I started with a complete 8 camera system 5 years ago. Cameras work fine. NVR'S 5 SERIES KEPT FAILING, not made anymore. So I tried the 4 series from 2018 can you say they are OLD, MORE CRAP. In t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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My experience with Amcrest has been extremely frustrating and disappointing. The camera system itself is unreliable — setup is a hassle and basic features like notifications don’t work properly... Leggi di più
Horrible wait time for tech support. Horrible connectivity. Horrible instructions in booklets. Tech support might as well speak in their native language since accents are so thick. The cameras ar... Leggi di più
Doorbell model AD110 worked for 4 days, then stopped. Now the smarthome app and account is not working either. I can't even log-in, let alone use the door-bell cam. I don't know if it's the app... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Amcrest Technologies - Security & Tracking Systems
Informazioni di contatto
Stati Uniti
- www.amcrest.com
1,5
Pessimo
116 recensioni
Non risultano inviti alla recensione recenti
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Non ha risposto alle recensioni negative ricevute
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Le persone hanno visualizzato anche
Exactitude de la commande
Nous avons acheté des camera du site amcrest.ca et nous n’avons pas reçu l’intégralité de notre commande. Amcrest a reconnu avoir fait l’erreur mais nous demande de payer le retour de l’intégralité de la commande (100$) ou de racheter la pièce manquante (100$).
15 giugno 2018
Non scritta su invito
Risposta di Amcrest
Alex,
My name is Jaquille W, with the Support Escalations Team in Houston, TX. I'm sorry to hear that you had this problem with missing equipment. We would like to make sure that you are satisfied with your entire order and have the best experience possible. So that I can work with you one-on-one about this issue, please send an email to trustpilot@amcrest.com .
I look forward to hearing from you soon!
I love the features and when i had a…
I love the features and when i had a problem, Austin gave the perfect advice and had me up and running in no time!
14 giugno 2018
Non scritta su invito
I spoke to Wendy Hart with their…
I spoke to Wendy Hart with their technical support and she was very helpful and resolved my issue quickly!
13 giugno 2018
Non scritta su invito
Stewart Lawrence very nice guy easy to…
Stewart Lawrence very nice guy easy to work with 960h DVR
13 giugno 2018
Non scritta su invito
Jared has for the second time in two…
Jared has for the second time in two weeks taken care of all my probs with little effort and great speed. He is a true asset to your company. I love my cameras,
13 giugno 2018
Non scritta su invito
Risposta di Amcrest
Good afternoon Tom,
Thanks so much for your positive review! I'll make sure that I let Jared know how super his support is. If you run into problems in the future, remember that we have a YouTube channel that has very helpful videos: https://www.youtube.com/channel/UCPTl5ZUH8sgYB97Te0iIudg
Austin i would like to say that you you did a very good job with me and my family with my Amrest camera
Austin i would like to say that you did a good job on helping me with my home amrest camera and i would like to say thank you for your support
from Ricardo
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12 giugno 2018
Non scritta su invito
Risposta di Amcrest
Ricardo,
It's not a problem at all! Thanks for letting us know that you had a super experience with our Support team. If you need more help, please check out our YouTube channel here: https://www.youtube.com/channel/UCPTl5ZUH8sgYB97Te0iIudg or you can reach out to our Support team at support@amcrest.com .
Austin was incredible in fixing all the…
Austin was incredible in fixing all the problems, honestly I didn't want to like the set up and was pretty worked up, but they fixed the problem fast and efficiently. Great experience.
9 giugno 2018
Non scritta su invito
Received new router from cable company…
Received new router from cable company and had to set up existing cameras with it. A tech named Kyle from Amcrest did an excellent job in accomplishing the above. He not only set up the cameras and NVR but explained the process in a language that I could understand (he did not say things that I would not understand). Great job! Thanks!
8 giugno 2018
Non scritta su invito
Risposta di Amcrest
Hello Robert,
I'm glad to hear that you had such a positive experience with getting your camera's setup with the new router. I'll be excited to share the news of Kyle's awesome support with the rest of our Support team! Remember, if you need any further help, feel free to reach out to us at support@amcrest.com.
Amcrest Support
Houston Escalations Team
Brilliant product and service
I have a tilting camera I bought for about £100 and when I've had set up problems they have a fantastic after sales phone number that helps with any technical enquiry. I think they are brilliant!!!
7 marzo 2018
Non scritta su invito
Risposta di Amcrest
Angela,
It's wonderful to hear that you had such an experience with our after-hours support team. If you have any other questions, please feel free to send your questions to support@amcrest.com.
So far my experience with Amcrest.com …
So far my experience with Amcrest.com is a total shambles. They are not interested in customer service whatsoever. They have taken my money and I have heard nothing back from them, nor have I had any delivery.
30 giugno 2017
Non scritta su invito
Risposta di Amcrest
Tim,
My name is Jaquille W, with the Support Escalations Team in Houston, TX. It sounds like you had a bad experience with Support.I am truly sorry to hear that.I would love to help resolve this and make this issue right if possible. Please email me directly at trustpilot@amcrest.com, and you and I can work together on getting that issue straightened out.
Amcrest Support
Houston Escalations Team
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