Ann Taylor Recensioni 145

Very disappointed with Ann Taylor's attention to detail and customer service. My unit no was not included on an order that was placed by a store associate. My receipt has the unit but someone dropped the ball and didn't include it on the UPS label!!!! So chances of getting the merchandise is slim as I live in a large complex. And UPS would not allow me to add it, nor did the customer service dept. (both text and via email). Verrrrrrry unhelpful. Now I've to deal with reversing the charges.
Get your act together Ann Taylor. You've a lot of competition out there - which will me my choice and not you.
A very unhappy customer.

I bought a black skirt online and was very satisfied with the quick shipping and nice style skirt.

What a horrible customer service model. I have multiple orders and I need to return a few items from each order. ALL the items fit in one bag, yet they want to charge a 8.95 for a return label from EACH return!!! That's insane. I'll be taking my dollars elsewhere. If three small items fit in ONE bag, why do I need to buy 3 8.95 shipping labels??

Sent back an item that didn’t fit in a timely and in original package. Have proof that they received it and no response grime them. Ha d to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven’t given even responded to my return and still have my money. Something very fish! Don’t order from them.

It is very clear Ann Taylor does not want or respect the loyalty of customers for over 30 years.
I receive my statement in the mail not online. After receiving an email my payment was late, I went online and made a debit card payment and made a call that I had not received a statement. I was charged a 30.00 fee plus interest. At this point I still did not know my balance. My Cincinnati AT store closed so I ordered online the exact size I already had in my closet, and it was way off in fitting, so I had to pay shipping charges to return it.
The clothes are not the quality or sizing you could always depend on.
Due to the frustration trying to reach a representative on the phone I cancelled my account then when I finally reached a representative, she said she could not credit my account the late fees.
Hopefully, another vendor will read these reviews and open a store to replace Ann Taylor.

Ann Taylor is my go-to clothing brand when it comes to professional clothing. Their clothes are luxurious in design and helps me look extremely professional. Prices can be a bit sticky, but you get what you pay for. I usually purchase a few pieces of high quality clothes from Ann Taylor and stick to them for work.

Their design is also very versatile. I can mix some of their clothes with a casual shirts / pants and I have a really cool outfit for hanging out.

Ann Taylor customer service has gone downhill. They are selective to who can shop online and their customer service depending on who you receive will tell you a different story on the policy. I can't help but think this is due to the new ownership that occurred in the last couple of years as I have been a customer for twenty years and this is the first I am experiencing such horrible service and lack of customer regard.

I am sadden for what it has become of Ann Taylor. I’m a professional woman and have been shopping for years in the stores. I recently made a purchase online and use their credit card (Comenity Bank). My $134 bill was due January 28, 2023. I paid the $134 although I was returning one item because it came ripped. My bank send the check because it was through bill pay and it show the comenity Bank received the money on January 20, 2023. I also send the blouse that was ripped with the label they send me for an exchange. On February I received a $211 bill which included the money I had paid, the shirt they send me as a replacement, the shirt I originally bought and returned, a late fee, and interest. After numerous attempts to reach someone, They said they never received the money or the shirt and I had to proof to them my bank paid and I shipped the shirt. I collected all the information and submitted the inside Marion as instructed on line. I called again weeks later and I was told they never got it. they directed me to send a letter with the copy of the receipt by mail to a PO Box. I did that and also send letters to the customer relations at 4979 Executive Parkway, Westerville, OH and executive offices that I found in the internet. The letters were returned because there was not a valid address or a forwarding address. I finally was able to speak to a representative (who appeared to be at a different country) who told me that they had received the payment in February 20, 2023. This is one month and 10 days after I made the payment through my bank. She said I still had late fees and interest. I had to advised her I was getting the state attorney’s office involved because I had proof the payment was made on time. She responded by saying they “will forgive” the late fee once, but the next time I will carry the penalties. I could not believe they never acknowledged they had the money and the shirt I returned. I closed the account for my financial safety. Please be aware this company is not reliable and looking at the other reviews they have no problem taking your money or getting you in trouble with the credit bureau. This company should not be allowed to do business in the U.S.

It is abundantly clear that Ann Taylor does not want the business of repeat and loyal customers. I attempted to make a purchase on 12/24 with my AT card online. Got a message to correct my zip code. The order did not go through and $163 is now a pending charge on my card that has STILL NOT cleared. I've been told several times that it will take 24-48 hours to clear and here we are almost a week later and it's still not cleared. I've been told I just have to wait. In the meantime I keep getting email promotions with limited items available. But I cannot buy anything with my AT card until this balance is cleared. There is no interest in any of the customer service agents to help me get this resolved. I've grown up with Ann Taylor. I bought my clothes for my first job with Ann Taylor. I loved the brand and quality of clothes. I've spent thousands of dollars in cash through the years with Ann Taylor. Before any online shopping even existed. My recent experiences with Ann Taylor have completely changed how I view the brand. What a huge disappointment.

