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Valutata 5 stelle su 5

The two guys were very polite and presentable, they did not stop from the minute they arrived until they had finished loading. Delivery was much the same in reverse all items were placed exactly were... Leggi di più

Valutata 5 stelle su 5

I'll always pay a little extra for quality and reliable service and these guys haven't let me down with the 2 jobs they've done for me so far, another move from London to Manchester, collected white g... Leggi di più

Valutata 5 stelle su 5

AJ Movers moved us from London to Copenhagen. They were extremely professional, helped us with packing delicate items and were very communicative. They arrived at our house on time and at our new pl... Leggi di più

Valutata 5 stelle su 5

I have used AJ Movers on three occasions—once for an international move from Germany to the UK, and twice for moves within the UK. I have always found them reliable and hardworking. In addition to h... Leggi di più

Dettagli dell'azienda

  1. Servizio di trasloco e immagazzinamento

Scritti dall'azienda

Professional house and piano movers !Completed 25000+ moves in 15 years! We done 1000s of moves to Swiss.Germany,Austria,Spain.France,Italy,Ireland. Piano movers,House relocations, Furniture movers.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

266 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(266)

53 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Rogue movers

Found them through Shiply. Avoid at all cost, many items were damaged and they refused to claim insurance to pay. They are taking advantage of the lack of legal regulations in home removals as it would be a nightmare to get police involved.

28 aprile 2022
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Risposta di AJMovers

Please confirm your job sheet number ? We cant find your name on the system.

Valutata 5 stelle su 5

very careful with our stuff

We moved the contents of our one-bed flat from the UK to the Netherlands. The guys who did the pick up and the delivery were extremely careful, quick, professional and gentle, and nothing was damaged at all. The communication from the central office was quick and precise, except for a misunderstanding about the time of pick-up (they postponed it by 5 hours due to a technical problem, but then arrived after just 1 hour). I was also not told in time that they expect the payment to be received in full before they start unloading, so I had to go and find a cash machine last minute. But they were patient and everything was sorted.

25 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Ajmovers made our move so much easier

Ajmovers made our move so much easier. The team was very professional and thoughtful of our needs. They packed everything carefully so not one single item was damaged. I would recommend them to anyone 100%. Thank you all for making our move run smoothly.

29 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Efficient, helpful and quick to respond

It couldn’t have been easier with White Glove Removals. They were quick to respond to my initial enquiry and once I had accepted the quote, Andy kept me updated.
The piano left the UK on Monday and was with us in France on Tuesday. The removal men were extremely careful with the piano.
I would definitely use this company again.

21 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Andy and his team have moved a couple…

Andy and his team have moved a couple of upright pianos for me in the last few months. On both occasions, the service has been quick, efficient and reasonably priced. Really good comms too. Many thanks!!

14 luglio 2022
Non scritta su invito
Valutata 1 stelle su 5

EXTORTIONISTS. Absolutely atrocious NIGHTMARE experience from start to finish. Stay away, choose ANYONE but these guys.

I did my research on moving companies as it was VERY important for me to have a smooth experience moving from the UK to Spain. I have a 1-year-old baby, which makes everything exponentially more complicated, and I was willing to pay extra for a company that would go the extra mile to make things easy. Folks, this is NOT that company. Every step of the way, they messed up, and then they charged US for it.

Here's a timeline of our interactions:
1. I find these guys and hire them to come on 1 July.

2. My moving date shifts one day earlier to 30 June, and I communicate this to the movers via email. They confirm, and I have email record of this.

3. 30 June arrives. No one shows up.

4. No one answers any of the phone numbers I have for them. I find a customer service number in someone's "out-of-office" message (it isn't available ANYWHERE else). Customer service gets in touch with them and I finally hear back that they still think my move is tomorrow, 1 July.

5. I have to change my husband's flight so that he can stay to oversee the move, which costs £175. I ask the company to cover this; they immediately say no. I have to fly alone with my 1-year-old.

