Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and en... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Great help with building a bike by Marcos and the team. Superb job done on the bottom bracket of a 1998 carbon frame and also with the forks. Fantastic knowledge, very helpful. Many thanks.
Slow, uninterested, complacent, expensive. If you are lucky you’ll get the odd interested genuine staff now and then in their ever revolving staff. This shop purely capitalises on their location and d... Leggi di più
Great experience buying a bike through the cycle to work scheme. Very knowledgeable team and very patient with lots of questions from me as a beginner into road biking, would highly recommend!
Dettagli dell'azienda
- Negozio di biciclette
- Negozio di abbigliamento activewear
- Officina di riparazione biciclette
- Negozio di accessori per biciclette
- Ciclismo su strada
Informazioni su Balfe's Bikes - Fulham
Scritti dall'azienda
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Scritti dall'azienda
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Informazioni di contatto
592 Fulham Road, Fulham, SW6 5NT, London, Regno Unito
- 020 7731 1700
4,3
Eccellente
1K recensioni
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Risposta di Balfe's Bikes - Fulham
Hi Jerry, we are glad you enjoyed. Hope you like the bike!
Such very helpful people
5 gennaio 2025
Risposta di Balfe's Bikes - Fulham
Thanks Barbara, please swing by if you need anything else we are happy to help. Kind Regards, Cormac.
Risposta di Balfe's Bikes - Fulham
Thank you for the wonderful feedback David- please come back whenever!
They tried to rip me off...
I specifically asked for 2 things to be done to the bike - both of which I could do myself were it not for the fact that I didn't have the specific tool required. I agreed the price with the guy at the desk and left it with him.
As with many technical jobs, the workshop guys took in the bike and immediately assessed everything (not just what I asked for). They then rang me to tell me that there was x,y & z wrong with the bike, trying to rip me off by saying that they couldn't possibly do the job I requested without new chain, new brake pads, new cassette etc. ( I would have to pay about 3x the price for all of this, some of which I had replaced not one month ago, so I knew was perfectly fine)
Classic case of trying to trick somebody they assumed knew nothing about bike maintenance into paying for things they didn't need. Such a shame.
I suggest that next time somebody brings in a bike and tells you explicitly what they need fixing, just do as they've asked. Perhaps make a note of any other issues you find and let them know that you could fix it if they'd like. Don't try and force them into paying extra for it. I had to say "Can you do the job I have requested, or do I need to collect the bike and take it to a different shop?" in order to get them to stop trying to twist my arm into buying other things.
Remember that the cycling community is not always rich - if I could afford to fix everything I'd probably buy a new bike! Look after the little guys just getting into cycling & make it a great customer experience...it's not hard! @Balfe presumably started the company to help people fix bikes - not rip them off!
11 gennaio 2025
Risposta di Balfe's Bikes - Fulham
Hi Joshua,
Thank very much for your feedback.
I have spoken to the mechanic who quoted your bike and he has given me the rundown of what your bike needed to be safe on the road and perhaps a few suggested upgrades that your bike would most certainly have benefited from if you are riding frequently. The mechanic usually discusses this when the bike is dropped so apologises that on this occurrence this did not happen. This would of solved the unexpected reply of a higher quote than expected.
We would like to invite you back to the store if you would like to go through this in further detail.
Thanks
Cormac.
The sales staff (especially Cormac)
The sales staff (especially Cormac) are perfect.
Well trained, smiling and trying to find solutions.
29 dicembre 2024
Risposta di Balfe's Bikes - Fulham
Hi Ryan, we thank you for the positive feedback do come back anytime - Thanks. Cormac
Good,friendly,helpful staff.Everything…
Good,friendly,helpful staff.Everything goes smoothly
24 dicembre 2024
Risposta di Balfe's Bikes - Fulham
Hello Iveta, many thanks for the feedback- do swing by if you ever need anything else! Kind Regards, Cormac.
Great service and great attention to…
Great service and great attention to detail when it came to fixing my bike , also great knowledge of the accessories they have in store . Will return , they now have a customer for life.
31 dicembre 2024
Risposta di Balfe's Bikes - Fulham
Hi Liam, we are glad you had a positive experience in store - hope to see you again very soon. Kind Regards - Cormac.
Quick, efficient.
Had a problem with my shifter. Just walked in and 2 days later everything running nice and smooth. Thank you !
3 gennaio 2025
Risposta di Balfe's Bikes - Fulham
Hello Molly, than you so much for the feedback - please pop back whenever you need! Kind Regards, Cormac.
Risposta di Balfe's Bikes - Fulham
Hi Jan, many thanks for the feedback- please swing by if you ever need it. Do let us know if there anything we can do in order to change this to a 5 star review. Kind Regards, Cormac.
Risposta di Balfe's Bikes - Fulham
Hello Cyril, we are pleased you enjoyed the service - please swing by whenever! Kind Regards, Cormac.
amazing people at Balfes Fulham
amazing people at Balfes Fulham. spcial mention to Nunu the mechanic
30 dicembre 2024
Risposta di Balfe's Bikes - Fulham
Hi Shaun, we are glad you are pleased with the service. We will pass your thanks to Nuno! Please swing by if you need anything else. Kind Regards, Cormac.
The Guys in Balfs Fulham are great!
The Guys in Balfs Fulham are great!
The bike mechanic gave me some tips on what to look out for but overall great service.
23 dicembre 2024
Very helpful and sorted out the issue
Very helpful and sorted out the issue. Thank you Joao!
21 dicembre 2024
The team is very polite and helpful
The team is very polite and helpful. Very happy with the help received with the cyclescheme process. One of the few shops where you can pay a deposit to block the bike. Something not available at Evans cycle for example, which lost us as customers.
14 dicembre 2024
Free replacement bell
Went to get a broken bell replaced. The mechanic Joao sorted me out quickly and didn’t charge me!
16 dicembre 2024
Non scritta su invito
Perfect Blend of Online and Shop Experience
Bike shop experience has been pretty varied in recent years. This was exceptional - a slick online experience combined with a really friendly shop pick up and Elias even dropped a couple of extras round to my office by hand. Many Thanks.
8 dicembre 2024
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