AristaLiving Recensioni 

1183
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TrustScore 4 su 5

3,8

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Valutata 1 stelle su 5

I ordered a bed from Arista around March 2022, it was not in stock, it finally got delivered around Sep 2022. Putting the bed up two of the wooden legs where damaged, I emailed them for replacements,... Leggi di più

Valutata 5 stelle su 5

Bed delivered swiftly as promised. Assembly Instructions simple and clear. Took 2 people about and hour and half to build bed. Ottoman mechanism opens and closes with very little effort. Delighted... Leggi di più

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Valutata 5 stelle su 5

Second time using this excellent company. A fabulous, modern and easy to use website. I am absolutely delighted with my new bed and loving that I could create it to my own unique style adding some gre... Leggi di più

Valutata 5 stelle su 5

Wow, quality my winged chesterfield from Arista is incredible! I first noticed them on Instagram showcasing posts from their customers. Safe to say the bed we bought exceeded our expectations. I'll be... Leggi di più

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Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

1K recensioni

5 stelle
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3 stelle
2 stelle
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3,8

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(1183)

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Valutata 5 stelle su 5

Ordered this after alot of research…

Ordered this after alot of research into finding the right bed. I had a great experience was quick, easy and even better as got a 50% off code from Instagram. The bed arrived and it is beautiful. Was so easy to assemble as well.
I would highly recommend.

21 settembre 2021
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Risposta di AristaLiving

Hi Natalie,

Thank you very much for your review! So glad you like your new bed and are happy with your experience.

Kind regards,
The Arista Living Team

Valutata 5 stelle su 5

Absolutely gorgeous bed

Absolutely gorgeous bed, amazing service from start to finish. Highly recommended. Will definitely buy from them again!!

20 settembre 2021
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Risposta di AristaLiving

Hi Nicola,

Thank you for taking the time to review us. We're so happy you love your bed and are happy with the service we provided!

Kind regards,
The Arista Living Team

Valutata 1 stelle su 5

HORRENDOUS.

AWFUL. DO NOT ORDER. Do not be fooled by all the social media offers for discount from this site. Delivery has been pushed back time and time again, over 2 months. Delivery was then scheduled and we were emailed 10 times the same confirmation email for the delivery to then not even show up. No communication or contact from anyone, unable to get through to anyone.

10 settembre 2021
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Risposta di AristaLiving

Hi Laura,

Thank you for review and providing your order details.

After looking into this, it appears your order was delivered on your proposed date and you were able to get in touch with our support team and had a response to your e-mail within 3 hours. Whilst we expect our delivery company to stick to the proposed time window, unfortunately sometimes traffic can occur as well as issues at previous stops on the route. I can see your delivery slot was 11am - 2pm and they turned up at 2:28pm. So I'd like to apologise on behalf of Arista Living and GP Logistics for the late delivery.

I hope despite the late delivery, you love your new bed.

Thank you,
The Arista Living Team

Valutata 5 stelle su 5

Great customer service

I received great customer service from Arista Living. When I placed the order, there website was very easy to use and straight forward. I received communication from them every week until my order was dispatched. My bed got dispatched early (yay) and was delivered in days! Very good experience and I definitely recommend.

10 settembre 2021
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Risposta di AristaLiving

Hi Hollie,

Thank you so much for your review.

We're so glad to hear you love your new bed and found the ordering process user-friendly.

Thanks again!
The Arista Living Team

Valutata 4 stelle su 5

Would order again!

Ordered our bed to be delivered about a month later. Unfortunately delivery got pushed back about 2/3 times due to Covid/Brexit related shipping issues. This was communicated through email and if I emailed them to query where our order was they responded next day. Anyway, it arrived about a month late but this wasn't an issue for us as we weren't in a desperate rush for the bed. It was delivered on time on the day of delivery, and was pretty easy to put together. The finished product is amazing we absolutely love our new bedframe and would purchase from this company again. Can't get the same quality bed for that cheap (used a 50% off code) from any other retailer, so as long as you are prepared to wait a little while I would definitely order from here!

3 settembre 2021
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Risposta di AristaLiving

Hi Vicky,

Thanks for your review!

We're really glad to hear you love your new bed and apologise for the delay with your order.

Thanks again,
Arista Living

Valutata 5 stelle su 5

I LOOVE my new arista mattress

I LOOVE my new arista mattress!

