Battens Solicitors Recensioni 

135
•
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ross Siviter, ably assisted by Mandy Hutchinson, acted as our conveyancing solicitors in the recent sale of our house and were also involved in the purchase of our future home - a former school. Neith... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ross Siviter and Mandy Hutchinson at Battens did a fantastic job of our house move. We have moved a number of times in the past and I can safely say that the service and client care we received from t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ross Silviter provided an excellent conveyancing service for us. First we sold our property on a very fast time scale dictated by our purchaser. They all said it could not be achieved . Ross and h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Everybody says that moving home is one of life's more stressful activities. They are so right. However, Ross and Mandy steered us through the legal aspects of selling our property. They remained ca... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Studio legale

Scritti dall'azienda

At Battens Solicitors, we have been providing clear, practical legal advice for over 300 years. As a full-service law firm based in the South West, our experienced team supports individuals, families and businesses across a wide range of legal matters. We understand that legal issues can feel complex and sometimes overwhelming. That’s why we focus on being approachable, transparent and straight talking in everything we do. Our goal is to guide you with confidence, helping you make informed decisions at every stage. Whether you need support with personal matters such as property, family law or wills, or expert advice for your business, we are here to help find the right solution for your situation. We are proud to build long-lasting relationships with our clients, based on trust, quality and a genuine commitment to achieving the best possible outcome. Your feedback is important to us and helps us continue to improve our service.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

135 recensioni

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3 stelle
2 stelle
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4,8

Tutte le recensioni

(135)

17 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Untrustworthy

Bridport Office. So there I was in the waiting room with my declaration and proof of ID, 5 mins early for my appointment to sign the declaration. Anticipated to take 2 minutes. The receptionist came down and said the solicitor had to go to Dorchester for a more important appointment. She hadn’t yet left but refused to see me. “Could you come back at 4:30?”. Another appointment was made.
4:15 I rang to check and the receptionist said she would ring me. That was the last I heard from them.I was only in town that one day and had kicked around waiting for that specific appointment. Truly disgraceful behaviour from that office.

In response to your reply:

It is true I am not a client but an appointment WAS made, I was in their waiting room office. If i didn’t have an appointment why did your receptionist let me in and sit me down in the waiting room? Someone in the Bridport office is lying to you.

5 dicembre 2024
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Risposta di Battens Solicitors

We are very sorry to receive this review as we pride ourselves on our high levels of customer care and satisfaction. We take all expressions of dissatisfaction seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.
Having investigated your complaint, we note that you are not a client of the firm and had not made an appointment with our Bridport office. We understand your disappointment that no-one was available to meet with you to witness your statutory declaration when you came into the office however unfortunately this was unavoidable.
We do of course work to the highest standards to provide the best service we can to our clients.

Kind regards,
Battens Solicitors

Valutata 5 stelle su 5

Excellent service

Excellent service. We used Battens, Bridport office, for our house sale and purchase. Nicola and her assistant Clare were always available. They were friendly, helpful, efficient and kept us fully informed. Would definitely recommend.

31 ottobre 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments for Nicola and Clare in our Conveyancing team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards,
Battens Solicitors

Valutata 1 stelle su 5

Avoid them like the plague

Avoid them like the plague. They baffle you with information to make you feel like they know what they’re talking about. All the while they charge you an absolute fortune just to send an email. I was trying to reclaim money from a movie producer who would not show me any evidence of anything to do with the film. All battens did was email the guy asking him to show me, when he refused to stop replying they did nothing about it. When I refused to pay the extortionate high bill of £900 for sending about five emails. They took me to small claims . I’d already paid them hundreds of pounds to look into the matter for me. Honestly, when I started questioning their ability to do the job, they stopped responding but yet carried on billing. Choose any other solicitor and you will get a better experience.

10 settembre 2024
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Risposta di Battens Solicitors

Thank you for your feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.

For completeness, we note that we have of course already addressed your complaint under our complaints procedure.

We do not agree with the information provided within your review.

We regret of course that you remain dissatisfied with the outcome of our complaints procedures.

Valutata 5 stelle su 5

Clare and her associates were very…doing our conveyancing.

Clare and her associates were very good, when we needed advise, after our buyers pulled out. We have used Battens for several moves and the have always been very good.

2 settembre 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments for Claire in our Residential Conveyancing team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards,
Battens Solicitors

Valutata 5 stelle su 5

Conveyancing

I used Battens Yeovil conveyance team for a recent house purchase. Tina and Cathy were a dream to work with. They kept me in the picture at all times, answered any query I had very quickly and helped keep the stress level to a minimum. This is the second time I have used Battens for a house move (first time many years ago) and would absolutely use them again. Very highly recommended for service, efficiency and value.

1 agosto 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments for Tina and Cathy in our Conveyancing team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards,
Battens Solicitors

Valutata 5 stelle su 5

Amazing!

Jen Haynor has been amazingly helpful when purchasing our first home. Jen was responsive, attentive and had great all round communication. Our experience with Battens was easy because of this, and the purchase of our property was fast and efficient.

Thanks again Jen!

