Autoadditionsnationwide Recensioni 

518
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Top level service from Tyrone and his son travelling the country working on moho/caravan upgrades. Just had the Truma Aventa 2 fitted. Quick, neat, cleaned up and gave a great explanation as well.. f... Leggi di più

Valutata 5 stelle su 5

Excellent. Really happy with the service provided. Tyrone and his son fitted a two tank Gaslow LPG system for me today along with a Bluetooth sensor. The work was completed quickly and extremely tidil... Leggi di più

Valutata 5 stelle su 5

Very professional, first class service. Tyrone kept me updated of delays in transit due to inclement weather. Took approximately one hour to install 2 x 11kg Gaslow lpg cylinder system in my Rapid... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Tyrone is a real professional, the quality of his workmanship is superb. Only took him just over an hour to fit a Truma Aventa Compact a/c unit to our Elddis CV20. He then gave us a full demo of how t... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il campeggio

Scritti dall'azienda

Auto Additions Nationwide are a Nationwide installation service for caravans and motor homes.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

518 recensioni

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4,9

Tutte le recensioni

(518)

13 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

DO NOT USE THIS COMPANY !!

DO NOT USE THIS COMPANY !!

We had a a Gaslo system fitted by Tyrone wish we hadn’t.
My Husband was quite poorly when overcome with Carbon monoxide from a gas leak from the system he had fitted. We were left with no gas all over Christmas until we could get it booked into another Dealership to look at the leak for us. We have sold our house and currently living in the Motorhome whilst travelling which Tyrone was aware of . We had to pay a further £472.00 on top of what we had paid Tyrone.
We purchased through PayPal who have asked Tyrone to send me a refund however he has ignored them. Tyrone told me to take it to someone else to get it looked at and knows full well that if I did this PayPal wouldn’t refund me !!

I understand from Tyrone’s point of view his argument is he feels that the independent Gaslo installer has charged too much to fix his dangerous work and that he feels that they should have changed a brass connector for £15 but I am just the customer stuck in the middle here back tracking now after telling me to take it to another Gaslo installer as we were on in Ireland over the Christmas period and into the New Year .

I’m sure he has lots of happy customers however I am not happy with his service.

Tyrone hasn’t attempted to pay me back me back the money I had to pay to make his work safe even though I have sent him the bill via WhatsApp.
He has not once said he is sorry and still not contacted me regarding the bill to fix his Dangerous work !!

I would swear in front of a judge that all I have said above is the truth and I have evidence to prove it.
You had to return on 3 attempts because you had fitted the regulator upside down not minor details but the system wouldn’t work. We had to send pictures of your work to Truma in Derbyshire who confirmed this. On one occasion you brought the wrong regulator with you !!
Correct I did agree that the gas system seemed to be working however it then began to leak after being filled and Gaslo confirmed with me that the brass part that causes this only becomes faulty when fitted incorrectly and same again I have this in writing. ( I am happy for all my reports to shared )
Obviously I was very stressed when we are being poisoned with Carbon Monoxide when we use the gas system you fitted.
I’m sure you have good reviews as I said before Tyrone however Carl from gaslo based in Loughborough did not inspect your work it was Thompson Leisure in Dromore Northern Ireland about an hour from where we were staying at the time.PayPal could not take my claim for compensation any further because I had taken our Gaslo system in our brand new Motorhome to be looked at somewhere else as I needed a safe gas system whilst living in my motorhome and travelling .
You spoke to the Dealership Thompson Leisure on numerous occasions on the day we took our motorhome to be fixed and you received the bill before we left the Dealership on WhatsApp straight away but you were annoyed that they were not able to just tighten up your gas system it all needed to be taken out, parts replaced and relocated to sort the Gas system out at a cost of £470.
You are correct we found your company having had a problem with a leaky awning rail however this is nothing compared to you nearly killing my Husband with a leaky Gas system.
No I’m not trying to ruin your business you have left me with no other alternative other than to leave you this review on social media if you had been honest and admitted that on this occasion you had let the customer down and been accountable to resolve the matter it wouldn’t have come to this !!
We found it strange that on the day of installation you scanned the top of my Husband’s phone with a QR code asking him to leave a review this was even before the gas bottles had been filled with LPG gas and the system tested by us !!
Obviously I am considering pursuing you through the small claims court.

