AristaLiving Recensioni 

1183
•
TrustScore 4 su 5

3,8

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a bed from Arista around March 2022, it was not in stock, it finally got delivered around Sep 2022. Putting the bed up two of the wooden legs where damaged, I emailed them for replacements,... Leggi di più

Valutata 5 stelle su 5

Bed delivered swiftly as promised. Assembly Instructions simple and clear. Took 2 people about and hour and half to build bed. Ottoman mechanism opens and closes with very little effort. Delighted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Second time using this excellent company. A fabulous, modern and easy to use website. I am absolutely delighted with my new bed and loving that I could create it to my own unique style adding some gre... Leggi di più

Valutata 5 stelle su 5

Wow, quality my winged chesterfield from Arista is incredible! I first noticed them on Instagram showcasing posts from their customers. Safe to say the bed we bought exceeded our expectations. I'll be... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,8

Tutte le recensioni

(1183)

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Valutata 5 stelle su 5

I recently took delivery of a new bed…

I recently took delivery of a new bed from Arista Living. The bed arrived within the timeframe I was told. It was straight forward to put together and WOW is it comfortable. I would recommend this company to my family and friends and anyone else that would listen, they are a real find

22 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Don’t be fooled by the influencers!

I’m not one to write reviews but I feel the need to warn others about what to expect from this company if your bed is out of stock when you order. We ordered our bed in August with expected delivery the first week of September. I had an email with the delivery slot so waited in only to find a second email that said the time slot was incorrect and our bed wasn’t being delivered. I waited a further 2 weeks then contacted Arista to find out they didn’t have one of the parts needed to make our bed, but they’d be arriving October 30th. The date comes around and shock, the parts now won’t be arriving until the 30th November. Then December, then not until after Christmas. They are constantly coming up with excuses on why there are so many delays so we decided to cancel and try elsewhere. Low and behold we ordered our bed a week ago from another company and now have a bed for Christmas! The only saving grace was they processed our refund really quickly, which thankfully allowed us to shop elsewhere. This could all be avoided if Arista wouldn’t sell products that aren’t actually in stock.

21 dicembre 2022
Valutata 1 stelle su 5

If i could give zero stars i would.

If i could give zero stars i would.. Ordered in August for delivery in October, then two weeks before our delivery date our order had been delayed until late Dec. Then emailed them yesterday and “unfortunately it has been delayed until late January”. I have now cancelled the order and await my refund. Joke of a company - avoid at all costs!! Save yourself some hassle and go elsewhere.

15 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

WORSTTT BED EVER!

WORSTTT BED EVER!
Slats will fall out and snap when you’re in it or sit on it
Year later and you will be buying a new bed

13 dicembre 2022
Non scritta su invito
Logo di AristaLiving

Risposta di AristaLiving

Hi Anna,

We've sent you a find reviewer request as we don't have anything under your name and would like to help.

Thanks,
Arista Living

Valutata 5 stelle su 5

Amazing experience with this company

Amazing experience with this company. They kept me updated throughout my purchase right up to delivery. The sales team were great and the delivery team were really accommodating. Absolutely love my new bed! Looks incredible and has transformed my room

9 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Brilliant!!

Bought a memory foam mattress (medium firm) with bed base and it’s absolutely fantastic. Already forwarded the website to family members & would recommend to anybody!!!

28 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

I recently purchased a frame and…

I recently purchased a frame and mattress im so pleased I did. The frame with lift up top has so much storage and my medium firm mattress has given me the best nights sleep in years! Can honestly say I'm over the moon and will definitely buy again!!

24 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

NEVER buy from this company

NEVER buy from this company. I have been fobbed off and lied to for months about a delivery date for my bed. I was told this week would be the week and surprise, surprise I've just been told it'll be next week 🙄😂.

Absolute joke of a company!
I really wish I'd read the terrible reviews before I bothered buying. Hindsight is a beautiful thing.

Absolutely shocking customer service if you can even call it that.. polite enough but couldn't care less.

2 novembre 2022
Valutata 1 stelle su 5

Shocking communication and service…

Website was really easy to use loved creating my own bed. Since then, it has been an awful service. I ordered the bed at the end of august and originally received a date that my bed would start to be dispatched from which was the end of September. It was a long wait but I thought it was worth it as I’d read so many good reviews. I then received an email to say there was a problem with shipping due to strikes and so would be delayed by another two weeks. After the second date they gave me I never received another email from them updating me about their order. I understand strikes happen but the lack of communication was very frustrating. I then filled in a form on their website and received nothing. It wasn’t until I had to find and email customer service that they then said the stock had arrived and my order would be dispatched that week and the delivery company should be in contact with me within 7 days. Over 12 weeks later and I am still waiting for my bed! I never want to leave a bad review but the service and lack of communication has been shocking.

27 ottobre 2022
Non scritta su invito
Logo di AristaLiving

Risposta di AristaLiving

Hi Katie

Thank you for your review and providing your order details.

I'm very sorry for the delay with your order, I can see you now have a confirmed delivery slot for next Tuesday. I have just checked our e-mail system and unfortunately can not find any correspondence from the e-mail address you have provided, so it looks like we have not received this. I'm very sorry that your e-mails haven't reached us, we aim to respond to all e-mails within 24 hours, at the very latest 48 hours during busier periods. If you would still like to speak to a member of our team please send us an e-mail on support@aristaliving.zendesk.com where you can reach us Monday to Friday, 8am to 4pm.

Arista Living

Valutata 5 stelle su 5

Excellent service

Ordered a bed for my daughter from Arista Living. I found it excellent service from start to finish. The web-site was easy and accessible, the bed delivered promptly and it is of a good quality bed. Wouldn't hesitate to recommend this company.

5 settembre 2022
Non scritta su invito
Valutata 1 stelle su 5

WORST CUSTOMER SERVICE EVER!!

WORST CUSTOMER SERVICE EVER!!!

Contract themselves regarding our bed that had broken (under there 2 year warranty) to still be waiting 3 months later for an outcome. Being told it’s ‘our fault for the one it was assessabled’ but never once being told to try and reassesmble it to see if it helped. 3 weeks I’ve been waiting for my next response all this time whilst sleeping on a mattress because the bed isn’t sleepable. Tried to contact the Ombudsman that they told me to contract to be told they aren’t registered so we can use them… wouldn’t touch them ever again.

26 agosto 2022
Non scritta su invito

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