2 agosto 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments for Jen Haynor in our conveyancing team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards,
Battens Solicitors

Valutata 2 stelle su 5

Very inadequate service

Very inadequate service, characterised by extensive delays and a clear lack of attention being paid to our case. The end result was that we ended up behind where we started with the matter having accrued a significant cost with Battens. All very disappointing and would not recommend them to anyone.

20 gennaio 2024
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Risposta di Battens Solicitors

Thank you for your feedback. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.

For completeness, we note that we have of course already addressed your complaint under our complaints procedure. It was also considered by the Legal Ombudsman who took no action.

We regret of course that you remain dissatisfied with the outcome of those procedures.

Valutata 5 stelle su 5

Jen Haynor at Battens Yeovil

Jen Haynor at Battens Yeovil, has dealt with our last two property sales and purchases, and I would never use anyone else for conveyancing.
She is responsive, professional, and always helpful and accommodating, going the extra mile when those inevitable curved balls arrive!
Whilst we don't intend moving for quite some time now, when we do, we would have no hesitation in using Jen again, and would highly recommend.

25 luglio 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Valutata 5 stelle su 5

I used Battens for a house sale

I used Battens for a house sale. Communication with Emily and Emma was always quick and efficient and the sale went through quickly with no major issues. I will definitely be using them again.

16 luglio 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Valutata 5 stelle su 5

Hassle free conveyancing

Emma Taylor and Emily Crossman were a pleasure to deal with and helped me through every stage of my house purchase. There were no delays and completion happened as planned.

30 aprile 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Valutata 5 stelle su 5

Sally at Battens provided flawless legal service

Sally Manning at Battens is an absolute star. She was the one that kept her head while others were losing theirs, with her, her conveyancing team and Naomi resolving a complex situation between legal firms for a house sale involving transfer of ownership for a deceased relative.

I cannot recommend her highly enough - she deals with wills, trusts, probate and estate legal administration, and I would offer her and her office more business at any opportunity I'm given, without hesitation.

Thank you Sally & Battens.

6 giugno 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Valutata 5 stelle su 5

Mo Byers is great!

Mo, Its the 1st aniversery of our move back to the midlands. The conveyencing work done by you last year was stellar. It was a very stressful time eased by your professional and committed approach.
Thanks very much indeeed.
Mike

6 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

We had the legal work for buying a…

We had the legal work for buying a property done by Mo Byers at Battens. We were pleased with her services, she was diligent, thorough, unearthed things that we would never have found and responded quickly and positively to our instructions.

1 maggio 2024
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Valutata 2 stelle su 5

Slow and double billed

Whilst I found them knowledgeable enough, they have double billed quite often. Including billing me for chasing them (which was credited when challenged), I also had to frequently chase several times to simply get a reply

14 aprile 2024
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Risposta di Battens Solicitors

We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.

If you have not already done so, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour @battens.co.uk who will be happy to consider this matter with you.

Valutata 5 stelle su 5

Excellent service from Lucy King and Battens

I am so grateful for Lucy King’s efficient and meticulous work.

28 marzo 2024
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Risposta di Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Lucy from our residential team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Valutata 5 stelle su 5

Conveyancing - Yeovil - Emma Taylor/Emily Crossman

We recently instructed Emma Taylor and her assistant Emily Crossman to handle the conveyancing of our first time house purchase. We could not fault them or their service in any way.
Their approach was both professional and friendly, they worked with speed and efficiency, keeping us updated regularly and quickly addressed any queries and issues.
A process which we thought would be extremely stressful was handled with ease and experience. Both Emma and Emily have been absolute stars, helping us to complete in record time and we couldn't recommend them highly enough.

1 marzo 2024
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Risposta di Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Emma and Emily from our residential team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Valutata 5 stelle su 5

Highly professional and trustworthy

I’ve used Battens of Castle Cary twice now to assist me with the purchase and sale of a property. The first time I used Lucy King she was so brilliant that I requested her a second time. Lucy is fantastic, and that doesn’t really even come close to describing the effort and dedication she put into our sale/purchase. I cannot recommend Battens highly enough, all the staff are kind and friendly. It’s a very stressful process and I trusted Lucy and she patiently guided me through the entire process. It is the sort of support you really want from a company and individual.

19 marzo 2024
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Risposta di Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Lucy from our residential team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Valutata 5 stelle su 5

Excellent service, very supportive and personal approach.

Had a claim that ended up lasting 5 years, Michelle was amazing very helpful and supportive keeping me up to date and chasing things on my behalf made what was a stressful situation manageable and got a positive outcome for myself. Would definitely use again and recommend to family and friends

12 marzo 2024
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Risposta di Battens Solicitors

Thank you so much for your positive feedback. We are thrilled to hear that you had a great experience with Michelle from our personal injury team. If we can be of further assistance, please don't hesitate to contact us.
Kind Regards, Battens Solicitors

Valutata 5 stelle su 5

Property sale

Ross Siviter was recommended to me as a reliable solicitor. From first contact until completion of an unexpected protracted sale he was the epitome of a perfect professional. Prompt replies to messages, courteous and patient on the telephone and calm in adversity. He gave excellent advice and was always right! His assistant was an impressive professional and charming.Top class service and highly recommended.

30 gennaio 2024
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Risposta di Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

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