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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Deny, deny deny. The thought of having this policy was comforting if my dog could’ve made it to the 1 year mark. Even then, not sure if they’d pay out. They twisted the language for another conditi... Leggi di più

Valutata 1 stelle su 5

My 1 year old Havanese dog that we got from a breeder we noticed around her 1 year birthday that she was limping and pulling her right hind leg up. I took her to the vet and they X-rayed her. The diag... Leggi di più

Valutata 1 stelle su 5

Absolutely terrible company, do not use them! There are far better pet insurance companies out there that actually pay on claims versus deny every single one you put in. We were with them for 2 months... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our little puppy has had a few casualties, so I’m really fortunate that I took a policy out. I have been treated like royalty, by this insurance company. I appreciate it!!! (I am a senior citizen... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di assicurazioni per gli animali domestici

Scritti dall'azienda

PetPartners Inc., a licensed agency, administers pet insurance for the AKC Pet Insurance brand underwritten by Independence American Insurance Company. Customizable coverage allows you to create a pet insurance plan to meet your pet's individual needs without going over your budget. 1. Start by choosing from accident and illness coverage or accident only. 2. Further customize your plan by adding coverage for hereditary conditions, exams, final respects and wellness care. 3. Then choose your own deductible, coinsurance and annual limit to complete your unique plan! Get your free quote today - https://www.akcpetinsurance.com/enroll *Policyholders enjoy access to the 24/7 Vet Helpline. Call or chat with licensed veterinary professionals to get your pet health questions answered directly from your phone. Learn more - https://www.akcpetinsurance.com/24-7-vet-helpline *Policyholders can also manage pet health with the TailTrax app! Keep track of your pet's health records, access your pet insurance documents, submit a pet insurance claim, join the pet community in your neighborhood and much more! Learn more - https://www.akcpetinsurance.com/tailtrax


Informazioni di contatto

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TrustScore 2 su 5

1K recensioni

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Tutte le recensioni

(1091)

12 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The insurance company responds quickly…

The insurance company responds quickly to the Vet submissions for my pug. And they immediately confirm the receipt of the claim, by email. The claim result is also very quickly reported by email. Within a few days, the corresponding check arrives! I've had no issues.

11 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Saved Jojo's Life

My one-year-old Golden needed a Major Surgery. Thank God for AKC Pet Insurance, they saved our family over 3K. And it helped us to save Jojo's life.

Thank You!

19 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

A company that cares

I called AKC as I am looking for insurance for my dog. This has been a very tedious process as every insurance company's coverage is different and it is not easy to find the best one that fits your dog/breed's needs. Alison, the AKC representative, walked me through all the details, from limit/ upgrades to plan coverage/exclusions. She is very knowledgeable when I shared some of the concerns or treatments that I may potentially seek coverage for; she patiently provided all the answers I need. Alison genuinely wanted to help and loved what she does. She shared with me that she is very proud of the type of coverage AKC provides. Choosing a company that cares - both customer and pets, are important to me and I am happy to say that Alison helped me finalize my decision to go with AKC!

7 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

#WORTHIT

I always felt like paying for pet insurance was "useless" but now I see the value, and AKC makes the claim process very easy. My dog ate a sock and the diagnosis and treatment was expensive. Tahnksfully submitting a claim was easy and they responded and paid out VERY promptly. I am very grateful!

21 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

My 4.5mo old puppy was diagnosed with…

My 4.5mo old puppy was diagnosed with diabetes and in 3 short weeks thousands of dollars were spent to stabilize her. Enter claims were east and fast. AKC requested vet records and notes within 24 hours and after receiving had processed my claim and reimbursed within 48 hrs. Very satisfied with service.

1 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

My 12 week old puppy had seizers and…

My 12 week old puppy had seizers and was hospitalized. My claim is being held up because a diagnose can not be made. She weighs 3 pounds and had lung issues in the hospital. I have followed every demand they have made and jumped through every hoop but they are still not processing my claim! It is unreasonable and to put my puppy through an MRI to see IF we can get a diagnoses. I was advised not to do an MRI by the neurologist. I get claim rules but sometimes they are not attainable. It has been 2 months.Totally disappointed in AKC!!!!

3 giugno 2023
Non scritta su invito
Logo di AKC Pet Insurance

Risposta di AKC Pet Insurance

Greetings Dawn,

Thank you for taking the time to share your feedback regarding your experience with AKC Pet Insurance. We understand this can be incredibly stressful, and we apologize for any frustration or inconvenience this situation may have caused you.

We want to assure you that we take your concerns seriously and will do everything in our power to address them. Our aim is to provide the best possible service to our customers.

We understand that the claims process can sometimes be complex, requiring specific documentation and diagnoses. At this time the veterinarian is not sure of your puppy's final diagnosis, or if the condition is inherited/congenital. Once we have the final diagnosis we are able determine eligibility.

