The Arkadium support team responds promptly to any concerns I may have with their different games. The feedback I received helps me greatly in improving my ability to succeed in the games I play thro... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... Leggi di più
L'azienda ha risposto
I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Leggi di più
L'azienda ha risposto
The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Informazioni di contatto
West 25th Street 40, 10010, New York, Stati Uniti
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The support staff is always available…
The support staff is always available to help! They respond quickly and always cheerfully and follow up to see if your problem is resolved. Can’t ask for anything more! They are THEE BEST!

Risposta di Arkadium
I had issues getting into the site and…
I had issues getting into the site and received a very patient and thorough customer service rep who made a great effort to fix the issue and it finally worked however, this is a glitch that keeps repeating itself intermittently. I feel that the site goes down on a frequent basis.

Risposta di Arkadium
What made my experience great was problem solved.
What made my experience great was, I had a problem and the Arkadium Team fixed it. I accidentally deleted the iHeart games and couldn't get them back. I tried everything. I love playing these games because they help feed sheltered pets. I let them know what happened and they sent me a link.

Risposta di Arkadium
I am happy that they got back to me really quick.
The Arkadian team was polite, quick and very helpful.

Risposta di Arkadium
Staying the Course
Over the course of several days, Rodrigo made several specific suggestions to me to resolve my problem. Trying each one, as per his clear instructions, with no positive resolution did not deter him from staying with me until he finally hit upon the cause of my dilemma. I am very grateful for the time he spent with me and would recommend him highly.

Risposta di Arkadium
Smart and personable
Arkadium people always have great answers and expert problem solving skills. And they're always polite.

Risposta di Arkadium
Game Playing Problem Solved!
I emailed support for my problem playing a game. The instructions were simple to follow and now my game plays properly and is more fun, enjoyable and scoring higher than before.

Risposta di Arkadium
It’s all fun and games!
Arkadium offers a wide variety of games at no cost or for a reasonable yearly subscription fee for those who don’t want to se ads. Support, when needed, is always prompt and courteous.

Risposta di Arkadium
Don't hesitate to ask for help
As soon as I emailed Arkadium, solutions were already in process. During the exchage, I picke up "how to take a screen shot". The agents are friendly and help is quick. They make sure the problem is solved.

Risposta di Arkadium
Great game selection! Super customer service
Great game selection!
I've been playing Arkadium games daily for months. Lots of choices, and new games often appear. Ads aren't overly annoying, and graphics are great too.
Recently, I ran into a glitch and sent an email about it. I received a response within a couple hours, and they were super quick to help address my question. I was all set in no time, and they even followed up a couple days later to make sure I was ok. All this from a game site that I don't pay a penny for?!!
Awesome in my book!

Risposta di Arkadium
Good game, shame about the slang U.S words
I like this game because it requires strategy and a good knowledge of words.
What I don't like is the use of is American slang words that don't appear in the English dictionary e.g. 'doozy'!
It's really unnecessary when you can use words everyone recognises.
Spoilt my enjoyment.

Risposta di Arkadium
the first issue I have not seen again
the first issue I have not seen again. It appears to have been corrected. The issue I have now is when attempting to pull back the cue stick it reverses the direction of the stick and will not allow striking the object ball. Another issue it will call foul after hitting the correct ball and thus changing to the computer shooting.

Risposta di Arkadium
I was scared I was doing it wrong and…
I was scared I was doing it wrong and kept quitting. THIS time, I persevered and it was fixed! 10 STARS! :)

Risposta di Arkadium
Fantastic Customer Support
Received an email replying to my question almost immediately. Then received a follow-up email to see if the solution suggested was satisfactory. I replied that I was having a problem getting the it to work and then received a further email with a more descriptive solution which worked for me. All in a very timely manner. Great Work Rodrigo and Arkadium Support!!

Risposta di Arkadium
I had a problem with loading...
I had a problem with loading my regular Daily Cryptic Crossword, but 2 Arkadium Technicians came to my aid promptly. So good!! Problem solved.
(Cryptic crosswords still keeping us fully engaged and happily entertained.)

Risposta di Arkadium
Values members with 5-star CSV
I had a Arkadium Advantage subscription to play one game, Resolve (a math brain game) in 2024 with hopes it would help me in recovery following a tragic injury. I had only played a dozen or so times when I realized it was "over my head" and caused more anxiety and frustration. So I stopped. I had more set backs and had forgotten about the subscription. In January of this year, I saw a debit for the game on my bank statement. Knowing I'd not be using the game, I contacted CSV and explained my situation. They were so KIND and CARING! I'd asked if my 2025 subscription could be refunded and they were very gracious in doing so, while wishing me well in my continued recovery. When I'm able to return to the gaming circuit, Arkadium will be my provider for entertainment!!

Risposta di Arkadium
Daily Word Search problem. Vladimir explained the problem with the…
Vladimir explained the problem with the game was something they tried to resolve, but it wasn't possible to do present. I'm satisfied with the answer and explanation given.

Risposta di Arkadium
Fun games and superior customer service
Arkadium is so much fun as a simple, straightforward gaming site and on the rare occasion there is an issue, the customer service is TOP NOTCH. Super fast, knowledgeable, courteous, and professional. They respond quickly and don't stop until they figure out the problem. Then they follow up to make sure it's been fixed. I've been a paid Advantage subscriber since it was available and it's one of the best values in gaming. The ads aren't horribly annoying to begin with, but as soon as they offered a premium subscription I signed up just to support them. Can't say enough good things!

Risposta di Arkadium
I sent 1 email and it was answered…
I sent 1 email and it was answered swiftly and gave me the answer to my question. I used their suggestion and it worked perfectly.
I was able to start playing Hurdle again immediately after doing what they suggested!

Risposta di Arkadium
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







