Bay Alarm Medical Recensioni 2.426

service rep was very helpful, courteous and patient while we worked on updating my account

The system works well if it’s set correctly. Mine was operating without the option to stop a false alarm for a few months. After a frustrating phone assistant whose advice made no difference, I did get the help needed and it was set correctly.

Generally it works fine, but I have suggestions:

Buttons are too easily pushed. I have only experienced false alarms, and too frequent alarms; having only one alarm box makes it difficult to get to it to cancel, and at times I don’t even hear it from another room; the button in the wrist band falls out and too difficult to put back in for me.

I expected to be put on hold for a long time. but your customer service person responded quickly and was fully prepared to be of service to me.

Customer service rep immediately handled my concerns and made adjustments as need. Very pleasant and professional.

Agent was polite and helped me set up account and then explained the features of my device.

Mary was excellent answering all our questions

I’ve had bay alarm for over a year and I’ve never had one bit of trouble with it. They always reply very politely and are very friendly when I do my tests. And when there was an instance where somehow an alarm went through without me, pushing on it or anything and they contacted me and we were able to clear up the problem. The cost of Bay alarm is very worthwhile for my peace of mind and my families, peace of mind. It is also very reasonable.

Very helpful customer service. Set up was easy

Representatives were knowledgeable, professional and pleasant and helpful.

Kel was very helpful in fixing an issue with the emergency contacts that wouldn't save in the system. He was friendly and very efficient as well as very helpful in filling in the information when it wouldn't save on my end.

I received clear answers about why my unit is inadequate, and was led easily through an upgrade.

Cell reception not acceptable for service.

I used my Bay Alarm Medical Equipment for five years after a serious health issue in late 2020. Fortunately I did not have a need for assistance in the past five years but I always knew they were a button away. I am switching now to a smaller gps device with another company but can continue to highly recommend Bay Alarm Medical for those seniors who might be housebound or who live alone.

I am a new customers. I needed some help adding emergency contacts to my profile. McKenna was very friendly and helpful, which I appreciated very much.
Thank you!

I had a technical issue with logging into my online account. The customer service representative, Mary, was extremely professional, courteous and pleasant. The only reason i didn't give it five stars, is the issue has not been resolved yet. But has been escalated to the IT department.

Betty was so kind and extremely helpful. I had a lot of questions with set up and account information and she was so patient in helping me understand everything.

The lady was very knowledgeable and took all the time I needed to setup my machine
I would highly recommend this company

Austin did a wonderful job. He made sure we understood how to test our equipment monthly and discussed various options available.

My 84 year old mom was reluctant to embrace the need to have this device but she agreed to a 15 day trial. Customer service was great, but the equipment was disappointing.
When testing, the dispatchers voice over the box was VERY LOUD and garbled. The sound quality was horrible. We could not understand what the dispatcher was saying. Also, my mom has a weak voice (lifetime smoker) and she keeps the TV on 24 hours a day, so the dispatcher could not hear her. She was sitting only 8 feet away from the box but the TV completely drowned out her voice.
The only way mom could communicate with the dispatcher in an emergency would be to turn off the TV (not gonna happen) collapse within 10 feet of the box (unlikely), and shout as loud as she could. So what's the point?

If the person using the technology is open to wearing a smartwatch, they can talk to the dispatcher through the smartwatch. That would have solved my mom's problem, but mom was not open to learning new technology (she does not even have a cell phone).

By the time we finished several rounds of testing, mom was angry and resented the invasion of this equipment into her home. Sigh. I sent it all back.