Policies with strictly accident and illness coverage would be excluded from any inherited or congenital conditions.

Please reach out to our customer service team at (866) 725-2747 if you have any further questions. We value your feedback and appreciate the opportunity to improve our services.

Thank you again for bringing your concerns to our attention. We look forward to speaking with you soon.

Sincerely,
AKC Pet Insurance

Valutata 5 stelle su 5

Allison was amazing!

Allison was amazing in helping me select the best pet insurance plan for my baby. She was patient with my gazillion questions, super friendly, and I felt I was working with a friend vs a "salesperson". Highly recommend Allison if you are exploring pet insurance options!!! Also, this pet insurance seems very comprehensive and well worth it!

26 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service and good coverage

We've had AKC Pet Insurance for three years since we got our dog, Baxter, in 2020. We've not had to use it until this year when we had two fairly expensive incidents (including one emergency room visit and another that required extensive testing for a fever of unknown origin) The claim process was mostly pretty smooth after an initial stumble. They requested medical records from my vet, but somehow that communication didn't reach my vet. I called Customer Service and the rep (so sorry I can't remember her name--she was amazing) said "I'll take care of it and call you back." I was dubious--what customer service rep does that?? Well, she did (take care of it AND call me back) and the claim went through without a problem. Subsequent claims likewise went through without a hitch. I was a little surprised that they did not reimburse for exams, but this is apparently common practice in pet insurance and you have to pay for additional coverage for exams to be covered. I've seen some complaints about what the insurance failed to cover, but if you do some comparison shopping, you'll see that most pet insurance does not cover wellness/preventative care, spay/neuter or exams, unless you pay extra. The basic coverage is really intended for catastrophic illness/accidents or expensive diagnostic procedures. And for us, it worked very well. I would recommend AKC Pet Insurance and give 5 stars to their customer service.

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

We love our AKC Insurance

We love our AKC Insurance. Luckily we made the wise choice to buy insurance for our sweet boy when he was a tiny puppy. He is 6 now and every experience that we've had in filing claims with AKC Insurance has need excellent. Filing a claim with them is incredibly easy and we have always heard back from them within 24 hours. With the escalating costs of veterinary services, I don't know what we would do without it. Thank you

7 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

I love this company and am so thankful…

I love this company and am so thankful I have insurance with them. Have a 18 month old Havanese and did not know when I got him that both of his two little front legs would begin to bend in opposite directions. He has what is called angular bone deformity and his first consultation with medical evaluation was $994.61. The reimbursement was fast. I am grateful I decided to cover him because this was an unexpected deformity. Thank u Pet Partners. Warmly, Diane Morgan

11 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Service

My dog ended up getting a cherry eye & had to go through surgery. AKC helped tremendously with great customer service from my agent Kameron being relentless when the veterinarian hospital we went to was giving us a hard time sending in the necessary paperwork. Overall great service & amazing staff.

22 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Immediately sold my information to spammers

My husband and I started the sign-up process on a Sunday (including entering my email address), but then decided we wanted to do more research before committing. The very next day I started getting spam emails about pet insurance - not just pet-related advertising but actual spam to my personal gmail account. Would never do business with this company now.

7 maggio 2023
Non scritta su invito
Logo di AKC Pet Insurance

Risposta di AKC Pet Insurance

Hi Mary,

We're sorry to hear you are receiving spam emails. Please rest assured that AKC Pet Insurance takes the privacy and security of our customers' information very seriously. We have never, nor will we ever, sell or share your email address.

In order to help us better understand what may have happened, could you kindly share with us some details about your sign-up process? Did you sign up directly on our website? Also, are you currently receiving emails from our company?

Our customer care team is here to assist you with this matter. They are well-equipped and happy to investigate this issue and provide a prompt resolution. Please don't hesitate to reach out to them at your earliest convenience on 866-725-2747.

Thank you for bringing this matter to our attention. We value your trust in our company and hope to address your concerns promptly.

Valutata 5 stelle su 5

Peace of mind

At first I was skeptical about having an insurance for my pet, but I am so glad I Chosed to have one with AKC, specially with a frenchie.
I can only express gratefulness with my experience with akc insurance. Special thanks to Danielle the phone rep that help me through my first claim she was very courteous, professional and made all my frustrations and concerns at ease. My puppy had an expensive and risky procedure and akc made it feel much easier for me. Thank you again. Yes I recommend this insurance 1000%

12 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

I have multiple Dogs and I am very pleased with AKC pet insurance

I have multiple Dogs, Dachshunds insured by AKC one had multiple back surgeries and another was hospitalized. AKC reimbursed me for the back surgeries for one and reimbursed me for the hospitalization for the other. When buying insurance please pay attention to the additional riders; you may need to purchase more than one.

Overall a great experience.

4 marzo 2023
Non scritta su invito

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