6. They send us an invoice for the move. They charge us an extra £500 + VAT for items that they say were not on the inventory -- which is fair enough, although unexpected. They also charge us for a "sofa," which is absurd since we don't own one. They took off this charge when we contested it, but I want to mention it here because it illustrates how absolutely incompetent they are.

6. Fast-forward a few days later to Spain. They want to charge us for having to wait a day until they can transfer the boxes to the new flat -- but they ALREADY charged us for this. I have to show them their own invoice to prove it. Again: incompetent.

7. They say they'll show up between 7-8am. My husband goes there to wait from 6am to be sure. No news from them during this time. At 9am he gets a call from them asking for the address (how do they not know this already?!). They don't show until 10am.

8. They want to park right in front of the flat, but it is illegal to park there. My husband explains this to them, and they call their boss. They then say either they park elsewhere and charge us £700 or they park in front and we have to pay any fines. They try parking in front and immediately all the neighbors start complaining, and then the police show up within 5 minutes and tell them to get out.

9. They hold our stuff hostage until we pay them £700 because they can't park illegally.

10. Some of our stuff broke (a glass frame, a 3D printed statue, our bbq grill cover) or was damaged (a custom-made wooden table, a wooden baby toy). We advise them of the damage while they're here in person, including have them take pictures of it. We also took our own photos. We send photos plus original receipts for the items to them via email since we paid for insurance, and we ask for it to be reimbursed. We're told that just to file an insurance claim costs £350 (?!?!) and that we likely won't be paid back more than 25% of the original cost of the items. They offer to pay us £100 "out-of-pocket" just to be done with it. We accept as at this point we're absolutely disgusted with the entire experience and just want it to be over.

The original bid they made for us and we accepted was £2000. We ended up paying £4776 due to them nickel-and-diming us (plus having to change a flight) because they KNEW we were stuck with them and had to get our stuff back. This is not to mention all our stuff that was irreparably broken and damaged.

THESE GUYS ARE EXTORTIONISTS. DO NOT TRUST THEM. I saw all the positive reviews and thought this looked like a legit company, but I was DEAD WRONG, and you will be too if you end up contracting this crappy excuse for a moving company.

11 luglio 2022
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Risposta di AJMovers

Good Morning,

AjMovers are incredibly sorry that you have been left dissatisfied with the service provided.

Upon review we can see that the move has been marked as complete however we can only apologise that the Transport Provider advised that you would be charged extra.


We do apologise for any inconvenience this matter has caused.

Kind regards,
Andy.

Valutata 5 stelle su 5

They were absolutely excellent

They were absolutely excellent. Competitive in terms of price, great and frequent communication, delivered exactly when they said they would - I would use these guys again without hesitation. Thank you!

7 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended

I had an excellent international service, good price, excellent communication, trouble free. Would definitely recommend and use again.

16 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Part load transport

Andy and his team moved some boxes for me overseas and provided an excellent service! The van arrived on time to collect everything, and kept me informed on where my boxes were while in transit.
Excellent service!
Couldn’t fault them!

13 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service! Highly recommended.

WhiteGloveMovers from Shiply platform delivered my piano across the UK and brought it upstairs too! All done with care.
Excellent communication and peace of mind!
Professional, quick and and reliable service. Highly recommended.
Thank you, Andy!

30 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Satisfied customer

I requested a quote to move a piano from Denmark to Belgium and eventually started working with AJ Movers. Everything went very smooth, communication was great and the piano was very well handled. I recommend them for sure!

26 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

A fantastic service.

A fantastic service.
Polite, professional and punctual.
The team of x2 guys couldn't have been more helpful.
Extremely caring and understanding in all aspects of their service.
I will definitely be using and sharing their services again.

25 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Value based helpful movers

Super helpful team of movers and drivers. Happy to lift, carry, load and unload items.

Booking the move was a breeze; their office staff are extremely responsive on email making the whole experience stress free.

5 aprile 2022
Non scritta su invito

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