto
London, W10 5AD, London, Regno Unito
- 02031764541
- info@beachcafe.com
- www.beachcafe.com
Le persone hanno visualizzato anche
Great selection and fast delivery
I often shop at Beach Cafe as they offer a fantastic collection of resort wear including all my favourite designers - Vix, Melissa Odabash and Jets. Especially appreciate the promotions too ☺️
11 aprile 2023
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Risposta di Beach Cafe
Hello Vanessa,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe.
The Beach Cafe Team
Always enjoy shopping with Beach Cafe
Always enjoy shopping with Beach Cafe, fast delivery and love a 15% Discount day! Melissa odabash bikinis expensive but great quality and make me feel good.
18 aprile 2023
Non scritta su invito
Risposta di Beach Cafe
Hello Lisa,
Thank you for your lovely review! As always our fabulous team are help you choose the perfect items for your holiday wardrobe. Remember to keep an eye on the site going in to summer as new drops are always being added :)
The Beach Cafe Team
my new go-to for beach wear..
the price was fair, delivery was quick, customer service was pleasant, responsive and timely. and the product quality exceeded expectations. i highly recommend and would absolutely order again.
4 aprile 2023
Non scritta su invito
Really pro active and rang me directly…
Really pro active and rang me directly about my delivery. Super friendly and efficient a very lovely experience
30 marzo 2023
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Risposta di Beach Cafe
Hello Lisa,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team x
Thank you for helping after the item I…
Thank you for helping after the item I had originally ordered was unavailable due to an error, the assistant at Beach Café helped find a suitable alternative and had it delivered next day before I went on holiday. Very pleased with how they have handled this issue.
2 marzo 2023
Non scritta su invito
Risposta di Beach Cafe
Hello Augusta,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
Lovely service and super fast delivery
Lovely service and super fast delivery! Love my new bikini, thank you Beach Café.
2 marzo 2023
Non scritta su invito
Risposta di Beach Cafe
Hello Olivia,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team x
Underwhelmed and fed up!
Ordered goods which arrived speedily. Thereafter downhill. One item was incorrect and the other bore no resemblance to website photo. I returned them immediately and received confirmation of receipt on the 1st Feb. They state that returns can take up to 10 working days. Day 10 came and no refund received!
I chased by phone and apologies were made and I was assured that they would action the refund that day. Day 13 came and no refund. Chased again and it turns out they had not actioned refund as they said they would!
I expressed that this was clearly unacceptable and that i would be contacting my credit card company.
Finally, working day 14 it has arrived into my account. On looking at other reviews this seems to be an historic and ongoing issue.
Unsurprisingly, I will not be purchasing from them again.
14 febbraio 2023
Non scritta su invito
Risposta di Beach Cafe
Hello,
Thank you for your review, please accept our apologies for your recent experience and delayed refund. We hold ourselves to a much higher standard of customer service and always do our best to keep in line with the 10 working day refund policy, and cant apologies enough for falling short on this occasion.
A member of staff has been in contact via email to offer a small gift as a way of apology.
Kindest Regards,
The Beach Cafe Team
Lovely selection of swimwear and a very…
Lovely selection of swimwear and a very friendly customer service team. Sadly the item I really wanted was out of stock but the team helped me find a perfect alternative and shipped it in time for my holiday!
9 settembre 2022
Non scritta su invito
Risposta di Beach Cafe
Hello Danielle, Thank you for your lovely review! Apologies again for the item you wanted being out of stock, however we are delighted that our team could assist in finding you a suitable alternative.
Should you need any further assistance, please do not hesitate to get back in contact.
The Beach Cafe team x
This is a great company to work with
This is a great company to work with. I got lots of advice on sizing - I’m in the larger side and always find swimming costumes very difficult to get right. I’ve now bought three costumes and have been absolutely delighted. I’m now looking at cover ups!!