1 dicembre 2024
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Risposta di Autoadditionsnationwide

Hi Mr And Mrs Dunn,

Right lets have the truth.

Our work has been cleared by gaslow who we work very closely with and paypal who have honoured our business and agreed your claim is deceptive.

We installed the gaslow system for you and because you weren't satisfied with minor details we returned to you 3 times to keep you happy, once each visit was completed you agreed that everything was satisfactory.

Whilst over the Christmas period you were out of the country and you stressed you weren't happy with something else so we advised you to go to another independent dealer to help and we would pay for the inspection. We asked before any work was to start we would be notified, however no contact was made from the independent dealer or yourselves despite our requests and multiple attempts to try and get in touch with both you and the dealer.

You came back with a £470 bill from the dealer selling and relocating another filler port which wasn't needed (as agreed with gaslow to your dealer) and they had clearly taken advantage of you.

We haven't had any photos or evidence of any faults until the £470 bill, which we also requested on numerous occasions.

What we find amazing is the first time you called us was to complain about another company and now we seem to be in the same boat as all the others.

You are the type of customer that seems to think its ok to try and destroy a reputable company with false and defamatory comments and judging by your reviews for others it shows you are clearly never happy with any work done for you.

We are always here to help customers and we go the extra mile to have a successful business but you have clearly taken kindness for weakness.

Valutata 5 stelle su 5

Been using Tyrone for the last 5 years…

Been using Tyrone for the last 5 years done air conditioning and solar on both my Motorhomes. Have recommended to many of my friends, excellent work wouldn’t use anyone else. Saving for my self leveling next!

5 settembre 2024
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Risposta di Autoadditionsnationwide

Thank you Ron as always its a pleasure to see you.

Valutata 5 stelle su 5

Thule Omnistor awning

Thule Omnistor awning
Tyrone and Dylan attended our property today and installed the awning onto Wilf, right on the drive.
They were friendly, tidy and completed the work really quickly.
We also used the company to install our hydraulic self-levelling. They saved us £200 on the cost of the installation and we didn't have to take the MoHo anywhere as the work was carried out on the drive as well.
If you are considering having any installations carried out on your motorhome then I would absolutely recommend Auto Additions Nationwide.

10 settembre 2024
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Valutata 5 stelle su 5

Aircon Supply and fit

Professional service from start to finish on the supply and fit of my Truma Aventa Comfort Air Conditioning unit. Highly recommended 24/7, great service from Tyrone and his team.

7 giugno 2024
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Valutata 1 stelle su 5

Do not use this company paid £2000 up…

Do not use this company paid £2000 up front for air con on caravan waited all day for them to come at first thought it was a scam but he landed about 6 pm seemed genuine fitted air con but it was not one I ordered so he said he would bring the right one back another day as I needed to use it as I have terminal cancer and was getting very warm he also said if I got new caravan he would change it over for £50 when he never got back in touch he would not respond then nearly a year after fitting and getting new caravan he messaged and said he would refit on 13 march but said he wanted £400 not £50 so because I am not well and need it we agreed to pay £300 as he had us held to ransom on the morning of 13 march he messaged he couldn’t come as his van had broken down so I replied that was okay he promised he would get back to me but didn’t and again wouldn’t answer phone or messages. Then he messaged back he wouldn’t be doing any more work for us as we had phoned him too many times baring in mind that he never answered any of our calls proper rip off merchant

13 marzo 2024
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Risposta di Autoadditionsnationwide

I think we need to clarify some truths to your complaint.

Firstly you paid £1900 for a truma aventa comfort air conditioning system and thats what we bought to you site.

You ordered grey but we bought you a cream in error but said we would come back and replace it. Once we had finished you said you were happy with the cream one.

6 months later you changed your van and wanted us to change it over for you but due to the short notice we couldn't fit you in.

Once we spoke to arrange a refitting date we explained it would be £400 but you said that we said £50. We wouldn't get the tools out of the van for £50 never mind a 300 mile round trip plus fitting.

We agreed we would do it for £300.

Unfortunately with the weather being bad we have had a huge back log.

