Bank of Scotland Recensioni 

Bank of Scotland customer service used to be grand. However, I recently tried to report fraud, and found myself in an endless loop of:

1. All telephone numbers direct me to the app then disconnect.
2. The app says 'I can't help you, but I'll have a human call you back' then disconnects. The human NEVER calls back. 'Until then, try the website help.'
3. Web-based help directs me back to the same phone number, and the loop begins again.

This is not customer service. I did manage to speak to a human (I think) when I messaged BofS on Facebook, but they only directed me back to the phone-app-web-phone loop.

My only conclusion is that BofS doesn't care if customers are defrauded, or even if their basic service needs are met, as long as they don't have to pay human employees.

There are a number of banks that are advertising human customer service, and which have much higher Trustpilot ratings, and I'll switch to one of those.

have had issue trying to log in for a number of days did not recognise my details I knew my user name was correct the bank had sent them to me when first started using internet first person I spoke to confirmed details ere correct he informed me it people had been changing some details he put me thru to fraud dept women tried to help me but could not find reason and assured me no one at bank had changed my user name she put me thru to tom who was exceptionally helpfu I suggested check audit trail to se if had details of user name being changed and if so what was the ip address lfrom where change occured informed me was gaps in audit trail still cannot log in accno01006832 have tried changing user name passwords onlybut never get a ny further than first part of login which does not r ecognise me at wits end trying to logon from usual laptop please can someone help you have always resolved any issues in past is there something more sinister going on here

You ask a question then they say they will get back to you. But then they end the conversation so you reset to a new question so quickly. You can never fix anything.

This is about the Bank of Scotland App on Android. The App stopped working on Android 9 so I bought an upgrade phone using Android 12 and every time I try to open it, I get the message that "we are having technical difficulties etc" It's been going on for months and you would suspect that they would be aware of the issues and be taking steps to fix. I have to use a computer and log in via the Internet to find my balance.

How many times does my son have to prove his id, he eventually got it to work and was told to wait 24 hours to be told to go through it all again rediculous waste of our time

Excellent personal service from Andy today regarding an international payment. Helpful and knowledgeable.

The website has the least intuitive security for logging in, pretty much guaranteeing that a human will just have to write down all their passwords. If anything goes wrong, you have to call them to unblock the card, which requires navigating their insufferable automated voice service followed by a series of security questions. Everyone else just uses two factor verification.

I went to bank of scotland Glasgow
As thay are the only one who has
A coin machine. As i was yousing it i notice it wasn't counting properly? Each time I asked for help staff where just walking past then suddenly a person ho said he works
For the branch came to help saying
That there has bean a problem with this was happening was some time?... when i asked ho he was ? He told me he was security.. i told him he was in the wrong for telling me about how this was going on in the bank ...told him that i would like to speak to the bank Manager. standing
Around for 20mins no one came
So i had to leve my money and walk away frome it. 3 times each time told someone was coming i then asked security what was happening with the manager turned round he was at the little Café shop in the bank on his Laptop. So he then came over to help we had to sit and bag all the cash we seen it had also payed
Out less . I had Around £320 £350
Got £237 back ? The bank has put £43 into my account as to say sorry for this ¿¿¿¿¿????? £43 it took Around £120 of me . I feel like yous are saying so what. Take it or walk
away thanks to the complaint manager he is saying he's looked at my complaint and is happy. 🤔🤔🤔🤔 THE BEST WAY YOU CAN MAKE THEM JUMP . YOU CAN FIND OUT WHERE THE HEAD OFFICE IS BY ASKING GOOGLE MAPS.
TURN UP WHEN U ARE IN THE BUILDING YOU CAN THEN SAY BY LEW IT SAYS I HAVE A RIGHT TO SPEAK WITH A SUPERVISOR
Or manager it works.
Trust me i will give yous a üpdate
Soon as.
thanks never give up .

Yreated like a conman what a shambles big complaints been made and i will not let this be forgotton therd afyer your money not your service

The Benbecula branch of the Bank of Scotland has been closed against the wishes of the local community.
The staff were professional and friendly.
However this bank has little or no interest in it's customers particularly in rural and island communities.

I had an issue recently where I had not received a refund I was due so contacted the bank. They understood the problem, took it seriously and gave me all the relevant information of what I needed to do. I phoned after waiting the required 15 days and the bank refunded me,
while they investigated and tried to reclaim the money from the company who owed me it. The calls were also answered quickly.

This institution is in the dark ages. It’s Saturday, I can’t access my online app and need to make an urgent payment. Help desk only open Monday-Friday.
In what world is running a business only during week days an option. Talking of which local branch closed Wednesdays. That leaves you a 4 day week. Not in this lifetime.

I had a mortgage with The Bank of Scotland for many years. When the term came to end I decided to sell the property and pay off the mortgage. The sale took longer than expected due to problems along the way. The representative from the bank said as long as we provide evidence that their was an offer on the property and kept them up to date they would take no further action. As soon as the information was provided they took us to court for reposession. I totally understand that we had exceeded the usual grace period given but the delay was beyond our control. In addition to that we were still paying the mortgage. When the property finally sold we had to pay court costs, their solictor's fees and an addition sum of money for every day the property remained unsold. I think that is outrageous.
Please think twice if you are considering taking out a mortgage with them.

Very poor service

Back in the day, when we were allowed to speak to a human being over the phone to resolve a simple banking query, you would expect to have the issue dealt with in a matter of minutes, not hours. Today, I tried and failed to speak to a person, and was forced to use their god awful chat support system where I was kept waiting online for hours to find out what happened to the credit card and PIN number they supposedly sent out. No apology from the agent regarding the waiting time, no respect or consideration at all. Yet they still expect me to pay the ever increasing account fee every month. I shudder to think how their elderly and vulnerable customers navigate this system. I will be looking to move banks ASAP.

Terrible unhelpful staff on the phone and in branch. Litany of misinformation, errors and not completing actions agreed. 8 months in and basic actions still not completed.

Awful customer service, never used them. They will make your life hell.

DO NOT OPEN AN ACCOUNT WITH THE BANK OF SCOTLAND . 28 YEARS OF BANKING AND CLOSE IT WITH NO VALID REASON WHEN ASKED WAS TOLD IT WAS CLOSING SO MANY HUNDRED ACCOUNTS ITS VERY VERY UNPROFESSIONAL I KICKED UP SUCH A FUSS THEY SAID THEY WOULD KEEP OPEN ONLY TO GO ON 6 WEEKS LATER TO CLOSED NOW HAVE TO RESCHEDULE ALL MY PAYMENTS AND DD I WOULD GIVE A -10 IF I COULD USED TO BE A GREAT BANK JOKE OF A COMPANY NOW !!!

Atrocious service. I took over as treasurer of a small local charity nearly 3 years ago. Changing contact details was almost impossible despite calling the helpline umpteen times, trying to fill in the online form and a visit to the manger 40 miles away with the chairman and passports, driving license, utility bills etc. Even he couldn't manage it.
It took nearly 2 years. And then I found that I had to do the same for the deposit account!
So all was well but then I got an email for the old treasurer! Sorted that and 6 months later, an email to the old treasurer!!!!!
I wrote to complain to a director - the first on the companies list - and she has simply ignored my letter.
They truly are rubbish.
I really want to give NO STARS

Been with this bank for many decades. Local branch closed without warning. Won’t accept set up of new standing order on the app. Customer services pathetically useless. Will be transferring my account to an online account with good customer service reviews as I can’t go into a bank anyway. About time bank realised it’s their customers money instead of treating us with contempt.