15 luglio 2022
Non scritta su invito
Risposta di Beach Cafe
Hello Elizabeth,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
I have always received top service with…
I have always received top service with my orders from Beach Care, quick delivery and great quality clothing. On one recent occasion when I needed to make a return for a fault that wasn’t so obvious, they were super efficient and sorted it out with courtesy and common sense. Thank you Beach Cafe 💕
12 settembre 2022
Non scritta su invito
Risposta di Beach Cafe
Hello Debbie,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
I was searching for a Hunza G bikini in…
I was searching for a Hunza G bikini in a specific colour on google. I stumbled across Beach Cafe who had the exact one I wanted - sold out everywhere else. I ordered on a Monday bank holiday and I had it mid day Wednesday (paid for standard shipping as well!). Great experience and would visit again.
29 agosto 2022
Non scritta su invito
Risposta di Beach Cafe
Hello Ann,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
Vorsicht!
Vorsicht!
Schöne Mode! Versand auf eigene Kosten obwohl sie mit kostenloser Retoure werben. MwSt wird nachgefordert. Bin gespannt ob ich das Geld für die zurückgeschickte Ware ohne Probleme erstattet bekomme.
16 agosto 2022
Non scritta su invito
Risposta di Beach Cafe
Hallo,
Vielen Dank für Ihre Bewertung und Ihre letzte Bestellung im Beach Cafe. Es tut mir sehr leid, wenn Sie unsere Informationen als irreführend empfunden haben. Nur um klarzustellen, dass wir tatsächlich kostenlose Rücksendungen anbieten, müssen Sie sich nur an unser nettes Kundendienstteam wenden, das Ihnen Ihr kostenloses Rücksendeetikett zusendet. Ab einem Bestellwert von 200 EUR liefern wir versandkostenfrei.
Aufgrund des Austritts des Vereinigten Königreichs aus der EU müssen unsere Kunden die Mehrwertsteuer für Waren zahlen, die nach Deutschland eingeführt werden. Wir senden jedoch immer eine E-Mail, um zu bestätigen, dass unsere Kunden diese Zahlung gerne leisten, bevor wir Ihre Bestellung versenden, um Probleme nach dem Versand der Bestellung zu vermeiden.
Sollten Sie Hilfe benötigen, lassen Sie es mich bitte wissen.
Alles Gute,
The Beach Cafe Team
ACHTUNG ! MIESE MASCHE
Ich hatte eine Auswahl bestellt und wollte eine Retoure machen für die 2 Teile, die nicht passten und den Rest behalten. Das Rücksendelabel war wie auf der Webseite beschrieben nicht dabei. Ich habe 5 Mails und mehrere Anrufe getätigt seit 2 Wochen, um den Rücksendelabel anzufordern. Es wird gesagt, sie schicken es, aber es tut sich nichts. Eindeutig eine miese Masche! Ich werde jetzt auf meine Kosten die Sendung zurückschicken und über Paypal einen Konflikt eröffnen und alles nachweisen. Ansonsten lasse ich mir das nicht gefallen und werde rechtliche Schritte dagegen angehen. Wenn Sie es offen kommunizieren dass man noch zu den Preisen die MWST bezahlen muss und die Rücksendung tragen muss, würde man die Möglichkeit haben selber zu entscheiden, ob man bestellt oder nicht. Aber so hinterhältig.....
27 luglio 2022
Non scritta su invito
Risposta di Beach Cafe
Hallo Sevel,
Vielen Dank für Ihre Bewertung, ich hoffe, es geht Ihnen gut.
Bitte akzeptieren Sie meine aufrichtige Entschuldigung für Ihre jüngsten Erfahrungen mit dem Beach Café. Wir bieten in der Tat kostenlose Rücksendungen an, dieses Etikett muss per E-Mail angefordert werden, und es tut mir sehr leid, dass sich Ihre Anfrage verzögert hat. Ich sehe, dass Ihnen das Rücksendeetikett am 28.07.2022 zugesandt wurde, und ich glaube, dass dies für Ihre Rücksendung verwendet wurde Waren.
Wir tun immer unser Bestes, um auf alle Anfragen nach Rücksendeetiketten innerhalb von 24 Stunden nach Erhalt zu reagieren, und bedauern sehr, dass dies bei dieser Gelegenheit nicht gelungen ist.
Bitte lassen Sie mich wissen, wenn ich in Zukunft bei irgendetwas behilflich sein kann.
Mit freundlichen Grüßen,
The Beach Cafe Team
So helpful! Brilliant customer service!
