Banfield 1615 NE 21st Portland Oregon location…
This review is specifically for the Portland, Oregon location @ 1615 NE 21st. I have had issues with this location for quite some time but continued to go there because it was convenient, I blame myself.
What broke the camels back was my dog had a seizure a couple of days ago, it was early am, the message states they open at 7:30 am, no one answered the phone until 8:00 am (I did notice on the website it states 8:00 am opening). I spoke to the person who answered the phone and stated my dog had a seizure and needed to been seen. She stated we have no openings today you will have to find another location to take him too. (FYI, I did call Dove Lewis and they said to take him to his vet). Ok fair, but in the interim can you tell me what I should do for him, her answer was "I don't know, you will have to wait until the doctors come in and they will call you".
I begin the search, calling all locations in the area, some were so gracious in helping me find other locations they may have openings, even transferring me to them. (where the 21st location did not even bother) I found a wonderful location in Vancouver, WA off of Mill Plain.
After several test and thorough examination they told me my 13 year old dog could have several ailments that caused the seizure, which may include cancer or a brain tumor but the most pressing was fluid around his heart. I was told this would not have caused the seizure. I wanted a second opinion on the treatment since the estimate alone was extremely high and they could not tell me if this treatment would prolong his life and what his quality of life would be.
To make a long story short, my baby boy did pass away several days later of another seizure, my issue with the 21st location is the doctor did not call me, it was the technician and told me the doctor sent to my email some information regarding seizures, this was 3:30 pm. What is even more interesting is to this day there is no email from Banfield from the 21st location.
I made arrangements for my dear boy, then went to the location and settled my bill, since they expect payment for the contract weather you pet lives or dies.
They are short staffed, pack the pets in like rats and push them through their processes and hope they can convince you to pay extra for any additional ailments they may conquer up to charge you outside of the optimum plan.
Please find another location if you value your dear pets!!!!!!!!!!