Aura Insurance Recensioni 

DO NOT USE - didn’t want to even give them one star. Daughter paid a deposit to then cancel within the terms due to her car being returned to dealer as deemed faulty. They claimed (despite email trail) that she had cancelled outside the cancellation window but they did not acknowledge any emails until days later. (Outside the cancellation window) Now wanting an additional £200 and struggling to get any money back or acknowledgement. Please do not use this shocking company. We are taking it further.

I'd give 0 stars if I could!!!! Needed to cancel within the cooling off period due to my new car having to be returned due to faults. 3 attempts of a phone call before closing time however met with an automated voicemail explaining lines were closed??? 2 emails to attempt to cancel and they decide to only speak to me when the cooling off period expired. I should be owed £242 back however they are trying to charge me £200 because 'i contacted after 14 days' which is false, they purposely do not answer so they can charge?! TRAIN YOUR STAFF, PICK UP YOUR PHONES. How is this company still running???????

Oh dear. If only I had read these reviews before arranging my sons insurance with them. Advertised on their website it clearly states “no curfew”. However: after one email scoring my son low according to their wholly subjective view, it transpires that driving at night (to and from his girlfriends house) results in a 7 day notice of cancellation. The telematics Terms of Business’ makes no mention that driving at night is prohibited or will result in cancellation. This company has provided me with their FCA registration number and in the event that they fail to fully reimburse the premium for the entire period less period of cover, then the matter will be referred to the Ombudsman. Similarly: no administrative charges will be acceptable and I will also require compensation for the sheer inconvenience meted out. I hope to report further that Aura do the ‘decent’ thing and realise that intentionally misleading customers is not the way business should be conducted and negatively impacts upon one’s reputation.

Cancelled my daughters insurance without any prior warning even though zero issues the complete previous year with another insurance company. waited over 30 mins to get speaking to a foreign lady who then cut me off. WILL NOT respond to any emails whatsoever. a complete shower, avoid like the plague.

Please do not use this company. If I could score a 0, I would!!
My son took out a policy with Aura when he passed his test. He has worked hard to buy his own car and take the policy out in his own name.
There has been nothing but hassle since then. He paid the initial premium, and kept an eye on his driving score. He would get emails saying his policy would be cancelled despite his driving scores being fine. Last week he received an email to say he had exceeded his annual mileage (he had only put 6000 miles which to be fair was our fault) they now estimated his mileage to be over 17000 per year and wanted an additional premium of over £2800 to be paid or the policy would be cancelled.
After numerous attempts at phoning to speak to someone, he was given no explanation for how they had reached the estimated amount of miles, nor an explanation for how they reached the additional premium price. My son asked if he could reduce the mileage, or if he would get a refund on any mileage not used by the end of the year but they said no. He was then told that someone would call him back the following day and of course they did not. This resulted in another 90 minutes waiting in a queue to speak to someone. Admin staff very unhelpful when you eventually do get to speak to them.
My son has now cancelled his policy with Aura as it was a ridiculous amount of money as an additional on his original policy and he was afraid that a few months down the line they would demand another payment for something else.
This has caused my son a lot of stress and anxiety, especially as no one would answer the phone or respond to any emails.
My advice would be to avoid at all costs, only wish we had checked reviews before taking out the policy!!

Avoid by all means. The company is nothing but a scam! They don’t ever attend to calls or email, they will cancel your policy and pass your details to debt recovery with chances of having CCJ.

