Alan Ward Furniture Recensioni 

502
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... Leggi di più

Valutata 5 stelle su 5

(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... Leggi di più

Valutata 5 stelle su 5

Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... Leggi di più

L'azienda ha risposto

4,8

Eccellente

TrustScore 5 su 5

502 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(502)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Purchase of bedroom furniture

We recently bought new oak bedroom furniture and a new mattress from Alan Wards in Shrewsbury. The store was very easy to deal with, the staff are very knowledgeable and provided all the information needed to make the best decision for us. Alan Wards have plenty of choice and I would highly recommend the store.

8 aprile 2020
Non scritta su invito
Valutata 1 stelle su 5

very disappointed with the quality of…

very disappointed with the quality of the build. In fact I intend on calling the company to have something done about it as it is not acceptable. Only 3 weeks old and the arm rest side of the sofa is wobbling and creaking like mad.

8 aprile 2020
Non scritta su invito
Logo di Alan Ward Furniture

Risposta di Alan Ward Furniture

Hello Deborah,
Thank you for taking the time to review Alan Ward - we really appreciate your feedback. We're very disappointed to read that you are experiencing issues with your new sofa. Please be aware that I have passed your comments on to our customer service manager, they will contact you to discuss and resolve these issues.
Best wishes,
The Alan Ward Team

Valutata 5 stelle su 5

Excellent all-round service.

Staff are always pleasant and helpful, whether on the shop floor on the phone or making deliveries. Furniture is good quality and the system is well organised, keeping us informed as to what happens next.

7 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

I’m really pleased with my recliner…

I’m really pleased with my recliner chair and the colour as well well worth the wait and time as well I’m disabled so getting the right chair took a little time finding The quality and finish as well fits lovely into the space without looking out of place.
Thanks Alun Ward

7 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from start to finish.

Excellent service from start to finish.
In store Mark at the Chester branch was very helpful and not pushy in the least
Nothing was too much trouble for him
It took us 3 visits before deciding on the purchase and we saw Mark each time
Delivery crew were also very good although we weren't expecting it to be delivered because of the pandemic it was delivered within the time slot we were given and the boys were very professional
Would be very happy to deal with the store again in the future and highly recommend them

7 aprile 2020
Non scritta su invito
Valutata 3 stelle su 5

Home delivery and assembly goes wrong!

Shopping experience excellent and deserves 5 stars. However, premium delivery and set up service not recommended. How the bed settee wasn’t damaged in the delivery and set up process was a miracle. We had to leave the room as watching the bed settee being manhandled was a stressful experience. We have changed our minds about purchasing a new bed from your store next year due to this experience.

7 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

Just a great experience from the start…

Just a great experience from the start a great friendly sales team nothing was too much trouble. No pressure selling made sure we were happy with our order to the team who delivered the bed erected it and even took the rubbish away.

5 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from beginning to…

Excellent service from beginning to end!

I must particularly mention Kim who offered the most professional standards of customer care.

We absolutely love our new 3 piece suite - which I am sure will also be much admired by all our family and friends once the Corona Virus Pandemic has passed!

Thank you all.

We will be back.

3 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

Great end to end experience

Helpful staff, a relaxed shopping experience and kept informed at key points in the delivery process. Very happy with both the product and the service.

2 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

"Stressless purchase!"

We were not put under any pressure to purchase during our several visits to the store but were given advice when we requested it. The delivery was within the time that we were originally advised it would be and the delivery men were extremely careful when bringing the furniture into the house. We would definitely recommend Alan Ward Furniture.

2 aprile 2020
Non scritta su invito

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