Run.........
This Warwick facility and their Banfield Hospital health care plan is good in theory for healthy pets and if you do not need their services in any kind of hurry, such as with a sick animal. They certainly are not a "hospital"in the true sense and that is very misleading. Recently I had a very sick pet and they could not get me in for over a week and that was just a drop off, where I could not go in with my pet during the visit. I was refused an earlier appointment from the doctors as well. The Johnston store did accomodate me within 24 hours, and as it turned out misdiagnosed my pet putting her through 4 unnecessary days of sickness before she was euthanized at a proper animal hospital. It was heartbreaking. Also remember you will most likely have to finish out your financial commitment even when your pet has died. On a side note, the staff is very overworked and even getting someone to answer the phone is a chore-both the Warwick and Johnston, RI facilities. Due to the stress this must cause them their empathy is certainly not palpable (Warwick Store).