Best Service, By Far!!!
My cat of 17 years (Mister), got sick all of a sudden on 4/22/22 early morning, with constant vomiting and diarrhea. I tried to get him an appt at the regular Banfield he goes to, but they couldn't see him and had no openings for a couple of days. I took a chance and called the one in Duncanville, TX. and I believe it was Megan who took my call. I explained to her about my cat's sickness and asked if they could please fit him somewhere that same day. I was put on a brief hold, and she returned and said they could see him@ 9:15am that day! I was a little late getting there because of morning traffic, but they didn't give me a hard time, and just signed him in and gave me the necessary paperwork to fill out! The vet tech Steven came out to speak with me concerning what was going on with Mister and he really seemed interested in my concerns. He then proceeded to let me know the course of diagnosis plan they would take to try and see what illness was causing the problem. I was given a estimated price of what the treatment would cost, and I was pleased because I only had an available $300 for this emergency visit and the estimate was about $255. I left Mister there feeling like he was in good hands! The veterinarian that took care of him was Dr. Truyen. Wow, there is not enough time or space to say how impressed I was with his professionalism, obvious care and genuine concern for my Mister's issue and his overall health! From the phone call he made to me to discuss his findings, and the path of treatment he suggest would be best, including medications needed to get my kitty back to better health! I explained to him that I only had $300 to cover his visit because I'd lost my job, and he said that he'd see what he could do to get my final bill as close to that amount and still get what was needed to help heal my Mister! I was so overwhelmed at his wanting to help me like that! He even came out to talk to me again, when I came to pick Mister up! 10 Stars⭐ #Grateful & Thankful💝
Risposta di Banfield Pet Hospital - Duncanville
We're so glad to hear that all went well, Bonita! Thank you for taking the time to let us know about the positive experience you had. We hope all is well and look forward to seeing you and Mister at their next visit.