long review!!
long review!!! I recently had a bad experience here with my fur baby, which is unfortunate because I have been going to Banfield for awhile for her routine check ups.
I took her in last month (January 9, 2024) for her comprehensive exam and expressed a certain concern for her leg as she was having trouble going up the stairs. This lasted maybe a week at the end of December. I brought her in and she was NOT limping or having any issues going up the stairs. The vet suggested X-rays and we agreed to it. X-rays came back fine other than having. little bit of arthritis in her back right leg. I took her in on Jan 9th, completely fine and no issues walking whatsoever, but ever since then, after picking her up from Banfield, she has had issues walking on her back right leg and has been limping EVER SINCE! I believe they did something to her after the x-ray was performed.
I noticed after I picked her up and we started to walk out of the store that she was not walking correctly on her back right leg and wouldn't even put it down. She was walking on only three legs then and is still to this day doing so (Feb 9, 2024). I immediately turned around and asked one fo the front desk ladies (who was rude and always looks so mad. this was not someone I talk to usually), she went back and asked and said that my dog was limping like this since before the X-ray and when they took her out of the cage. Which I doubt because if something was majorly wrong, it would've showed up on the xray. It is even stated on her patient notes from when I first brought her in to drop her off that day that "Patient is currently NOT LIMPING". So another red flag.
When I came and picked up her up, the vet didn't even come out and talk to me. The assistant did. I called to speak to the vet again once I picked up my dog to explain the notes on the X-ray to both my husband and I so we could understand better and she seemed annoyed that I called to ask and said " I thought we had an understanding of this earlier". I even asked about her limping and even stated on the phone that my dog was not limping prior to coming into her office today, and it is even stated on the patient notes and she said its probably from grading her? Or something and stretching her out (a different answer from what the front desk receptionist had).
I called the vet wanting to bring her in again because 4 days had gone by and it was still not better, then decided that maybe we will give it a week to see if she gets better. A week has gone by and STILL HAS NOT gotten better AND this has hindered her from her daily activities like jumping on the couch, walking up the stairs, jumping on the bed, walking, running, etc. I called again to bring her in and check and I didn't even talk to the vet, I talked to the receptionist and she said the vet said to refer her to an orthopedic surgeon.
I am very disappointed! Its like they didn't even care to look at her again considering this injury happened UNDER THEIR CARE. I would not recommend Banfield to anyone. Because not only did I have this bad experience, but I hate that they only offer drop off appointments having to leave my dog in a cage FOR HOURS! The Banfield I went to used to let me be in the room during comprehensive exams and I didn't have to drop off my dog. I also caught the vet saying one time that she "didn't have to muzzle my dog" during her exam. Which I'm not okay with. My dog is the sweetest and for them to have to muzzle her, they must have had to do something to her. Not only that, but BOTH of my dogs get the worst anxiety going there and ABSOLUTELY hate it. I took my fur baby to an emergency vet and she was comfortable with them.
Save yourself the time and find a different vet!!! WE WILL NOT BE GOING BACK.
