The process of purchase went through reasonably well. We filled out the process on Sunday afternoon 01 DEC. On Monday 2 DEC we received an acknowledgement that our order had been received. It wasn't... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
A great and efficient service … my recent orders were Christmas presents for family in Australia as I live in the UK. I’ve been placing orders with Australian Gourmet Gifts for at least 3 years now …... Leggi di più
L'azienda ha risposto
I had some issues with ordering from the Australian Gourmet Gifts web site and emailed them to solve the problem. They responded quickly and kept communication going while we solved the problem. I fe... Leggi di più
L'azienda ha risposto
We were looking for a company to help us with a large number of corporate hampers at the last minute. Australian Gourmet Gifts not only filled the order but they provided the most incredible customer... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Australian Gourmet Gifts! The best way to send spectacular gourmet gift hampers Australia-wide. Jam-packed with premium and award-winning products and free hamper delivery. We're confident that they are among the best value hampers and gift baskets you'll find anywhere in Australia. So when it's time to thank clients and employees in Sydney and Melbourne, or surprise family and friends in Brisbane and Perth, simply order your hampers online, we'll deliver.
Informazioni di contatto
52 Hargreaves Street, 3166, Huntingdale, Australia
- 0478527263
- info@australiangourmetgifts.com.au
- www.australiangourmetgifts.com.au
4,6
Eccellente
439 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Australian Gourmet Gifts
Thank you for your kind words, Thomas! We're so glad to hear that you found our communication helpful! Regards, Andrew
Exceptional service
Exceptional service from the help desk to the delivery. Great products of good quality.
30 novembre 2024
Risposta di Australian Gourmet Gifts
Thank you so much for your fantastic feedback, Anjali! We're delighted to hear that you had an exceptional experience from start to finish. Regards, Andrew
Christmas Hamper Delivery.
The process of purchase went through reasonably well. We filled out the process on Sunday afternoon 01 DEC. On Monday 2 DEC we received an acknowledgement that our order had been received. It wasn't until Thursday that we had any feedback on the progress. Then on Friday 6 DEC we received a notice that the delivery may be between Monday 9 DEC and Wednesday 11 DEC. That is a very long time, more than 7 days, to deliver a package to a Sydney suburban address.
1 dicembre 2024
Risposta di Australian Gourmet Gifts
Hi John,
Thank you for your feedback and for bringing this to our attention. We understand how important timely delivery is, especially during the Christmas season. Unfortunately, with Australia Post being extremely busy this time of year and the surge in deliveries following Black Friday sales, some parcels can take longer than usual to arrive.
We truly appreciate your patience and understanding, and we’d love the chance to serve you again next year with an even smoother experience. Thank you for choosing Australian Gourmet Gifts and have a great Christmas!
Warm regards, Andrew
Great range of hampers
Ordering via the website was easy and straightforward and the range of hampers on offer from price to content was amazing. Great service all round.
30 novembre 2024
Risposta di Australian Gourmet Gifts
Thank you for your lovely review, Mary! We're so pleased to hear you found our website easy to use and enjoyed the variety of hampers we offer. Regards, Andrew
Great hamper with sweet & savoury items…
Great hamper with sweet & savoury items & a bottle of wine. Excellent mix of items in the hamper beautifully packaged!
18 novembre 2024
Risposta di Australian Gourmet Gifts
Thank you for your wonderful review, Indiri! We're thrilled to hear you loved the mix of sweet and savoury treats along with the wine. We take pride in curating and beautifully packaging our hampers, so it’s fantastic to know it was appreciated. Regards, Andrew
Great customer service
Amazing assistance with delayed (non delivered) order which ensured that Christmas surprise for my son did arrive. Very impressed with the level of customer service.
5 dicembre 2024
Risposta di Australian Gourmet Gifts
Hi Kathryn, I’m so glad I could assist you and get this sorted. We hope your experience improves with future orders and would love the opportunity to serve you again! Regards, Andrew
Hamper left outside- Recipient not advised
Just some feedback
Parcel was left outside the Apartment,apparently'in a safe place', would have been desirable if the Recipient had been called (Mobile nbr was supplied) to advise a parcel had been left!
23 novembre 2024
Risposta di Australian Gourmet Gifts
Dear Anne,
Thank you for your feedback, and we’re sorry to hear about this experience. We can confirm that we provided Australia Post with the recipient’s mobile number, and they should generally receive SMS updates regarding the delivery of their parcel.
