Akademikernes A-kasse Recensioni 

After several years as a member, I developed significant anxiety related to communications from this company. When calculation errors occurred on their end, I was required to repay the difference after they adjusted their figures. Conversely, if I submitted incorrect information-sometimes based on their own inaccurate guidance-the response was aggressive and threatening, implying potential loss of benefits if I did not comply promptly. This approach was distressing.

A recent issue involved an incorrect calculation of holiday pay by my previous employer, which I reported to the company. Their response was that they could not intervene because they are not a union, despite previously marketing themselves as "like a union." This contradiction was disappointing. Due to the miscalculation, I received less pay during a holiday month. After correcting my hours a year later, I applied for reimbursement of the difference. Despite submitting all requested documentation and multiple follow-ups, the company ultimately rejected my claim, requesting documents I had already provided. Furthermore, there has been no response for over a month, possibly related to my decision to leave Denmark-a decision influenced in part by their inadequate service, where instead of solutions they were creating problems for their member.

The company’s website redesign has also been problematic, with persistent technical issues and insufficient information. Based on my experience, I would not recommend this company for anyone seeking reliable and professional service.

Gennemfører det planlagte. Holder en god tone. Nogen ligegyldighed ift individuelle problemer

Meget tilfreds med høflighed, venlighed og vejledning og rådgivning medarbejdern gav

Kompetent og imødekommende service

The people who spoke with me were friendly and helpful. They were happy to answer any of my questions and ask me if I need any additional assistance.

AKA er en A-kasse jeg har været medlem af i 40 år. Jeg har været fuldt tilfreds med A-kassens hjælp i denne periode. Tak for det.

I was previously a member of the Swedish Akademikernas A-kassa. After getting a job in Denmark, I switched to AKA.dk and paid 499 DKK/month for over two years.

When I was about to become unemployed, I contacted AKA.dk multiple times to ask how I could receive my benefits while living in Sweden and working in Denmark. Each agent gave different answers or had no information. After two months of trying, I contacted the Swedish Akademikernas A-kassa, following advice from the Swedish unemployment agency. They informed me that since I live in Sweden, I must claim benefits there—but I would need a PDU1 certificate from AKA.dk. They even offered to request it on my behalf. Despite this, AKA.dk didn’t respond for over two months, leaving me without any unemployment benefits when I needed them most.

Out of frustration, I joined DetFagligeHus.dk and cancelled my AKA.dk membership. Within a week, I received the PDU1 certificate and my unemployment benefits were paid retroactively.

My experience with AKA.dk was terrible. Their customer service is nearly impossible to reach, and the agents are often untrained or uninformed. If you're thinking about joining AKA.dk, try contacting their support first—you may want to reconsider.

Medarbejderens engagement i at finde et ordentligt og rigtigt svar, og løftet om at ringe tilbage med svaret. Forfriskende ærligt og imødekommende. Som jeg selv holder af at være og selv holder af at møde. 🙂

Jeg fik en god og tydelig tilbagemelding fra medarbejderen i AKA på mine spørgsmål.
Det kan for mig være en uoverskuelig situation at skulle jonglere mellem kommunens system og så A-kassens system. Her var det vederkvægende at opleve den tydelige og klare kommunikation, som medarbejderen fra AKA gav mig.

Stærk samarbejde med fælles arrangement.

Det var god og kompetent medarbejder jeg talte med.

Meget imødekommende medarbejder og undersøgende samtidig, - udviste interesse for henvendelsen og give svar 😊

Jeg har fået svar på præcis det jeg var interreseret i. Meget venlig behandling

God atmosfære med god oplevelse af den rådgivning de gav på det personlige intromøde, som er obligatorisk ved ledighed

Not good for internationals

They answer e-mails in Danish, forms in danish, wite cannot be translated. horrible.
If you are an international without fluency in the burocracy I would avoid.

Super dygtig og behagelig rådgiver.

En ledig periode og jobsøgning er en følsom tid. Og så bør A kassen gøre det let, overskueligt og (helst) undgå fejl. Det bør ikke være A kassen der skaber stressen, hellere omvendt. Men I har et system der virker skabt af en ledelse - der ikke er ledig og jobsøgende - med syn på effektivitet og lønsomhed fremfor på medarbejdernes og kundernes behov. Jeres telefoner er brudt ned mandag morgen, og man er “nr 53 i køen” igen og igen. Når man kommer igennem telefonen, får man af vide at ens henvendelse skal ske på skrift. Her to dage senere har jeg stadig intet svar modtaget på skrift. Og én afdeling kan ikke stille telefon om til anden afdeling. Eller kigge i sagsakter for et simpelt svar, så “kan jeg blive fyret” får jeg fortalt.
Der modtages brev 31.marts, der der dateret 22.marts, med krav om at et møde er afholdt SENEST 31.marts, ellers risiko for miste dagpenge!?
Sæt kontingentet lidt op. Billigst er sjældent bedst.
Og sæt jer i brugerens sted, det er dem I lever af. Og ikke omvendt.