I was in need of a mattress for my new house, and this fitted the bill.
Amazingly packaged in a thin box, perfect for our narrow staircase!
Unpacking was a spectacle in itself too! It re-inflates which was pretty cool to watch.
This is my first memory foam style mattress, so I wasn't used to it straight away, but after a week I fell in love!
I definitely wouldn't go back to a "normal" mattress again!
Love it!

24 agosto 2021
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Risposta di AristaLiving

Hi IB,

Thank you so much for your review.

We're really glad to hear you love your new mattress and enjoyed unboxing it!

Thanks again
The Arista Living Team

Valutata 5 stelle su 5

order the bed through website received …

order the bed through website received in very good condition, courier company been contacted us every step from the day they received until we received our beddeffo recommend arista if you want shinny bed at good price:-)

22 agosto 2021
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Risposta di AristaLiving

Hi J Lewis,

Thanks for your review

Glad to hear of your positive experience with both us and our courier.

Kind regards,
The Arista Living Team

Valutata 5 stelle su 5

K ELL

We have had to wait for our bed for 4 months but I must say it was worth the wait! My experience with Arista Living has been really amazing. They kept me up to date with my delivery throughout. The delivery company- GP Logistic Services were also very helpful. Their team who delivered our bed, took it to our room of choice and were very polite and professional. I will definitely recommend Arista Living and GPL.

20 agosto 2021
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Risposta di AristaLiving

Hi K Ell,

Thank you for your review.

Very pleased to hear about your experience with both us and our courier service.

Kind regards,
The Arista Living Team

Valutata 5 stelle su 5

Sim B

I was really pleased with my customised bed from Arista Living! Kept me up to date every step of the way. One of the services they provided with their courier partner- GPL taking my bed to room of choice. Arista's customer service was very helpful.

20 agosto 2021
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Risposta di AristaLiving

Hi Sim B,

So glad to hear of your positive experience with both Arista Living and GPL.

Thanks for your review!
The Arista Living Team

Valutata 4 stelle su 5

Luxurious looking bed at a great price

Absolutely love my bed from Arista and would highly recommend them. Give them a go, you won't be disappointed!

19 agosto 2021
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Risposta di AristaLiving

Hi,

Thanks so much for recommending us. So glad you love your new bed.

Thank you!
The Arista Living Team

Valutata 1 stelle su 5

Absolutely terrible company

Absolutely terrible company. Don’t buy any goods from them if you are not in the UK. I live in Ireland and their website states they deliver here. On reading this I ordered our bed in December 2020. I changed the delivery date due to our house not being ready yet. Delivery was supposed to be 28/06/2021. No bed arrived even though I had received an email from their courier company to say it was ready for dispatch. After numerous attempts, finally got a response via email from customer service. They stated that the bed wasn’t collected by their courier as they were in the process of changing courier companies to a better one and would be in contact once they had sorted this out. Still no bed today nearly 2 months later!! I have sent numerous emails and follow up requests which are being ignored. No point in calling the number on their website as there is no actual person to speak to. We have no bed and no idea when or if it will ever arrive! I was offered a 10% refund for the delays to date but this has still not been received after being processed a couple of weeks ago. Don’t waste your time buying anything from this company, save yourself the headache and buy elsewhere!

16 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Will deffo use again

Very happy with my ottoman bed. Soo much storage space. Will definitely recommend to others

10 agosto 2021
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Risposta di AristaLiving

Hi Helen,

Thanks for your review,

We're so glad to hear that you love your new bed!

The ottoman storage option is a great choice and we're so glad you're happy with yours and the storage space it provides you.

Kind regards.

Arista Living

Valutata 2 stelle su 5

I'm really disappointed

I'm really disappointed. We received our bed frame after a delay due to shipping. And I accept that. But the mattress appears to be missing. Nobody picks up the phone at the couriers or replies to emails. I ordered the mattress and frame together in May! I also can't speak to anyone at Arista. You can't take my money and not provide the goods or even an actual number to speak to someone.

My mattress has now been delivered with a lot of chasing. I love my bed frame and mattress. It was just the customer service that was the issue.

6 agosto 2021
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Risposta di AristaLiving

Hi Kirsty,

Thank you your review and for confirming your order details,

I've had a look into this for you and it seems the courier company added your order to their system as two separate orders by accident, which is why they came at separate times so I do apologise on their behalf for this, these should have come together to minimise the need for 2 separate delivery dates.

