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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The Arkadium support team responds promptly to any concerns I may have with their different games. The feedback I received helps me greatly in improving my ability to succeed in the games I play thro... Leggi di più

Valutata 1 stelle su 5

Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di servizi di giochi al computer

Scritti dall'azienda

Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

542 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 94% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The support staff is always available…

The support staff is always available to help! They respond quickly and always cheerfully and follow up to see if your problem is resolved. Can’t ask for anything more! They are THEE BEST!

13 marzo 2025
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Risposta di Arkadium

Hi Jan! Thank you so much for your kind words! We're delighted to hear that our support team has been helpful and responsive. Your feedback means a lot to us, and we'll keep doing our best to provide top-notch assistance. If you ever need anything, we're always here for you! 😊

Valutata 3 stelle su 5

I had issues getting into the site and…

I had issues getting into the site and received a very patient and thorough customer service rep who made a great effort to fix the issue and it finally worked however, this is a glitch that keeps repeating itself intermittently. I feel that the site goes down on a frequent basis.

22 marzo 2025
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Risposta di Arkadium

Hi Anne-Marie! Thanks for your feedback! We're glad our support team could assist you. We understand how frustrating recurring access issues can be. Our team is investigating this intermittent glitch to ensure a more stable experience. If it happens again, please let us know—we’re here to help!

Valutata 5 stelle su 5

What made my experience great was problem solved.

What made my experience great was, I had a problem and the Arkadium Team fixed it. I accidentally deleted the iHeart games and couldn't get them back. I tried everything. I love playing these games because they help feed sheltered pets. I let them know what happened and they sent me a link.

10 marzo 2025
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Risposta di Arkadium

Hi Gail! Thank you for sharing your experience! We're so glad we could help you get back to playing games you like and supporting sheltered pets. If you ever need assistance again, we're here for you. Happy gaming! 😊🎮

Valutata 5 stelle su 5

Staying the Course

Over the course of several days, Rodrigo made several specific suggestions to me to resolve my problem. Trying each one, as per his clear instructions, with no positive resolution did not deter him from staying with me until he finally hit upon the cause of my dilemma. I am very grateful for the time he spent with me and would recommend him highly.

5 marzo 2025
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Risposta di Arkadium

Hi Jackie! Thank you for your kind words! We're glad Rodrigo stayed with you every step of the way to find a resolution. Your recommendation means a lot, and we appreciate your patience throughout the process!

Valutata 5 stelle su 5

Smart and personable

Arkadium people always have great answers and expert problem solving skills. And they're always polite.

3 marzo 2025
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Risposta di Arkadium

Hi E J! Thanks for your kind words! We're glad you appreciate our team's expertise and friendly support. If you ever need assistance, we're always here to help! 😊

Valutata 5 stelle su 5

Game Playing Problem Solved!

I emailed support for my problem playing a game. The instructions were simple to follow and now my game plays properly and is more fun, enjoyable and scoring higher than before.

1 marzo 2025
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Risposta di Arkadium

Hi Ellie! Glad to hear your game is running smoothly and even more fun to play! 🎉 If you ever need assistance again, we're here to help. Enjoy your games and those high scores! 😊

Valutata 5 stelle su 5

It’s all fun and games!

Arkadium offers a wide variety of games at no cost or for a reasonable yearly subscription fee for those who don’t want to se ads. Support, when needed, is always prompt and courteous.

1 marzo 2025
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Risposta di Arkadium

Hi Janet! Thanks for your support! We're happy you’re enjoying our games, whether free or ad-free with a subscription. 😊 Our team is always here to help if needed—have fun playing! 🎮

Valutata 5 stelle su 5

Don't hesitate to ask for help

As soon as I emailed Arkadium, solutions were already in process. During the exchage, I picke up "how to take a screen shot". The agents are friendly and help is quick. They make sure the problem is solved.

28 febbraio 2025
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Risposta di Arkadium

Hi Brenda! Thank you for your kind words! We're glad to hear that our team could assist you quickly and that you even picked up a new skill along the way. If you ever need help again, don’t hesitate to reach out—we’re always here for you! 😊

Valutata 5 stelle su 5

Great game selection! Super customer service

Great game selection!
I've been playing Arkadium games daily for months. Lots of choices, and new games often appear. Ads aren't overly annoying, and graphics are great too.

Recently, I ran into a glitch and sent an email about it. I received a response within a couple hours, and they were super quick to help address my question. I was all set in no time, and they even followed up a couple days later to make sure I was ok. All this from a game site that I don't pay a penny for?!!
Awesome in my book!

25 febbraio 2025
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Risposta di Arkadium

Hi Jennifer! Thank you for your fantastic review! 😊 We're so glad you're enjoying our games and appreciate the variety we offer. It’s great to hear that our support team was able to assist you quickly and follow up to ensure everything was resolved. Your kind words mean a lot to us—happy gaming! 🎮✨

Valutata 3 stelle su 5

Good game, shame about the slang U.S words

I like this game because it requires strategy and a good knowledge of words.
What I don't like is the use of is American slang words that don't appear in the English dictionary e.g. 'doozy'!
It's really unnecessary when you can use words everyone recognises.
Spoilt my enjoyment.

