Corporate Nightmare
I’ve been with Banfield for 12 years with two dogs and previous pets. They used to be great. The last couple years I’ve witnessed their decline in customer service and general concern for me or my pets. They have become a corporate nightmare. My location staff are rude, critical, and inconsistent. They argue, push unhealthy services on my dogs, and charge for every little thing even with the Optimal Pet Plan, which is a joke! After the last two visits with my elderly boys (Cavalier King Charles ) I’ve decided I’m done being treated like dirt and paying ridiculous prices because nothing is a part of “the plan”. My boys are in their last years. It’s hard to leave and I was intending on staying until they cross the rainbow bridge, but they deserve better in their last days. So sad to see what corporate greed has done in this country and here at Banfield.