Bayfields Opticians & Audiologists - Chester Recensioni 25

A good listener and provided advice that helped me decide on my future options

Helpful experienced

The staff were efficient, professional and friendly.

Friendly staff

Very thorough sight test with full discussion of my lifestyle and hobbies.
Reassurance of OCT scans referred to earlier scans on record showing minimal retinal changes etc.
Selection of frame, lens and subsequent fitting was unhurried and helpful.

Pleasant surroundings good staff & service

Very professional

The ambience is very good and the staff excellent with a wealth of knowledge would highly recommend

The team were just wonderful, caring, professional. Fabulous!

My first experience with the audiologists department and it went well during my 15minutes. I am coming back for further exploration advice.

Having visited Bayfields for a number of years, I have always found the staff to be friendly, polite and professional. I can only praise the service that they provide.

Fantastic advice and support from the team. Especially Philip the consultant

Friendly, professional and efficient

That my bike was allowed in shop!
Which is Important because my walking is getting really bad, and without it my life would be unpleasant.
The People are really nice unfortunately I am Autistic and struggle to remember there names..
This review includes all members of Staff since August 24 through to present

For the third year in a row, incorrect glasses have been ordered for my autistic son, who has Irlen Syndrome. At every appointment we clearly explain his needs, provide documentation, and have the optician sign the form confirming the correct lenses. We also explain that his lenses must be sent to the Irlen Institute in California for tinting.

Despite this, the wrong lenses have again been ordered and cannot be tinted. As a result, my son continues to suffer from migraines and visual difficulties while waiting for the correct lenses. Replacements from the U.S. will cost us an additional £150.

Bayfields’ response has been disappointing: no apology, no offer to share costs, and no refund for the incorrect lenses until we return them—even though they acknowledge the mistake. This process will leave my son without glasses for another 5–6 weeks.

Following procedure should not mean ignoring the human impact, especially when the same error has occurred three years in a row. After more than 10 years as loyal customers, we feel we can no longer continue with this optician……

Overpriced and the service is no better or worse than the high street chain opticians I’ve used for years.

Nice place, nice people working there, great location.

Very thorough contact lens appointment. A selection of contact lenses ordered to try.