24 febbraio 2025
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Risposta di Arkadium

Hi Margaret! Thanks for your feedback! We’re glad you enjoy the strategy and word challenge. We understand your concern about American slang—our word list includes a mix of terms, but we appreciate your input and will review it. Your thoughts help us improve the game experience for everyone!

Valutata 1 stelle su 5

the first issue I have not seen again

the first issue I have not seen again. It appears to have been corrected. The issue I have now is when attempting to pull back the cue stick it reverses the direction of the stick and will not allow striking the object ball. Another issue it will call foul after hitting the correct ball and thus changing to the computer shooting.

21 febbraio 2025
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Risposta di Arkadium

Hi Addison! We are sorry to see 1 star as a rate for our Support Team. Please, contact us on support@arkadium.com, so we can resolve the described problem for you. Thanks.

Valutata 5 stelle su 5

Fantastic Customer Support

Received an email replying to my question almost immediately. Then received a follow-up email to see if the solution suggested was satisfactory. I replied that I was having a problem getting the it to work and then received a further email with a more descriptive solution which worked for me. All in a very timely manner. Great Work Rodrigo and Arkadium Support!!

18 febbraio 2025
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Risposta di Arkadium

Hi Irene! Thank you for your wonderful feedback! We're glad to hear that Rodrigo and our support team could assist you quickly and effectively. Providing timely and helpful solutions is our priority, and it’s great to know we met your expectations. If you ever need further assistance, we’re here to help. Enjoy your games! 🎉

Valutata 5 stelle su 5

I had a problem with loading...

I had a problem with loading my regular Daily Cryptic Crossword, but 2 Arkadium Technicians came to my aid promptly. So good!! Problem solved.
(Cryptic crosswords still keeping us fully engaged and happily entertained.)

14 febbraio 2025
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Risposta di Arkadium

Thanks for your kind words, Pauline! We're glad our team could assist you quickly and get your Daily Cryptic Crossword running smoothly again. Enjoy the puzzles, and happy solving! 😊

Valutata 5 stelle su 5

Values members with 5-star CSV

I had a Arkadium Advantage subscription to play one game, Resolve (a math brain game) in 2024 with hopes it would help me in recovery following a tragic injury. I had only played a dozen or so times when I realized it was "over my head" and caused more anxiety and frustration. So I stopped. I had more set backs and had forgotten about the subscription. In January of this year, I saw a debit for the game on my bank statement. Knowing I'd not be using the game, I contacted CSV and explained my situation. They were so KIND and CARING! I'd asked if my 2025 subscription could be refunded and they were very gracious in doing so, while wishing me well in my continued recovery. When I'm able to return to the gaming circuit, Arkadium will be my provider for entertainment!!

5 febbraio 2025
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Risposta di Arkadium

Hi Lori,

Thank you for your kind words! We're truly sorry to hear about the challenges you've faced, but we're glad our team could provide support when you needed it. Your well-being comes first, and we wish you a smooth recovery. When you're ready to return, we'll be here to welcome you back! 💙

Valutata 5 stelle su 5

Daily Word Search problem. Vladimir explained the problem with the…

Vladimir explained the problem with the game was something they tried to resolve, but it wasn't possible to do present. I'm satisfied with the answer and explanation given.

7 febbraio 2025
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Risposta di Arkadium

Thanks, John! We appreciate your understanding and are glad Vladimir could provide a clear explanation. If you ever need further assistance, we're always here to help! 😊

Valutata 5 stelle su 5

Fun games and superior customer service

Arkadium is so much fun as a simple, straightforward gaming site and on the rare occasion there is an issue, the customer service is TOP NOTCH. Super fast, knowledgeable, courteous, and professional. They respond quickly and don't stop until they figure out the problem. Then they follow up to make sure it's been fixed. I've been a paid Advantage subscriber since it was available and it's one of the best values in gaming. The ads aren't horribly annoying to begin with, but as soon as they offered a premium subscription I signed up just to support them. Can't say enough good things!

7 febbraio 2025
Non scritta su invito
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Risposta di Arkadium

Hi JenraOrsola! Thank you for your amazing review! We're delighted to hear you're enjoying Arkadium and that our customer service has met your expectations. Your support as an Advantage subscriber means the world to us! We'll keep working hard to provide a top-notch gaming experience. Happy gaming! 🎉🎮

Valutata 5 stelle su 5

I sent 1 email and it was answered…

I sent 1 email and it was answered swiftly and gave me the answer to my question. I used their suggestion and it worked perfectly.

I was able to start playing Hurdle again immediately after doing what they suggested!

4 febbraio 2025
Non scritta su invito
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Risposta di Arkadium

Hi Diana! Glad to hear our support team could help you quickly! 🎉 Enjoy playing Hurdle, and feel free to reach out if you ever need assistance again. Have fun! 😊

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