You have called constantly asking for a new date which is totally acceptable so we offered you a new date of the first week in may which you didn't reply but what isn't acceptable is 120 phone calls on Easter sunday.

We have replied to you saying that 120 call is ridiculous and we can safely say that we won't be doing any future work for you as this is not the type of customers we want.

I think anyone reading this review can look at our other 100s of reviews and see they speak for themselves.

Valutata 5 stelle su 5

Cannot recommend highly enough

Cannot recommend highly enough - fantastic service, before and during. Tyrone spent time on the phone beforehand advising the right products, maintained communication before the fitting date and they did a fabulous job on the day. Clean, tidy, efficient and explained everything.

No need to go anywhere else!

14 marzo 2024
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Valutata 5 stelle su 5

Great and a excellent service

Tyrone called to say he would be there in one hour to fit a satellite dish.
He and his assistant arrived with in the hour and the dish was fitted in less then two hour, clean tidy and efficient.
Great job done would highly recommend them.
Thank you Auto-Addition.

13 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent job of fitting a Truma air…

Excellent job of fitting a Truma air conditioning unit in the habitation of the motorhome. Great handover and instructions to use. Obviously at this time of year (Nov-Dec}its difficult to arrange days which are dry.

Would definitely use again

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company

Fantastic company. Tyrone is very knowledgable, always helpful and extremely tidy with his work with an excellent attention to details. Would not hesitate to use this company again…

18 ottobre 2023
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Valutata 5 stelle su 5

Fantastic

Fantastic, efficient, friendly, service from first contact to finished job.

We had a Maxfan fitted to our Elddis Sunseeker motorhome.

I would recommend this business 100%.

Unusual to get this type of customer service nowadays.

Thanks Guys!!

16 agosto 2023
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Risposta di Autoadditionsnationwide

Thank you Sue for your kind words and hospitality.

It was a pleasure to meet you both.

We hope to see you again in the future.

Valutata 1 stelle su 5

After reading some great reviews this is not what I expected

After reading some great reviews I went ahead and ordered the Truma air conditioner.Was told it was going to be six weeks before delivery and install.Was disappointed as would of been great to have it installed for our summer vacation.The time for the installation was coming up and was a couple of days away and I received a message to say that as the weather had been so inclement could they push the installation forward.I agreed and a new date was arranged.On the morning of the new install date I received a message at 6.30 in the morning saying they were not coming and they could fit the unit another two weeks later.
Not happy with their service especially as I arranged time off work.I have asked for a refund.I will update my review when they contact me again.

29 luglio 2023
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Risposta di Autoadditionsnationwide

Sorry David.

The first time was due to the weather.

The second time was us trying to fit you in and we did say it may be possible.

Unfortunately due to the day to day workings we didn't contact you to say Saturday wasnt on so you were contacted first thing in the morning and we were trying to find you another date. Unfortunately this wasn't acceptable and we understand.

Please accept our sincere apologies and a full refund has been sent.

Valutata 5 stelle su 5

Brilliant company to deal with

Tyrone and Dillon came to our house to fit some air conditioning to our motorhome. Arranging the appointment was really easy, came when they said they would and did a fantastic job. Really happy with everything. Would highly recommend them for reliability, workmanship and price. Thanks again.

22 giugno 2023
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Valutata 5 stelle su 5

Supply and fit of our new air conditioning unit.

I had an air con unit supplied and fitted to my motorhome by Tyrone at auto additions nationwide at my home address. This was a friendly company. Good communication, contacted me the day before with a time estimate. Weather forecast was not looking good for that day so they explained the would ring about an hour before they arrived to check on the weather, which they did. They arrived on time, and completed the job in a timely manner. The team were very professional, clean and tidy. Full explantation was given on how to work the air condition unit. Would highly recommend this company and use them again to supply and fit other items.

10 maggio 2023
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Risposta di Autoadditionsnationwide

Thank you Alan

It was a pleasure to meet you and we look forward to see you again in the future.

Valutata 5 stelle su 5

Great service

Efficient, professional and knows his stuff. Thanks Ty we’re thrilled

22 aprile 2023
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Risposta di Autoadditionsnationwide

Thank you Kayleigh

It was my pleasure to work on your stunning van with fantastic hospitality.

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