Right from the start I had problems with this company. When I received my policy documents to sign there was a discrepancy in the paperwork which took me two weeks of trying to call them every day to sort out. This was in December. Then a few months later I had a missed call from them. It took a week for me to get hold of them again and when I finally got through they said that they could see what the call was about and that they would call me back tomorrow afternoon. I waited in all afternoon and received no call. I tried again for the next few days and was not able to make contact with them. They called me nearly a week after they said they would and I was told that I needed to make a change on my policy and that I would have to pay to do this. The problem was that I had put that I work in a dispensary (which is true) instead of "apprentice" as my job title. They even admitted that I would not have known that there was an option to select for apprenticeships as I didn't work in insurance. This came a few days before my 18th birthday trip to Paris which I had been saving for for months. As I am an apprentice, I don't have a lot of spare money lying around and had to use the money I had saved to spend on my dream trip away to pay my insurance company. All was fine then for 5 months until July. In July, my black box stopped working. I tried everything I could think of and couldn't get it started again. On the 12th July I had an email and text from Aura asking me to call them. I called them and they told me to take it out and plug it in again and call them back on Friday if it didn't work. This did not work. On Friday I received an email with a form to fill in asking me if I had unplugged my black box, which I had only done once when they had asked me to. So later that day I called them as requested and was told that they were sending me out another black box and that it should be here by the end of next week which would have been the 21st. This week came and went and I received nothing. I decieded to wait until the end of the next week and then try calling them again to see where it was. On Monday 24th July my payment came out of my bank for the insurance as usual. However, the next day I received an email stating "As your policy has now ended please return your back box" So again I called them as I had not cancelled my policy and they said it was an automated email sent to tell me to return my old back box as they had sent out the envelope and confirmed that the policy was not cancelled. The envelope arrived a few days later and I posted my old black box back the same day. On the 4th August (23 days after I had first contacted them about this issue) I was going on holiday with my family. The new box had not arrived at this point still. So I went on holiday and on 9th August I was called by the company but was unable to take the call as I was speaking to my doctor at the time. They sent an email saying that my policy was being cancelled as I had not plugged in my black box. So yet again I had to call them and explain that it had not arrived and that I was now away so was not able to plug in a black box into a car when both things are 400 miles away from me. They said to plug it in on Saturday when I got home and then ring them to confirm this. We ended up leaving a day early so I got home on Friday morning and plugged in the new black box straight away. I then called them and was told that I needed to call them tomorrow as it takes 6 hours for them to get the data. I tried four times on Saturday morning and was only able to reach them on the 4th attempt. They confirmed that the policy was not cancelled as they had got the data. At this point, I was so fed up with them that I decided to cancel the policy and find a new company. I got new insurance and cancelled my policy with aura on the 19th August. I thought that my dealings with this awful company were over until today where I was told that I needed to pay then £138 for cancelling my policy! Most companies charge £50ish. With Aura I would have maybe expected £100 at a push but never did I expect it to be nearly £150. I hope now that I don't ever have to have anything to do with them again. Everyone I spoke to on the phone was always lovely and helpful but the policies are just ridiculous. If anyone is looking at this company as a young driver for yourself or your child please please avoid them at all costs. They have been nothing but trouble.

I honestly couldn’t agree more with every complaint made by other customers. This Company should not be allowed to trade. The stress caused by the incompetence of the so called contact team in every department is possibly the worst I have every experienced. After spending 4 painful weeks sending the same documentation requested on numerous occasions to be told each time after the threat of cancelling the policy and me making contact and providing evidence from the admin team that it had been received, I finally got confirmation that the policy would not be cancelled. Unfortunately, I now had to make a simple change to the policy (registration change) after a week of daily phone calls waiting on hold for over an hour each time I have failed to speak with an advisor. Apparently such changes can only be made via telephone! I have emailed the admin team to inform them of the change and why I cannot do this by phone, I have emailed the complaints department outlining the issue and previous issue and like others I am escalating my complaint to the Financial Ombudsman & the FCA.
I found this insurance for my daughter as a new driver through comparison websites, they were on two out of three I used, I understand these comparison sites are just a platform to help people find a product with the information we provide, however, they are also making a lot of money for that service and I believe they should also be made accountable for allowing such Companies to be on their site. The comparison sites should be responsible for ensuring the providers are fulfilling the service they claim to offer. Customer service and after care is crucial!

worst insurance company.

0⭐️

Found this company on a compare site for my daughter and stupidly did not read the reviews first. Initially when she applied 3 weeks ago everything was fine. Device for the car arrived on time and set up was simple. No issues with the app. To suddenly receiving an email last week stating they had been given incorrect information and my daughter had to pay over £600 upfront or they were cancelling the policy. Mistakenly when she applied it was thought she had one years NCD after having a policy with a previous car for quite a while. Turns out it wasn't quite a year so therefore she had to pay more money. She struggled to get hold of anyone on the phone and when she did was told she had until 6th September to decide what to do. Yesterday (21st Aug) she received an email telling her they were cancelling her policy in 7 days due to her not paying the premium. Today she completed a cancellation request form and they have responded accepting this request. Not sure what their game is but they appear to provide a very poor service and I certainly would not recommend them to anyone else!

