The Arkadium support team responds promptly to any concerns I may have with their different games. The feedback I received helps me greatly in improving my ability to succeed in the games I play thro... Leggi di più
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Scopri cosa dicono le persone
Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... Leggi di più
L'azienda ha risposto
I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Leggi di più
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The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Informazioni di contatto
West 25th Street 40, 10010, New York, Stati Uniti
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Everything is working wonderfully!!!
Everything is working wonderfully well now!!! Even faster than before as well! Thank your IT/support for such a quick response and resolution within 24 hrs!! I must give praise to your team! Other game sites do not communicate at all nor do they respond as timely as you did! I am so pleased to be able to play the Arkadium games, so challenging and are very fun!! I have played the games for quite awhile and never had a problem before, so Kudos to your team!!

Risposta di Arkadium
Great and positive reaction to my…
Great and positive reaction to my query. Very impressed.

Risposta di Arkadium
Arkadium's Hurdle is even better than Wordle
I'm retired, I spend plenty of time playing games on Arkadium. I really like their wordle-equivalent Hurdle. I also like the scrabble game and a few others.
Occasionally, I've had problems with the site and their customer support has been very helpful and responsive.
It is inexpensive to subscribe for no ads and well worth it.

Risposta di Arkadium
Arkadium support get a thumbs up
Arkadium support staff is fast, efficient and gets the job done. Best responses I have ever gotten from a game app. Love them

Risposta di Arkadium
If you love Wordle, you'll be thrilled with Hurdle
As a Wordle addict, I was thrilled to find the Hurdle game brought to you by Arkadium. Recently though I was having a problem accessing the game through their website. I sent a message to the developer, totally expecting to be ignored which has been my experience with other developers. However I received a fantastic and quick response and by discussing what I was experiencing and what I was doing, they gave me a quick fix and then followed up a day or two later saying that they had made changes that fixed the original problem. Great customer service does exist!

Risposta di Arkadium
Good people at Arkadium
A road I I'm techs always respond promptly and get to.the crux of the issue.

Risposta di Arkadium
I was stuck on a very hard level or…
I was stuck on a very hard level for the longest time. I already used up all my boosts so I couldn't do anything to help me pass it. When I reached out to the team they responded right away. They suggested I watch some ads to earn coins. The problem was I did not have the ad icon. I sent them some screenshots and they did something to help me pass the level. They will continue to look into why I'm missing the icon for ads.

Risposta di Arkadium
Great Staffing at Arkadium…
Arkadium staff always act fast to help with any difficulties I've had with the site. Greatly appreciate how kind, polite and helpful they have been. Olga was the latest person to assist. Makes playing the crossword puzzle a relaxing part of the day.
Thanks to everyone at Arkadium for a great way to start the day.

Risposta di Arkadium
Excellent Support
I was surprised with the level of support I got from Arkadium when I reached out for help. They quickly replied to me and even sent me another email when I hadn't responded in a few days. Despite my obvious lack of tech skills, the person/people helping me were very patient and ultimately got me the answer I was looking for.

Risposta di Arkadium
Awesome Service.
Rodrigo stuck right with me from start to finish to get me back on track, so I can enjoy doing my crossword puzzles each evening.

Risposta di Arkadium
Responses are always timely and always…
Responses are always timely and always polite.

Risposta di Arkadium
Great customer service!!!
I just wanted to take a moment to recognize Olga for her wonderful help regarding the problem I was having playing Hurdle. It was running extremely slow. She was incredibly patient, knowledgeable, and quick to respond to my questions. It’s rare to come across someone so dedicated and friendly in the online gaming community. Truly appreciate her support — thank you, Olga!

Risposta di Arkadium
Ive bought 5000 gems from them
Ive bought 5000 gems from them, but they didn't deliver any money! I've tried contacting support, but they don't answer. This company scammed me.

Risposta di Arkadium
Arkadium has the best games
Arkadium has the best games. A huge variety to choose from & the support team has been there to answer my questions quickly. They really listen, not just a bot answer. Large gaming boards, ease of maneuvering around the site. What more could you ask for.

Risposta di Arkadium
Arkadium Games has instantaneous…
Arkadium Games has instantaneous customer support. I was having trouble getting past my ad blocker, working together we were able to resolve the issue. I have been a Arkadium Games player since 2022.

Risposta di Arkadium
Helpful support! I was having trouble canceling my next…
I was having trouble canceling my next payment on a game that I no longer play. Experience has shown that support emails seldom get a response but I tried it. Surprise! I received a message in less than 24 hours and my problem was solved! A real person contacted me!!

Risposta di Arkadium
The team are really receptive
The team are really receptive. They seem more than happy to help you. They have a quick response and keep you informed on their progress or solving of the problem. They are easy to work with and I am pleased. If you find it happened again, they go back to the problem.

Risposta di Arkadium
Whatever you did apparently it was temporary
Whatever you did apparently it was temporary. The game score is back to showing my highest score only!

Risposta di Arkadium
When I had a question
When I had a question, I received a very prompt response and also a follow-up email asking if I still had any issues. I really appreciated the follow-up.

Risposta di Arkadium
Their representative
Their representative, Rodrigo, tried every way possible for me to find the ad blocker that was keeping me from playing games on Arkadium. I'm a senior citizen on a fixed income and can't afford to subscribe to all the places that want me to, so Arkadium was my go-to place for things to occupy my mind and time...it really became a habit and now I've discovered what was causing the problem with Rodrigo's help.

Risposta di Arkadium
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