Would give zero stars if I could. Terrible customer service. Booked and paid for a vehicle, was delayed in getting to the airport office which was shut by 9:00pm, came back the next morning to b... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Easy booking, pick up and drop off process. The front desk staff talk to you in a friendly mannor and not just as a paying customer. The only waiting was for the shuttle bus having to negociate the tr... Leggi di più
Rental as well as booking process was quick, cheap, intuitive and hassle free. Truck was almost new and in excellent condition. Have rented moving trucks from Alpha Car Hire multiple times and each... Leggi di più
Prompt and fast shuttle service to well located depot. Easy and courteous pick up and drop off. Great, well presented vehicle. Timely and appropriate reminders were sent regarding vehicle return. Exc... Leggi di più
3,8
Molto buono
209 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Clear and simple process
Clear and simple process. Staff were great. Car was very suitable for our needs and a very quick pickup and drop off process. I will use this company again with confidence.
28 marzo 2025
Non scritta su invito
Thanks alpha to customer needs and…
Attention to customer needs and satisfaction
7 aprile 2025
Non scritta su invito
Will only ever use Alpha from now on
Will only ever use Alpha from now on. Super friendly people to deal with. Susan picked us up and dropped us off with a smile and efficient service. Great job all
31 marzo 2025
Non scritta su invito
Alpha provides a great service
Alpha provides a great service , with very helpful,friendly staff. And a great rate .
Both my husband and myself have used Alpha on several occasions and will continue to hire a car from them .
31 marzo 2025
Non scritta su invito
The young lady was so pleasant and…
The young lady was so pleasant and helpful, a wonderful experience.
28 marzo 2025
Non scritta su invito
Excellent rate
Excellent rate. Clean car. Excellent friendly staff interaction. Speedy shuttle bus.
2 aprile 2025
Non scritta su invito
Excellent overall service
Good price, conveniently located near airport, friendly & helpful staff members, great pick up and drop off service.
25 marzo 2025
Non scritta su invito
Quick and easy to book
Quick and easy to book, in truck and driving away with in 5 minutes.
Great friendly service
28 marzo 2025
Non scritta su invito
excellent service
excellent service, the shuttle bus from the airport is quite handy. Quick service.
26 marzo 2025
Non scritta su invito
Smooth
10-12 min shuttle. Otherwise, everything was smooth and easy. Customer service was solid and the car was as expected.
26 marzo 2025
Non scritta su invito
Very happy
A very quick and easy process..friendly staff...easy pick up from the airport.
19 marzo 2025
Non scritta su invito
Car was unclean
Car was unclean, evidenced by the sunglasses left by the person before. The moment we got in the car, there was a low tyre pressure notification. Look out for hidden fees and their toll road charges. A rule of thumb is to look at the price you paid and double it for how much the true cost is.
23 marzo 2025
Non scritta su invito
Great experience
The staff are very friendly and helpful, pick up and drop off was so easy. They explained the policies very thoroughly and had already documented and photographed every tiny scratch on the car which was very helpful and reassuring. The car itself was in great condition and immaculately clean. Excellent value for money!
15 marzo 2025
Non scritta su invito
Definitely will use again
My first experience with this car hire company - the cars are good and staff friendly. The shuttle service got me to the airport on time
17 marzo 2025
Non scritta su invito
$5000 taken without a receipt of repair!!!!
Hello, I have been waiting for an incident report and receipt of repairs for 5 weeks for my insurance claim. Gladys Baula is the claims officer. I haven’t had a reply to any of my emails. I need this ASAP could you please reply!!!
2 febbraio 2025
Non scritta su invito
Risposta di Alphacarhire
Hi Sarah, thank you for taking the time to share your experience with us. We're sorry to hear we didn't meet your expectations and have taken steps to correct this.
Perfect!
The staff are friendly and efficient! The car is great had no problem at all from pick up to drop off the whole experience was easy!! Will definitely use this service again! Thanks guys!!
4 marzo 2025
Non scritta su invito
Risposta di Alphacarhire
Thank you for your kind words Bianca
Great Communication!
Needed to change vehicle drop off location from Brisbane to sydney, only required one phone call to get it changed, excellent communication from the Melbourne office 5 out of 5, great vehicle provided that was clean and modern, good prices for the vehicle, would definitely use alpha again, shuttle buses were easy to use and friendly drivers
5 marzo 2025
Non scritta su invito
Risposta di Alphacarhire
I will pass on your feedback to our Melbourne team Cam. We look forward to having your back.
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