Waited 3 hours on the phone for a simple change in address in the insurance policy. Absolutely terrible. Do not recommend this insurance to anyone. No wonder why all the reviews are so bad. It's cheap for a reason. Stay away. ZERO STARS.

KEEP AWAY, they never answer the phones or respond to emails, awful company to contact, they got my daughters name wrong on paper work and im still trying to get it changed! its been over 8 days now and still can't get through by email or telephone!!!!!!!!!!!!!!!!!!!!

Don't be fooled by the cheaper price. The amount of stress and the extra time you spend on emails/phone calls would cause you so much more.

Would go 0 if its an option.
My 18 year old used them as first insurance. Was cheap but had a few hiccups in the first year with multiple threats of cancelling. Then went on to 2de year and within the first 2 months they just cancelled it with no warning at all... so my son went from an elite driver in the first year to an absolutely terrible driver within the first 2 months of the second year!! Unexplainable? So we accepted the cancellation and then got a letter through the door with court proceedings against my son... no letters no emails just nothing... I think its scandalous how they go after 18/19 year olds when its already hard on them with insurance. ...
If anyone reads this stay away from them ......

DO NOT GO WITH THIS INSURANCE COMPANY. This is the worst insurance company I have ever experienced and looks to me like I am definitely not the only one. Honestly seems to have 0 people working for them, you sit on hold for about 2 hours which is just ridiculous. Was sent cancellation notices every single week in the 6 weeks I was with them! As soon as I’d get on the phone and have to explain myself over and over as they never understood anything , they would waiver the cancellation. They were asking me to do things no other insurance company has ever asked me to do, and then cancel my insurance when I couldn’t obtain the information within a day!! You will really regret going with this insurance company if you do. I would avoid them at all costs. You will spend hours and hours on hold every week due to a different problem that arises with them, every single week. Was told a manager would call me back, as I insisted to speak with them as the cancellation notices had to stop as I was having to call during my work hours every single week. I got the name of the colleague who assured me that a manager would call me back then I got another cancellation notice and no call back from a manager! I cancelled my policy with this company, as I knew they would cause so much stress to my year that I intended to be insured with them. Honestly so much money and time wasted.

So I went with this company as they was the cheapest option , the other reviews are correct with the wait times being really bad … waiting hours at a time . After a lot of thought I decided to cancel with this insurance before my insurance was due to start, I already paid the deposit so expecting that back I hope but I will say they was a lot easier to cancel with them then I thought but they do take a cancellation fee even if you haven’t started the policy yet .. all I would say is have your bearings and give it alot or thought but they may not be all bad I just personally didn’t like the previous reviews the no replying to emails and the long wait time .. if you can cope with that you may have your self a cheap insurance just not my cup of tea

This has got to be the worst car insurance company I have ever had to deal with, if I could give anyone any advice DO NOT GO NEAR THEM. You are forever on hold trying to phone them, they send emails about cancellation of the policy and it’s not relevant and never reply to emails you send them - I’m not sure how they are still trading. They even sent us an email regarding owing them money and threatened us with bailiffs when the fault was their end for not updating their records - absolutely appalling company.

Worst insurance company I have ever dealt with, said they would cancel my policy in 14 days if I didnt send documents over on the portal, sent the documents over well within the timeframe to now receive an email from the to say they are cancelling my policy due to not receiving requested documents!!!!! Paid £350 deposit and 2 months of insurance, doubt i’ll see any money back. Tried emailing and ringing numerous times just to sit on hold for over 30 mins and no way of speaking to anyone!!!!! Wish I read the reviews before using, so disappointed that all that money is gone

Awful company cancelled my sons insurance as the black box didn’t work dont ever answer the phone or respond to emails sent waited ages on the phone every time and had to put it down - they have now asked him for £265 for 20 days insurance but u can’t get in touch to discuss . we are making an official complaint today and following up with the ombudsman as I doubt they will Respond disgusting!!!

Calling center not working try to call 3..5hours per day nobody answer