Not long arrived, finally got my room card after hard sell room upgrade. Nice enough room. Ordered a drink at the bar, charged 12.5% "service charge" for the privilege or taking the beer to a table.... Leggi di più
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Paid for one nights stay, one weeks parking. Rooms, adequate and clean. Bar staff, friendly and attentive. Food and drink, nice if a tad overpriced. Reception, rude and incompetent. On our retu... Leggi di più
Not only was the room small the window could not be opened fully enough to disperse the fumes from the recently applied varnish to tables, chair and wardrobe. The reception person, though pleasant,... Leggi di più
Really not what i was expecting. The hotel looks nothing like the website and the convenient shuttle service to heathrow is a) not convienient b)not easy c)not through the hotel. Room was awful, small... Leggi di più
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Nice room/ Hotel, staff could be nicer
The room was paid for online - but reception asked for my creditcard "in case we use anything from the minibar". I don't like anyone having my creditcard details, especially not as an "open transaction". And when I expressed my concern, she answered, with tight lips" that it was the Hotels policy.". when I the next morning asked to get a confirmation that nothing further would be charged to my card, the Hotel couldn't provide it..
With all the creditcard fraud every where, and card providers asking us to be more vigilent, the Hotels could try and accomodate this more.
And a smile and a polite explanation costs nothing!
Excellent
I dont really want to say how good this was as I would like it to be available next time I need to fly out of Manchester!! Hotel was perfect, friendly staff, great location, really comfortable room, good food, hassle free return taxi journeys, and car left for a week with no worries.
Helpful staff, lively atmosphere, quiet room, brilliant breakfast.
The hotel was buzzing when we arrived and I anticipated a less than peaceful night. However, I could not have been more wrong. We had a brilliant nights sleep and a beautiful breakfast next morning and were served at all times by efficient friendly staff. We managed to lock ourselves out of our room but it was no problem for the reception staff to let us in even though they were extremely busy at the time.
Excellent service and everything laid on as promised.
The Coventry Hill was an excellent location for an overnight stop to catch an early morning flight from Birmingham Airport.
Very efficient airport transfer arranged by the hotel reception and on time i9n both directions.
Would certainly use this hotel again in future.
Hotel very good but too far from north terminal
Booked hotel and taxi transfers through holiday extras. TAXIS DID NOT TURN UP TO TAKE US OR PICK US UP EVEN THOUGH PAID IN FULL!!! Hotel was fine but miles away from the terminal we required.
Good structure, with simple guidance without fuss.
These arrangements were well structured, together with easy to understand procedure, directions and guidance.
Made everything simple
All dealings were easy, and helpful, I would use this service again.
Functional overnight hotel
not a very welcoming hotel recption. Screaming uncontrolled children everywhere. Long queues to check in and slow.No apology from receptionist .
Room was comfortable and quiet.
Deal was good value with a weeks carparking at airport. Would use again as an overnight hotel before flying but for no other purpose
Welcoming experience
Staff were efficient, helpful and professional. Room was clean, tidy and very comfortable.
Would recommend to family and friends.
felt ripped off
we booked for a nights stay and carparking through a "secret hotel" feature and when the comformation email came it was for a day later than we booked so when we phoned up to correct this, as we were flying out on this day, we had to pay another £40 so ended up saving nothing. We will in future tell everybody online and who we meet how we felt we were ripped off by your firm and recommend they dont use you.
Very good value for money
I had looked at hotels, and then parking. It worked out so much more expensive to do it this way. I then found the Courtyard by Marriott (really close to Gatwick airport including the parking with yourselves)
Everything ran really smoothly.
Easy access to the airport.
It was so easy to find and we had a good night's sleep. Could have done with a biscuit with our early morning cuppa as had no time for breakfast. Otherwise a perfect stay.
Quality without the costs!
Cannot fault the hotel or the service. The room was excellent, as was the restaurant (special mention must go to the waiter who was superb) and the airport shuttle service. Was initially sceptical, but would definitely use again & recommend.
Good, nice room, gReat location
Room was better than expected. Very easy parking arrangements. Fine for a one night stay before flight
A quality hotel with a table for a bed, I think not !!
When I arrived at the Ibis in Birmingham the room had a table for a bed with a thin duvet. I was disappointed.
Food on planes
please re-instate proper meals on your planes for those willing to pay for them .The food provided was terrible.
The perfect start to our holiday
Great from start of our holiday to our return to UK. Just as it should be . Thanks
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