When you mention that you couldn't speak to anyone and had to do a lot of chasing, I'm not sure if you were trying to contact us or GPL but I can see when you contacted our support team you were responded to very quickly on our side and we chased the courier and got this resolved for you. You e-mailed us on 05/08 and we responded within 2 hours to let you know we would chase this on your behalf and contact the courier. On 06/08 we e-mailed again to let you know you have a new delivery slot for 07/08. From what I can see we were polite, we responded quickly and we came back to you with a resolution when you contacted our team so we are really sorry to hear that you didn't think our service was up to scratch on this occasion. Please note if you made any contact with GPL, I wouldn't be able to see this as they're not a part of our company.

We're so glad you love your bed frame and mattress despite the mix up with delivering them together. I really hope they were worth the extra wait!

Kind regards,
Arista Living

Valutata 5 stelle su 5

amazing bed! Ordering again

We ordered our it bed well over a year now and absolutely love it! We ordered it just before our baby was due and it came right on time and was so easy to put together. I was heavily pregnant and managed it! We’re now looking to buy our second bed for our spare room we are that impressed 🙌🏼

5 agosto 2021
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Risposta di AristaLiving

Hi Georgia,

Thank you so much for your review! We're really glad to hear you love your bed and will be ordering again soon.

Kind regards,

The Arista Living Team

Valutata 4 stelle su 5

Beautiful bed for the price

Very nearly cancelled after reading reviews on here regarding the delivery but our bed came as promised so I’m glad we went ahead with it. Would have been 5 stars but bed was delayed by a week which was a little annoying but not their fault and they did keep me updated and apologised as well as getting back to me quickly when I contacted them. Assembly was fairly easy for 2 people and took roughly the same amount of time they said it would take.

The bed itself is gorgeous we definitely weren’t expecting it to be as nice as it is with the discount we got but it is beautiful and has transformed our room. It’s sturdy and the fabric is really good quality were really pleased with it

4 agosto 2021
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Risposta di AristaLiving

Hi Michelle,

Thank you for your review

We're so glad to hear you love your bed! Thank you for taking the time to leave feedback on the product you received.

We apologise again for the short delay on your order. Going forward, we will be introducing longer lead times on our beds to add in extra time to combat any unexpected delays down to shipping or port congestion, this way our customers will either get their orders early or on time in the future.

Thanks again for your review. Kind regards,

The Arista Living Team

Valutata 1 stelle su 5

Ordered 18/5, still not here

Ordered my bed on 18/5/21. They asked me to select a delivery day, so I chose 2/6. I receive an email every couple of days, which is annoying in itself, pushing the date back. Eventually it got to 30/7 and I accepted this date and remained patient. This date came and I received an email to say it would be dispatched on 6/8. Then seconds later I receive an email to say it is stuck at the port and the shipment has not arrived so they’ve pushed it back again to 16/8. I’m 27 weeks pregnant and have been sleeping on a mattress on the floor since the start of June. I’m suffering with sciatica and constantly up throughout the night, which is becoming increasingly difficult with my huge belly. When I’ve emailed to chase this Emily has said she would try and bring the date forward and then I never heard from her again. When I emailed again to chase, the response I got was get a refund. I’ve now waited 3 months and I’m afraid if I cancel and order with another company they may take 6 weeks to make me a bed. So it’s a catch 22 do I wait for this awful company to probably get my bed when the baby moves out for uni or do I just bite the bullet and cancel. Really bad company

4 agosto 2021
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Risposta di AristaLiving

Hi Nikita,

Thank you for your review.

Regarding the delays, we are sorry to hear you have been affected by this. Over the past year or so, shipping has been unusually affected with delays due to both Covid-19 and Brexit which has created a worldwide shipping crisis, that has unfortunately affected some of our orders. There is also a lot of port issues that have been heavily publicised. This is due to a shortage of drivers and congestion at the ports that in turn delays our shipments further. This is unfortunately out of our hands, however we are continually improving our communication with customers and logistics partners to improve service company wide. To avoid these delays happening in the future, we will be applying a longer lead time to factor in time for any shipping or port delays that we cannot control.

We have sold over 25,000 beds so we would like to reassure you that your experience is not typical for our company. We are so sorry that this has been your experience and we hope to make the correct changes to our service in the future.

Kind regards,

The Arista Living Team

Valutata 1 stelle su 5

Absolutely awful company

Absolutely awful company, I ordered my bed at the beginning of March and it was due to be delivered the beginning of June and I have received nothing but excuses from them to the point where I don't think I will ever receive my order so I have cancelled. My advise to anyone would be absolutely do not order from here as you will probably never receive your order. I am so shocked at the appalling service I have received.

3 agosto 2021
Non scritta su invito
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Risposta di AristaLiving

Hi Natasha,

Thank you for your review. I'm really sorry to hear that you've cancelled your order and that we didn't meet your expectations.

