Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
i spoke to naomi she was lovely to speak to and very helpful solved all my problems and explained everything very well showed great customer service and great communication
L'azienda ha risposto
Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling th... Leggi di più
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Go somewhere else ….thwy never cancelled my insurance because everything was right …. All what they try to do is harass you to cancel your insurance and try get money of you in any way…. Then ur force... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Informazioni di contatto
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Regno Unito
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Molto buono
205 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 47% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Awful insurance talk down to you like…
Awful insurance talk down to you like an idiot awful people and unfair stay away!!!!
7 aprile 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Darren
We value your feedback.
We expect our agents to always demonstrate courtesy and kindness towards our customers. Professional behaviour is a priority for us at all times.
I have called you to discuss your review. Please call me on the number left on your voicemail or contact me at feedback@premiumchoice.co.uk.
Thank you once again for sharing your input.
I'm here to help.
Kate
Risposta di Aura Insurance
Hi Lillie-May,
We're grateful for your review. It means a lot to our team.
Regards,
Aura
Risposta di Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Risposta di Aura Insurance
Hi Lewis,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Lisa was brilliant so helpful and kind…
Lisa was brilliant so helpful and kind would recommend highly
21 marzo 2026
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Risposta di Aura Insurance
Hi Morgan,
Thank you for your kind words and 5-star rating! We have passed your comments onto Lisa.
Regards,
A-Choice
Had 2 problems and they solved them…
Had 2 problems and they solved them very easily and mad the process very easy
16 marzo 2026
Non scritta su invito
Risposta di Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Smiley at customer service
Smiley at customer service was incredibly helpful and attentive to my issue. Had an issue contacting a supervisor and when putting me on hold made sure multiple times if I was okay waiting for it which I was. Her call back was efficient and she helped me more than I can say.
9 marzo 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Ahmed,
Thanks so much for sharing your experience with us. We have passed your comments onto Smiley.
Regards,
A-Choice
Do not use this company
Do not use this company, customer service and telematics technology is terrible.
I have previously had telematic devices installed on my car from other insurers without issue.
Since switching to Aura had nothing but technical issues with differing devices and they are now threatening to cancel my policy claiming interference from my mobile phone despite trying multiple device options and working with their technical team on several occasions.
They are telling me if THEY cancel the policy they will not refund the 15% commission approx £243.75 they have taken on the policy as apparently it is my fault so i will be massively out of pocket, but very 'kindly' offered to waive the cancellation fee for them to cancel my policy.
Avoid like the plague. Feel as though i have been totally miss sold this policy.
6 marzo 2026
Non scritta su invito
Very easy company to work with
Very easy company to work with, very helpful when needed and would definitely recommend to others
4 marzo 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Danielle,
Thank you for your kind words and 5-star rating!
Regards,
Aura
Very helpful and easy to resolve issues
Very helpful and easy to resolve issues
26 febbraio 2026
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Risposta di Aura Insurance
Hi Jinu,
Thanks so much for sharing your experience with us.
Regards,
Aura
Lorraine was great help and really nice…
Lorraine was great help and really nice and friendly made the experience much better
19 febbraio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Alfie
Thank you for taking the time to leave us a review. Much appreciated!
We have passed your comments onto Lorraine.
Regards,
Aura
Excellent customer service
Excellent customer service, very helpful and friendly service that takes no longer than needed. Would be good to have some sense of wait time when being left on hold.
19 febbraio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Henry,
Thank you for your 4-star review. We appreciate the feedback.
Regards,
Aura
Tracker device concern
The rep answered all my questions and was very helpful thank you Shazia
17 febbraio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Tracy,
We're grateful for your review. It means a lot to our team. We have passed your comments onto Shazia.
Regards,
Aura
Big thank you to Shazia your customer…
Big thank you to Shazia your customer advisor for sorting out a very stressful situation. She listened to my issue which I was having with my son’s insurance. She reassured me that she would help and get it sorted kept me on the phone till it was. Great customer service !!
9 febbraio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi,
Thank you for your 4-star review. We appreciate the feedback. We have passed your comments onto Shazia,
Regards,
Aura
Good Experience
Naomi provided a very informative customer service
6 febbraio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Anthonie,
Thanks so much for sharing your experience with us. We have passed your comments onto Naomi.
Regards,
Aura
I cancelled my insurance with them
I cancelled my insurance with them, they issued a certificate of cancellation but ended up not telling the finance provider who ended up charging me two extra months. They say it will be refunded and it’s a error on their end but they’ve been clueless
3 febbraio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Joanne,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Very helpful staff
26 gennaio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Zak,
We're grateful for your review. It means a lot to our team. We have passed your comments onto our agents.
Regards,
Aura
I’m really sorry can’t remember the…
I’m really sorry can’t remember the ladies name but she was polite and was amazing with giving the information I was needing and explaining things when I wasn’t fully understanding them.
26 gennaio 2026
Non scritta su invito
Risposta di Aura Insurance
Hi Nel,
Thanks for taking the time to leave us a review. We appreciate it. We have passed your comments onto Julia.
Regards,
Aura
Poor Customer service
Poor Customer service, 30 mins on hold at least everytime, hidden charges for backing out, and complicated features to insurance compared to others.
19 gennaio 2026
Non scritta su invito
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