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Valutata 1 stelle su 5

Worst airline I have ever flown with. Delayed my flight by almost 2 hours resulting in me missing my connecting flight. They did not offer me a rescheduled flight and nor did they refund me. I h... Leggi di più

Valutata 2 stelle su 5

No Inflight entertainment. I have travelled to Africa 14 times from Europe. On long haul flight like this, every airline provided inflight entertainment except air peace. Despite several inquirie... Leggi di più

Valutata 1 stelle su 5

Booking a flight One expects the ticket price to be fixed. I observed that Air Peace advertises a price at the point of selecting a flight to book. If you look quickly enough, once you select your f... Leggi di più

Valutata 1 stelle su 5

As a landlord i was sold on a company that had its own roster of guests and who managed everthing better as ut was more personable. What a mistake to belive the sales pitch. They have hidden charges e... Leggi di più

1,5

Pessimo

TrustScore 1.5 su 5

67 recensioni

5 stelle
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1,5

Tutte le recensioni

(67)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

We had a lovely stay

We had a lovely stay, we liked the place. It is conveniently located and well equipped. The suggestions were fantastic and we greatly appreciated the support in letting us check out later on our departure date.

17 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

Battersea stay

I had the pleasure to stay at their property in Battersea , the house was well taken care of , very clean and tidy.
The check in as the checkout was quick and easy ,
the house features a big kitchen with a lovely little terrace , a big bedroom with a comfy king size bed and on the upper level a very nice sitting room with lots of windows and a big terrace with bbq etc , i really enjoyed my evenings there in front of a big tv with lots of channels.
The neighborhood is very quiet and safe , battersea park just around the corner excellent for a stroll.
Emily is a very nice host i can recomend and i wouldn't hesitate to come over again in the future!
All in all no complaints at all!

17 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

I stayed 4 nights at this newly…

I stayed 4 nights at this newly renovated and stylish 3 bedroom home. I liked its clean modern design with lots of windows and the spacious patio. The interior was expertly decorated and professionally cleaned and maintained. It was a very relaxing environment and I enjoyed my time there. The neighbourhood is cute, but there’s a bit of a walk to public transportation. I had a rental car and easily found street parking. Uber was also quick and readily available. There's a nice neighbourhood pub nearby and a large Sainsbury’s market down the street.

16 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

Perfect stay in London

Perfect stay in London! After a long day in central London with crowds everywhere, it was fantastic to retreat to the tranquil Notting Hill and the beautifully appointed house! Just perfect!

16 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

Very nice home in a pleasant…

Very nice home in a pleasant neighborhood! Easy access to downtown London.

16 gennaio 2020
Non scritta su invito
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Dear Paul,

I am so glad you loved the location!

Best wishes,
Emily and the team

Valutata 5 stelle su 5

A true Super Host in London

First, Emily is a true Super Host. She and her team were prompt to respond, on-time & easy checkin and available quickly to address any issue or concern. The apartment itself is great: clean, spacious and very well appointed. Location is also ideal being 1 minute away from Earls Court station: all points of the city can be easily accessed. Also, there are a number of options for groceries and restaurants nearby (as well as wine stores, pharmacies, etc).

16 gennaio 2020
Non scritta su invito
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Dear LD,

Thank you so much for your kind feedback. I am so glad that you enjoyed in particular both the location and the cleanliness.

It really was a true pleasure to host you in our home, please do let us know when you are back in London.

Best wishes,
Emily and the team

Valutata 1 stelle su 5

Avoid!

My sister-in-law and I, both experienced international travelers, recently journeyed to London for Christmas and secured two flats through the platform, Plum Guide. The first flat worked out as promised with an excellent property manager. The second flat, provided to Plum Guide through Air Peace of Mind (APOM), was very problematic from the inception.

After meeting the representative from APOM at the appointed time, on the afternoon of Christmas Eve, we were quickly left on our own. It soon became evident that the flat was not clean (there was a film on the kitchen table, dust and hair and small toys on the carpet and throughout each room, non-working lights, a crack in the toilet seat, and a malfunctioning television). We quickly texted Emily from APOM about the situation and received a curt reply to enjoy our “smart TV”. After many more texts and phone calls, a man from APOM arrived and tried for several hours to get the TV to function. He was unsuccessful. He also took photos on his phone of the condition of the flat and left.

As the afternoon progressed, and Christmas Eve was upon us, we requested to be moved to another flat. This was not offered to us. I then told Matt, from APOM, that our plans for Christmas Eve afternoon were already ruined, and we could not risk staying in the flat for the evening and then into Christmas Day. Our activities for the evening were also in danger of having to be changed. I told Matt that we would need to leave and try to find a hotel. I explicitly asked him if we would be given a full refund. He agreed to this.

For the next two weeks, I worked diligently with Plum Guide to secure the promised refund. This refund was even more vital, as by getting a hotel at the last minute, we incurred thousands of dollars of unplanned for expenses. APOM changed their position and stated that they had twenty-four hours to correct the situation and a full refund would not be forthcoming. APOM would not offer more than a 50% refund.