Regarding the delays, we are sorry to hear you have been affected by this. Over the past year or so, shipping has been unusually affected with delays due to both Covid-19 and Brexit which has created a worldwide shipping crisis, that has unfortunately affected some of our orders. There is also a lot of port issues that have been heavily publicised. This is due to a shortage of drivers and congestion at the ports that in turn delays our shipments further. This is unfortunately out of our hands, however we are continually improving our communication with customers and logistics partners to improve service company wide. To avoid these delays happening in the future, we will be applying a longer lead time to factor in time for any shipping or port delays that we cannot control.

We have sold over 25,000 beds so we would like to reassure you that your experience is not typical for our company. We are so sorry that this has been your experience and we hope to make the correct changes to our service in the future.

Kind regards,

The Arista Living Team

Valutata 1 stelle su 5

Never buy from here -constant excuses…

Never buy from here -constant excuses and changes regarding delivery -they change the excuses monthly - and then lose track. Been waiting five months and still no sign of bed and mattress -also can never call anyone just use insta site. When you ask them to call they never do -go elsewhere if you want a product and service without losing money ! They very conveniently gave me part of a refund as compensation when delivery was delayed - however when it was delayed a second time and then again a third time - only gave me the balance -so no compensation at all. Totally awful company and no customer service -I will continue to warn all customers as much as possible and ensure they do not do business with these awful people.

3 agosto 2021
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Risposta di AristaLiving

Hi Helen,

Thank you for your review.

I can see you ordered in April for delivery in May, so I do apologise for the delay. Your order is due to arrive with us next week however I can see you have now cancelled and been refunded. Regarding the compensation, our records show you agreed to a 10% partial refund as a gesture of goodwill for keeping your order after it being delayed, so after cancelling we have refunded the remainder. Therefore you received a full refund within 24 hours of cancellation. Sorry for any confusion this has caused.

Parts of your order were affected by shipping and port delays which have been happening worldwide, unfortunately these delays are outside of our control and all we can do is try to keep our customers updated on the situation. Going forward, we will be introducing longer lead times to factor in time for any unexpected delays so that the small number of customers affected in the future will receive their order either on time, or early if they wish to.

We have sold over 25,000 beds so we would like to reassure you that your experience is not typical for our company. We are so sorry that this has been your experience and we hope to make the correct changes to our service in the future.

Kind regards,

The Arista Living Team

Valutata 1 stelle su 5

I ordered back in February and then was…

I ordered back in February and then was told my mattress was stuck in Suez… then I was told I would be prioritised on the next delivery in June. I should have had my mattress finally delivered today (31 July) and have just had a call to say the mattress delivery has had technical issues. Stop making excuses - if you can’t fulfil tell me! Please don’t use this company- their customer service is dreadful. I just hope the bed is worth it when we finally get our item.

31 luglio 2021
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Risposta di AristaLiving

Hi Ann,

Thank you for your review.

It's very unfortunate that some of our mattresses were affected by the Suez Canal situation and we really do apologise that we couldn't get your mattress to you sooner. In regards to the courier company failing to deliver due to technical issues - this has been passed onto them and they have attempted to contact you and left you a voicemail on your mobile phone to admit their fault and also also offer you some compensation to apologise for the inconvenience they have caused you. GPL will attempt to contact you again this week to arrange this for you.

Kind regards,

The Arista Living Team

Valutata 1 stelle su 5

Absolute fraud of a company

Absolute fraud of a company!
The order seemed like it was going well until it come to delivery. Everyone is blaming the courier services without realising that Arista and the courier have the same address, therefore very much linked. I waited in on 5/6 different occasions as I was told my delivery would take place, it did not happen every time. Today my goods finally arrived but with zero warning. Customer service are impossible to get hold of and are just rude when you do. DO NOT ORDER FROM THIS COMPANY!

28 luglio 2021
Non scritta su invito
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Risposta di AristaLiving

Hi Jessica,

Thank you for your review and also providing your order details when requested.

We're really sorry you had a bad experience with our courier service, we expect a better level of service from them and are sad to see that your order wasn't handled the way we expect it to be. We have since been in touch with GPL and they should have now called you to apologise, and will soon be offering you some compensation to say sorry for the inconvenience they have caused you.

I'm not sure if you were trying to contact our customer service or the couriers, but you can contact us support@aristaliving.zendesk.com or by sending us a message on Instagram or Facebook.

Kind regards,

The Arista Living Team

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