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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The Arkadium support team responds promptly to any concerns I may have with their different games. The feedback I received helps me greatly in improving my ability to succeed in the games I play thro... Leggi di più

Valutata 1 stelle su 5

Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di servizi di giochi al computer

Scritti dall'azienda

Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

542 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 94% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Everything is working wonderfully!!!

Everything is working wonderfully well now!!! Even faster than before as well! Thank your IT/support for such a quick response and resolution within 24 hrs!! I must give praise to your team! Other game sites do not communicate at all nor do they respond as timely as you did! I am so pleased to be able to play the Arkadium games, so challenging and are very fun!! I have played the games for quite awhile and never had a problem before, so Kudos to your team!!

24 luglio 2025
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Risposta di Arkadium

Hi Sherry! 🌟 Thank you so much for your kind words — we’ve shared your praise with our Support and IT teams, and it truly made their day! We’re so glad everything is running smoothly again and that you're enjoying our games. Your loyalty means the world to us! 💙 Happy playing!

Valutata 5 stelle su 5

Great and positive reaction to my…

Great and positive reaction to my query. Very impressed.

25 luglio 2025
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Risposta di Arkadium

Jane, thank you so much for the kind feedback! We're really glad we could help and that you had a positive experience. Don’t hesitate to reach out again anytime! 😊

– The Arkadium Team

Valutata 5 stelle su 5

Arkadium's Hurdle is even better than Wordle

I'm retired, I spend plenty of time playing games on Arkadium. I really like their wordle-equivalent Hurdle. I also like the scrabble game and a few others.
Occasionally, I've had problems with the site and their customer support has been very helpful and responsive.
It is inexpensive to subscribe for no ads and well worth it.

24 luglio 2025
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Risposta di Arkadium

Hi Fran,

Thanks so much for your kind words! We're happy to hear you're enjoying Hurdle and our other word games — especially as part of your daily routine. It's great to know our support team has been helpful when needed. We truly appreciate your support as a subscriber! 💙

– The Arkadium Team

Valutata 5 stelle su 5

Arkadium support get a thumbs up

Arkadium support staff is fast, efficient and gets the job done. Best responses I have ever gotten from a game app. Love them

17 luglio 2025
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Risposta di Arkadium

Hi Mary! Thanks so much for your kind words! 💙 We're happy to hear our support team made a great impression. We'll keep working hard to make sure you always feel supported and enjoy your time with our games! 🎮👍

Valutata 5 stelle su 5

If you love Wordle, you'll be thrilled with Hurdle

As a Wordle addict, I was thrilled to find the Hurdle game brought to you by Arkadium. Recently though I was having a problem accessing the game through their website. I sent a message to the developer, totally expecting to be ignored which has been my experience with other developers. However I received a fantastic and quick response and by discussing what I was experiencing and what I was doing, they gave me a quick fix and then followed up a day or two later saying that they had made changes that fixed the original problem. Great customer service does exist!

21 luglio 2025
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Risposta di Arkadium

Hi Emskware! Thank you for the wonderful feedback! We're so glad you discovered Hurdle and reached out when something wasn't working right. Our team is always here to help, and it’s great to hear the fix worked and improved your experience. You're why we do what we do! 💙🧩

Valutata 5 stelle su 5

Good people at Arkadium

A road I I'm techs always respond promptly and get to.the crux of the issue.

15 luglio 2025
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Risposta di Arkadium

Hi Peg! Thanks for your kind words! We're glad our team could help and get straight to the point. It's always our goal to make things easier and faster for you. Appreciate you being part of the Arkadium community! 💬💙

Valutata 5 stelle su 5

I was stuck on a very hard level or…

I was stuck on a very hard level for the longest time. I already used up all my boosts so I couldn't do anything to help me pass it. When I reached out to the team they responded right away. They suggested I watch some ads to earn coins. The problem was I did not have the ad icon. I sent them some screenshots and they did something to help me pass the level. They will continue to look into why I'm missing the icon for ads.

11 luglio 2025
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Risposta di Arkadium

Hi Esther! Thanks so much for sharing your experience! We're glad the team could help you move past that tough level. 😊 Thanks for sending the screenshots — they were super helpful! We're continuing to look into the missing ad icon and will do our best to get it sorted. 🎯 If you ever need anything else, we're here for you! 💬

Valutata 5 stelle su 5

Great Staffing at Arkadium…

Arkadium staff always act fast to help with any difficulties I've had with the site. Greatly appreciate how kind, polite and helpful they have been. Olga was the latest person to assist. Makes playing the crossword puzzle a relaxing part of the day.
Thanks to everyone at Arkadium for a great way to start the day.

16 luglio 2025
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Risposta di Arkadium

Hi Elizabeth! Thank you so much for your kind words! 😊 We're happy to hear that our team, especially Olga, could make your experience smoother and more enjoyable. It's great to know the crossword puzzle is a relaxing part of your day — that’s exactly what we aim for! 🧩☀️

Valutata 5 stelle su 5

Excellent Support

I was surprised with the level of support I got from Arkadium when I reached out for help. They quickly replied to me and even sent me another email when I hadn't responded in a few days. Despite my obvious lack of tech skills, the person/people helping me were very patient and ultimately got me the answer I was looking for.