We sincerely apologise that this did not happen in your case. We'll follow up with Australia Post to understand why the notification wasn’t sent to ensure this doesn’t occur again.
We appreciate you bringing this to our attention and hope the hamper was enjoyed despite the inconvenience.
Best regards,
Andrew
Risposta di Australian Gourmet Gifts
Dear Elizabeth,
Thank you so much for your kind words and for choosing us again! We're thrilled to hear you enjoyed our service. Your support means the world to us, and we look forward to serving you again soon.
Best regards,
Andrew
Great service.
The gift arrived quickly and the beers look very interesting. I’ve tried one (I know, I’m early) and it was great.
20 novembre 2024
Risposta di Australian Gourmet Gifts
Thank you for your wonderful feedback! We're delighted to hear the gift arrived promptly and that you're already enjoying the beers. It’s never too early to start sampling!
Best regards, Andrew
Risposta di Australian Gourmet Gifts
Dear Paul,
Thank you for your feedback! We’re thrilled to hear you found the quality of the hamper, ordering process, and delivery experience to your satisfaction.
Regards, Andrew
Can’t say as I wasn’t the recipient.
20 novembre 2024
Risposta di Australian Gourmet Gifts
Dear Ian,
Thank you so much for the 5-star review! Even though you weren’t the recipient, we’re glad we could help you send a gift. We hope it was thoroughly enjoyed, and we appreciate your support!
Best regards,
Andrew
Risposta di Australian Gourmet Gifts
Hi Melanie, thank you for your kind words! We're so glad to hear you had a great experience and that your order was delivered quickly. We look forward to helping you again soon!
Risposta di Australian Gourmet Gifts
Hi Brian, thank you for your review! We're delighted to hear you're happy with both the delivery and the product. We truly appreciate your support and look forward to serving you again!
The box is a gift but the company was…
The box is a gift but the company was very easy to deal with
3 novembre 2024
Risposta di Australian Gourmet Gifts
Hi Cynthia,
Thank you for taking the time to leave a review! We're so pleased to hear that you found it easy to deal with our team. We hope the gift box brings joy to the recipient! If there's anything we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
Andrew from Australian Gourmet Gifts
Good hamper
The hamper was shipped promptly, arrived within a week, contents were good.
10 novembre 2024
Risposta di Australian Gourmet Gifts
Hi Brian,
Thank you for your kind review! We’re thrilled to hear that your hamper arrived promptly and that you were happy with the contents.
Warm regards,
Andrew from Australian Gourmet Gifts
Great customer service
30 ottobre 2024
Risposta di Australian Gourmet Gifts
Hi Esther,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service. We always strive to go above and beyond for our customers, and your feedback means a lot to us.
Best regards,
Bek
We paid for premium express for…
We paid for premium express for same-day delivery but delivered 3 days after.
14 ottobre 2024
Risposta di Australian Gourmet Gifts
Hi Ann,
Thanks again for sharing your feedback here. As we discussed over email, we understand the inconvenience caused by the delay, and I’ve personally addressed this with our delivery partner to improve future service.
Regards, Andrew
I have not received my purchase yet
I have not received my purchase yet. I have not received an update on delivery date.
21 ottobre 2024
Risposta di Australian Gourmet Gifts
Thank you for your patience. We apologise for the early review request. As your Beer Advent Calendar was a pre-order for November delivery, we appreciate your understanding during the wait. We're glad to see it has now been delivered, and we hope you enjoy each day of December with a great brew. Wishing you a fantastic holiday season!
Very accommodating with my request and…
Very accommodating with my request and great products and timely delivery. Happy recipient as well!
2 ottobre 2024
Risposta di Australian Gourmet Gifts
It was a pleasure to help you with your delivery date Anju. Thanks again for your order.
It was very easy to order the gift…
It was very easy to order the gift hamper.
It was delivered to the right address when they said they would.
The recipient was delighted with it too.
We had no hiccups at all.
I'd certainly order through this company again.
6 ottobre 2024
Risposta di Australian Gourmet Gifts
Thank you so much for your kind words! It's wonderful to know that the hamper was delivered on time and brought joy to the recipient – that's exactly what we strive for!
Regards, Andrew
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.