Airtel Kenya Recensioni 

For internet connection and data speed it's really pathetic

Horrible internet experience! Poor customer service, they don't take their customers seriously. I wouldn't recommend their services especially the 5g smart connect. They are a total scam. Safaricom anytime.

One of the 3rd class network service in Kenya. Please better to go to safaricom at least you will get calls. I have requested for Port which they have stopped. Please please do not buy air tel in Kenya.

Unlimited hourly bundles have gone AWOL,like I'm about to...Not amused..!

Absolute scam. Airtel Kenya quietly cut the Smarta 300 weekly bundle data by 50% without warning anyone. Yesterday I bought the bundle expecting my usual data, only to find out they changed the structure, removed the daily 1GB caps, and left my balance at 0MB instantly. Zero communication to loyal customers. I am moving my lines to Safaricom and Faiba today. Do not buy their bundles!"You are infact the worst internet provider

Probably this is the worst network to use in terms of data bundles. Next time I will never ever make the mistake am tired and I can't even recommend for any other person to opto for this network

If they was zero star I could be the first one. I do not recommend this portable wifi. I bought only 1 week and today the bundles have finished while I don’t stay in my house until night. Every day it needs to be charged it doesn’t hold battery like other devise. It money wasted. Worst wifi I ever had! I am really dissatisfied from this router😡

All the calls i make, first the phone hangs up immediately after ringing.
Then i have to call the second time. I am really upset and disappointed by this.
I reported the issue to customer care who promised to sort out the issue within a certain timeframe. This didn't happen. Later after many days but less than a month, i received a follow up call from customer care. How she stated my problem was totally different from what i explained before. A promise was made to sort out the issue but no efforts hitherto. Airtel please look into this, please.

I was using Airtel and i buy the sam package to make the data package double but the system wasnot able o provide me double, Rather it only gives onece but i payed for two. I raised the issue to tge suplort team and they asked me what do i want and i responed that i would prefer the refund. But they waited for 10 days till the package expires and told me that they cannot refund me. What a poor and back ward service.

Internet connectivity and packaged are favorable to consumers. Continued improvements towards customer services and sustainability. Network services in remote areas should be addressed. There are certain areas where there is less or no network at all.

The worst network in Africa. An embarrassment to its Indian counter oart

Kenya Airtel network quality is absolutely pathetic. The internet speed is extremely slow, unstable, and unreliable, even in areas where network coverage is supposed to be good. Calls drop frequently, data disconnects without reason, and basic online tasks become frustratingly difficult.
Despite charging for data and services, Airtel fails to deliver consistent performance. Customer support rarely provides real solutions, and network issues seem to be ongoing with no proper improvement.
Overall, Airtel Kenya offers poor value for money. Until there is a serious upgrade in infrastructure and service reliability, it is hard to recommend this network to anyone

Nimenunua credo nikaweka and then naenda kununua data inasema insufficient mind you sina mkopo,,,,na call customer care wanasema ati imetumika na data and am like how? Wanasema sikuwa na data wametumia credit kubrowse and am like jana nilinunua data na Airtel money na wakanipea 25% so bado haijaisha and if wametumia kama data it would last because it was a credit of 50bob so I think that's stealing man . Very disappointed and I loved Airtel but now am rating it -1000

It only works well in CBD only outside CBD it has a weak network reception even calls don’t go through

Worst network when it comes to internet.No value for money! I called customer care but they seemed not to provide customized service! Very disappointed and I will never purchase their internet bundles.

I don't know if anyone writes reveiws here but I really appreciate the Internet speed airtel has been providing lately.Airtel truly deserves to be the leading ISP in Kenya.I have been getting smooth 1.2mbps download speed from a remote area in the country and the network is not even 4G here.The fact that its faster than 4G safaricom serrvice just buggles my mind.I definitely recommend Airtel Kenya to anyone looking for a smooth ISP in Kenya.Thanks Airtel and keep o with the good work.

This is my second time I've lost money through aitel money. The first time I used airtelmoney by choice to pay for transport fee. Transaction messages never appeared so I ended paying twice, called the customer care service for reversal but it was all in vain, today I did the same transaction but this time, it was the only option I had. I called the customer service, I was promised the transaction will be completed, it's been more than 12 hours and there is no hopes at all, after talking to one of them, I've not managed to go through a customer care agent again, I'm wondering how they managed to block my call from speaking to them. Yet they have not send the transaction text and still i can't get through... I felt harassed and frustrated by a taut.... Would this be a kind of fraud?

What is all this nonsense of Airtel sending this message every time since 2023. It is very annoying.

"We noticed that your SIM card is not giving you the best performance. Visit an Airtel shop with your ORIGINAL ID to replace it. Dial *100# to find a shop".

I have been their post paid customer for 20 plus years. They are extremely inefficient and incompetent. I have been disabled from making calls and buying bundles for the past week as my limit is depleted apparently. However my bill shows a credit of Kshs 32. Their customer service is a joke and they aren’t offering any solution. I am just planning to port to Safaricom as Airtel is absolutely useless!

Made a transaction via airtel money to safaricom and ended up going to a wrong number ,I made a call to customer care ASAP and the reversal took three days yet it was an emergency,their services are very poor and I emphasize very very poor I regret ever using airtel and would not recommend my enemy to use airtel ..safaricom the better option