I usually really struggle buying swimwear but the lovely ladies at Beach Cafe really helped me to find the perfect fit! Customer service was amazing and delivery came next day :)
27 luglio 2022
Non scritta su invito
Risposta di Beach Cafe
Hello Lucie,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team
Excellent customer service
Excellent customer service, I was going away on holiday and left shopping last minute! I called up beach cafe and they spoke through sizing and delivery, making sure I got my package the same day! Not only were the girls there patient and helpful the clothing and bikinis I ordered were great quality and beautifully packaged. Thank you beach cafe!
21 luglio 2022
Non scritta su invito
Risposta di Beach Cafe
Hello Lisa,
Thank you for your lovely review, hope you're well. Should you need any further assistance please feel free to give us a call, live chat us on the site or contact customerservice@beachcafe.com.
We hope you love your new holiday items!
All the best,
The Beach Cafe Team x
Unprofessionell
Unprofessionell! Für ein Kleid 26 Euro Tax bezahlt. Nix erstattet bekommen, obwohl sie es so vereinbart hatten! Nie wieder!
16 luglio 2022
Non scritta su invito
Risposta di Beach Cafe
Hallo,
Vielen Dank für Ihre Bewertung zu Ihrem letzten Beach Café-Erlebnis. Es tut mir sehr leid, dass die Informationen zur Mehrwertsteuerzahlung auf unsere EU-Bestellungen für einige Verwirrung gesorgt haben.
Da das Vereinigte Königreich nicht mehr Teil der EU ist, berechnen Versandunternehmen jetzt eine Mehrwertsteueränderung für Bestellungen, die innerhalb der EU geliefert werden. Dieser Betrag wird vom Versanddienstleister abhängig von der Größe Ihrer Bestellung berechnet. Wir kontaktieren alle Kunden vor dem Versand, um zu bestätigen, dass sie diese Mehrwertsteuergebühr gerne zahlen. Da dieser Betrag von der Reederei erhoben wird, können wir den Betrag nicht zurückerstatten.
Ich hoffe, das hilft, und wenn Sie weitere Hilfe benötigen, lassen Sie es mich bitte wissen.
Mit freundlichen Grüßen,
The Beach Cafe Team
Finger weg!!!!!
2 luglio 2022
Non scritta su invito
Betrüger
Ich habe 2 Sachen bestellt, eine wollte ich zurückschicken. Im Paket gab es kein Retourschein. Alle meine emails blieben ohne Antwort. Die alle Erfahrungen habe ich erst später gelesen!!! Leider.
20 giugno 2022
Non scritta su invito
Risposta di Beach Cafe
Hallo,
Vielen Dank für Ihre Bewertung zu Ihrer letzten Beach Café-Bestellung. Wie ich sehe, haben Sie den Rückgabeprozess Ihrer Rücksendung überprüft. Um Bestellungen zurückzugeben, muss eine Anfrage an info@beachcafe.com gesendet werden. Wir bemühen uns dann, innerhalb von 24-48 Stunden nach Erhalt der E-Mail zu antworten. Bitte beachten Sie, dass die Antworten während der Stoßzeiten etwas länger dauern können.
Ich kann Ihre Bestellnummer nicht finden, sollten Sie jedoch weitere Hilfe benötigen, geben Sie bitte Einzelheiten zu Ihrer Bestellung an, und ich würde mich gerne darum kümmern.
Mit freundlichen Grüßen,
Beach Cafe Team
Very disappointed with the service from…
Very disappointed with the service from Beach Cafe, I ordered two items, one came to E other was missing…no more to say why…after calling them I was told it was out of stock and would receive a refund. I sent back the other item and have been messaging but nobody has responded to my requests…finally after messaging on Instagram I received the refund for the missing item but not the other item. I have been messaging and they have seen the message just ignored me. I will be taking this further with my card company but will not be using this company again. Extremely poor customer service. Avoid !
7 giugno 2022
Non scritta su invito
Good customer service
After a problem with delivery and communication. Customer service has been good. A full refund and a voucher as an apology for the error means I would give this company another chance in such a competitive market.
2 giugno 2022
Non scritta su invito
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