Bayfields Opticians & Audiologists - Knaphill Recensioni 18

Attentive and professional service in every details, good communication with customers , nice and friendly staff.

Emma the optician made a careful examination of my eyes and in conjunction with my previous history was able to provide a clear recommendation regarding my cataract surgery

Mathew was very thorough and checked the issue I was concerned about. He advised on the next steps and gave me options.

Very helpful, very constructive and a good result from the tests on my eyes - very satisfied

Great personalized service and didn’t feel rushed and pressured into purchasing new lenses and frames.

Paula conducted my eye test with warmth and expertise. I felt listened to and she took time to answer my questions.

1) 1st appointment 19/3 for eye test with ever helpful Emma. Payment? Sorry, you'll have to wait for a long phone call to finish before the form can be printed (15 mins). Bayfields' computer system clearly more important than keeping customer happy.
2) Nothing heard about new lenses, so rang 6/4 - "Email sent on 21-3", but no follow-up.
3) Collection appointment 10/3 @ 9.30. 1 customer, 1 staff waiting outside - "No key. Fetching from keyholder". Short wait. All new staff from 19/3. New lenses fine (thanks to Emma).

Excellent service as carried on from the previous owner of Penny and Hayter

Excellent service, as always, from reception, to getting my getting my eyes thoroughly checked out,and to choosing new glasses. Emma is very professional and caring as are the rest of the staff.

I returned to the Practice for the third time in 5 years because I have always experienced very good service from them. There was a really extensive choice of spectacles to chose from The extra time they take in making sure that the spectacles you choose are fit for purpose.They were also very courteous and helpful. I would have no hesitation in recommending them to my friends and family

Its the satisfaction of feeling that the person examining my eyes is an expert.

My test was very thorough and extremely well explained. The after care is in need of some work. I understand there's a transition in progress from Penny Hayter to Bayfields however if your staff don't turn up to appointments (I waited 40 minutes and did not get to see anyone today), clients will not return. I have paid a lot of money for 2 sets of glasses and for staff to be running late to that degree is not acceptable.

Very efficient check up , helpful member of staff sorting new glasses for me .Glasses came within the week and time fitting them was excellent

Both the ophthalmology and the fitting, choice of frames etc services are conducted professionally and given time and personal attention.

Super very thorough dedicated courtesy helpful and there for you thank you