I am hoping to update my review more positively but right now am extremely upset with Ann Taylor.
I attempted to order online as I always have, but this time using an e-giftcard given to me by my son for my birthday.
Upon checkout, I got a message the funds were no longer available. WHAT? This was my first time using this ecard. So I attempted the online "Chat" which took me forever - and was told the funds would now be released and I would receive an email confirmation. That never came. I then called the customer service line and spoke with a representative, who told me the very same thing. Again, no email ever came and I cannot access this ecard and place my order. The online sale has now expired, and honestly I'm pretty dissatisfied overall with this vendor. They are supposed to be a high quality retail store, and their customer service should be better. Right now I am awaiting a reply to my email but am not at all hopeful I will receive one. perhaps Ann Taylor will lose me as a long time, loyal customer!

I paid my AT card off they charged me $3.31 interest after I had paid card off. They are charging me late fees for the $3.31 and now show on my credit report that I am delinquent $63.00. They are thieves trying to charge you after I paid account off. They received all the money that I owed them. They need to remove this from my credit report!!! SMH!!!!

I went into the Ann Taylor Loft, in Acton MA expecting an attitude with the service because I had a return.. I was shocked to be greeted very nicely, then I went to the desk and Alissa right away said hello and how can I help you.. She saw that I had a return and it was a little complicated because my daughter bought the clothes on line and I was returning them and reordering them in a different size.. She was so patient with me and so friendly, and actually some of the other sales people walk to the desk and I said, do you to work with me, we all laughed.. It was the best experience I have ever had in this store.. Allissa was super helpful and had a smile on her face the whole time..You must have new staff and I will definitely shop there agin..HORRAY FOR ALISSA

Ordered on line and need to pay for returns. It is very inconvenience. I need to pay for shipping for stuff delivered and pay again for stuff not as expected. Will not order on line any more and it is hard to find store. I think I will say bye to Ann Taylor.

Ann Taylor is a lovely place to shop. Every time I go there and find new designs and styles according to the season. I would highly recommend it.

I ordered multiple full suits for an upcoming conference. I ordered about 3 weeks ahead of time. I understand there are processing and shipping delays. Everything was in stock when I ordered it. I start receiving shipments separately over a week later. I am thrilled to found pants/skirt suit! (No complaints about quality) However, the blazer is cancelled and is now completely out of stock. A few days later it is back in stock. I order it again. I also paid for expediated shipping hoping to get it tailored. I never received a shipped email so I called a couple of days later and the customer service said it is out of stock. That is it. So essentially, do not trust that these items will arrive to you if you need it for an upcoming event.

I visited the outlet store on my birthday with my discount voucher in hand. I was not greeted at the door like most stores. (No other customers in the store) I looked around for 30 minutes, still no greeting, no inquiry if I needed help. I found 5 items that I wanted to try on. I waited approximately 5 minutes to see if I needed to be directed to the fitting rooms. There was another woman trying on outfits and she came out into the store to get praise from the employees. I found out that she was an employee herself. (bringing the employee count up to 3) I waited at the checkout counter for approximately 3 minutes before another employee came to ring me up. She was cold and not friendly. She questioned my birthday coupon and then dismissed it as it was already in the computer. I found all three employees to be very unprofessional and lacking in customer service skills. This USED TO BE my favorite store. Sadly.

Ann Taylor’s quality of clothing varies based on where it was produced. Upon looking at the tag on my clothing ;I’ve noticed if the garment was made in Indonesia it doesn’t have loose buttons or hanging threads. I can’t say the same for garments produced in the Philippines. I mainly purchase my business suits from Ann’s and I would highly recommend they reconsider their packaging and provide garment bags for suits. The packaging is horrible and cheap; especially considering I am paying $200 for a suit jacket.

I would not even give it one star with the kind of service I received today. And of course the quality is down the dumps

I bought a new sweater from here a few months ago.. shipping was fast but quality wasn't the best... I already noticed some stiching coming out - they don't make them like they used to!

I would give zero stars if possible. I have been a loyal customer and Ann Taylor card holder for over 10 years. They were my go to for work clothes. Their selection & quality were consistent and customer service was great. Ordered 3 dresses online to pick up at local store, which showed they were in stock. When I called store to verify order was received & items ready, they had no record of it, but my AT credit card has been charged twice for the order. Spent 2 hours on the phone with Customer service and cardholder services and all I am told is that the temporary authorization SHOULD be released in 3 days….it has been 8 days. No merchandise and $600.00 hold on my card….THE WORST customer service.