16 luglio 2025
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Risposta di Arkadium

Hi! Thank you for the lovely feedback! 😊 We’re so happy to hear our team could support you patiently and thoroughly. No tech skills needed — we’ve always got your back! 💻🤝

Valutata 5 stelle su 5

Awesome Service.

Rodrigo stuck right with me from start to finish to get me back on track, so I can enjoy doing my crossword puzzles each evening.

16 luglio 2025
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Risposta di Arkadium

Hi Steve! Thank you! 😊 We're so glad Rodrigo was able to help you out from start to finish. Enjoy your evening crossword time — we’re always here if you need us again! 🧩✉️

Valutata 5 stelle su 5

Responses are always timely and always…

Responses are always timely and always polite.

15 luglio 2025
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Risposta di Arkadium

Hi Denise! Thanks so much for your kind words! 😊 We're glad to hear our team’s responses have been timely and polite — that’s exactly what we aim for. Always here if you need us! 💬✨

Valutata 5 stelle su 5

Great customer service!!!

I just wanted to take a moment to recognize Olga for her wonderful help regarding the problem I was having playing Hurdle. It was running extremely slow. She was incredibly patient, knowledgeable, and quick to respond to my questions. It’s rare to come across someone so dedicated and friendly in the online gaming community. Truly appreciate her support — thank you, Olga!

9 luglio 2025
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Risposta di Arkadium

Hi Susan! Thank you so much for the kind words! 🌟 We're lucky to have Olga on our team—she truly goes above and beyond to help our players. We'll make sure she sees your message! Glad we could get Hurdle running smoothly for you. If you ever need us again, we're just a message away! 🎮💬

Valutata 1 stelle su 5

Ive bought 5000 gems from them

Ive bought 5000 gems from them, but they didn't deliver any money! I've tried contacting support, but they don't answer. This company scammed me.

11 luglio 2025
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Risposta di Arkadium

Hi Kennith! We respond to every single complaint. Please, write us on support@arkadium.com and we will assist you very quickly. We are not scamming people - never. We are offering games and our job is to deliver fun for our players.

Valutata 5 stelle su 5

Arkadium has the best games

Arkadium has the best games. A huge variety to choose from & the support team has been there to answer my questions quickly. They really listen, not just a bot answer. Large gaming boards, ease of maneuvering around the site. What more could you ask for.

14 luglio 2025
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Risposta di Arkadium

Hi Suzanne! Wow, thank you! 🌟 We're so glad you're enjoying the game variety, smooth site experience, and responsive support — real humans included! 😊 Your feedback means a lot, and we’ll keep working to make Arkadium your favorite place to play. 🎮💙

Valutata 5 stelle su 5

Arkadium Games has instantaneous…

Arkadium Games has instantaneous customer support. I was having trouble getting past my ad blocker, working together we were able to resolve the issue. I have been a Arkadium Games player since 2022.

12 luglio 2025
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Risposta di Arkadium

Hi Lynda! Thanks for the awesome feedback! 💬 We're happy we could sort out the ad blocker issue together 🚫📱. It means a lot to have you with us since 2022 — we truly appreciate your support and loyalty! 🙌💙

Valutata 5 stelle su 5

Helpful support! I was having trouble canceling my next…

I was having trouble canceling my next payment on a game that I no longer play. Experience has shown that support emails seldom get a response but I tried it. Surprise! I received a message in less than 24 hours and my problem was solved! A real person contacted me!!

13 luglio 2025
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Risposta di Arkadium

Hi Terri! Thank you so much for your kind words! We're really glad to hear that our support team could help quickly and personally. If you ever need assistance again, we’re just a message away! 😊

Valutata 5 stelle su 5

The team are really receptive

The team are really receptive. They seem more than happy to help you. They have a quick response and keep you informed on their progress or solving of the problem. They are easy to work with and I am pleased. If you find it happened again, they go back to the problem.

30 giugno 2025
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Risposta di Arkadium

Hi Carol! Thank you for the thoughtful review! We're so glad you found our team easy to work with and responsive throughout the process. We’re always here to help—even if the issue comes back. Your satisfaction means a lot to us! 💙🛠️

Valutata 1 stelle su 5

Whatever you did apparently it was temporary

Whatever you did apparently it was temporary. The game score is back to showing my highest score only!

10 luglio 2025
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Risposta di Arkadium

Hi Edward. It seems like you experience leaderboard issue. Please, contact us on support@arkadium.com and we will assist you as soon as possible.

Valutata 5 stelle su 5

When I had a question

When I had a question, I received a very prompt response and also a follow-up email asking if I still had any issues. I really appreciated the follow-up.

9 luglio 2025
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Risposta di Arkadium

Hi Loretta! Thank you for your lovely feedback! We're happy to hear our team was quick to respond and followed up to make sure everything was sorted. We're always here if you need us again! 💬✨

Valutata 5 stelle su 5

Their representative

Their representative, Rodrigo, tried every way possible for me to find the ad blocker that was keeping me from playing games on Arkadium. I'm a senior citizen on a fixed income and can't afford to subscribe to all the places that want me to, so Arkadium was my go-to place for things to occupy my mind and time...it really became a habit and now I've discovered what was causing the problem with Rodrigo's help.

7 luglio 2025
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Risposta di Arkadium

Hi! Thank you so much for your kind words! We're glad Rodrigo could help you get back to enjoying Arkadium. It means a lot to us that our games are part of your daily routine. If you ever need anything else, we’re just a message away! 💙

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