Unethical and rude
I paid for annual membership and made all routine visits. I am a physician and was treated by the vet like a colleague. I was not comfortable with the fact that they bring your animal to a back area without the owner for treatment but trusted that they were ethical. At second to last visit they scheduled me for my final visit before the year was up because I notified them that I was not going to renew. I arrived at the time and date they scheduled and was told that my membership had expired the prior day. They then told me that day's visit would be over $300! I argued with staff that they made the appointment knowing the date I was ending my membership. When I asked to speak to the medical director, my regular vet opened exam room door, stated that he was listening through the door, that the visit was not covered under the membership and that I had to leave for being rude to the staff. I mentioned that we were colleagues in medicine and that I would never treat my patients this way but he very angrily stated that I am welcome to complain but that the complaint would just be reviewed by him so there was no point. Now every time I shop at Petsmart I get dirty looks from staff of Banfield.