It is important to note that all of this took place on Christmas Eve as the city was quickly closing down. We were left on our own to find alternative lodging. This entire experience negatively colored our London trip. Customer service is so important in the hospitality sector. APOM is woefully lacking in this department and seemed to go out of their way to be difficult. The very least that they could have done was to apologize profusely and process the full refund immediately. They did neither. Avoid at all costs.
JM Kane

13 gennaio 2020
Non scritta su invito
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Dear Jessie,

I am very sorry that you feel as if you had a bad experience with APOM. Our greeters are there to show you around the home, show you how to use appliances and answer any questions you may have. Whereby, when this is done and you are happy, they will leave to let you enjoy your stay. In terms of the TV, we sent my colleague straight away to try and get it working for you. Once realising that it was a deeper technical issue, he reported back to the office so that we could get an electrician out as soon as possible.

Apologises for the delay in the property getting cleaned, as it was our peak season our cleaners got delayed on the day of your arrival. We never want our guests to experience an unclean home when first arriving at any of properties. However, as soon as we were aware of this we sent our cleaners back straight away to get the accommodation clean and up to the standard it should have been. All the issues stated above were sorted within 4 hours even though you can allow hosts up to 24 hours to solve the issues at hand.

However, before we had time to solve the issues you had suddenly announced you were going to a hotel. We would have been more than happy to have reallocated you to another one of our homes and allowed us to help you find alternative accommodation rather than encountering the extra costs that you faced, especially on Christmas Eve.

Please do be aware that we did not agree to a full refund because as stated in our policy, we offer a refund of 50% of the nights affected of your stay. We have a numerous amount of 5 star reviews on a number of platforms and I am sorry that your experience fell short of your expectations. We never want our guests to have bad customer service with APOM.

Best wishes,
Emily and the team

Valutata 5 stelle su 5

Good professional company.

Great new (to me) business with a young lively and helpful team who couldn't do enough to help.
Many companies could do with following their example. Well done and thank you!!

8 gennaio 2020
Non scritta su invito
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Dear Mark,
I am so glad that you were happy with our service. Thank you for staying with Air Peace of Mind. Emily & the Team

Valutata 5 stelle su 5

Emily and her team were great to work…

Emily and her team were great to work with. After an initial snafu that was beyond their control they quickly took hold and produced an even better property for our London stay. And again, the team was very responsive to our needs once we arrived. I would not hesitate to recommend Air Peace of Mind and will definitely work with them again soon.

Diane

26 dicembre 2019
Non scritta su invito
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Dear Dini,
Thank you so much for your kind review. You were a wonderful guest, polite and respectful of the house and easy to communicate with. I would have you back any time! Emily & the Team

Valutata 4 stelle su 5

great company to deal with

great company to deal with. Friendly and immediate response to any queries/issues. Will certainly be booking through them again. Nothing was too much trouble.

5 dicembre 2019
Non scritta su invito
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Dear Rachel,
I am so glad you had a great experience with us! We always want to ensure that are guests have the best possible time, whereby it is relaxing and enjoyable. Emily & The Team

Valutata 5 stelle su 5

My stay in London was made all the more…

My stay in London was made all the more pleasant by the quality of my accommodation and with the ease of booking it.

The accommodation was really nice and had everything we needed to make our visit stress free.

We only had one issue which was with the not being able to turn the TV on but they dealt with it within an hour. Thank you Tara!

If I come back to London I will certainly book through them again.

5 dicembre 2019
Non scritta su invito
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Risposta di AAAAAAAAA

Dear Deuan,
I am so glad that we could get the TV up and running for you. Please do get back in contact when you are next in London as it really would be our pleasure to host you again! Emily & the team

Valutata 4 stelle su 5

I had a lovely stay

I had a lovely stay with Air Peace of Mind who were quick to help me with any problems or questions that I had. They were keen to offer assistance every step of the way, from start to finish they made it very easy for me. I would use them again in the future. Thanks again.

4 dicembre 2019
Non scritta su invito
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Dear Ed,
Thank you for you feedback. If any issues do arise, we do love to solve them quickly so that you can enjoy London and not have to worry. You were a great guest to host and easy to communicate with. Emily & the Team

Valutata 1 stelle su 5

Do not use Air Peace of Mind…

Do not use Air Peace of Mind short-term/vacation rentals. They advertise a lower price and then switch it with a higher price after you attempt to book. Very fraudulent practices. Not to be trusted!

25 novembre 2019
Non scritta su invito
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Dear Mike, we are sorry you were not able to secure the property you enquired about. The property is not on instant book which means all enquiries have to be communicated to the owner first. In the process of doing this the owner accepted an enquiry at a higher rate. We communicated this over the phone and via email. We have other options we would have been happy to offer to you as alternatives. We apologise for your disappointment, Emily & the team.

Valutata 1 stelle su 5

Avoid at all costs

We booked an apartment through Emily on airbnb. On arrival there was no one to meet us as had been arranged and when someone did arrive they did not know how to enter the property. When we entered the property was crawling with bed bugs. The 'colleague' agreed these were indeed bed bugs and we could not stay there. Emily is now refusing to refund our money. We will be taking this matter further. Avoid these people at all costs.

21 novembre 2019
Non scritta su invito
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Risposta di AAAAAAAAA

Dear Annabel,
Thank you for your feedback regarding our service, and again our apologies for the issues you faced. We were in constant communication with you on the night of the check in, and refunded you your first night's stay due to the issue with the check in.
Regarding the issue with insects that you reported, we were sent photos of 4 small bugs by our colleague which were identified as grain bugs which are completely harmless, although we do agree that they should not have been present in the property. We took the report very seriously and visited the property first thing in the morning but only found one insect, and subsequent checks have found nothing either. When you told us that you decided not to stay, you were refunded your entire stay as a gesture of good will, even though this contradicted the cancellation policy.
Apologies again for your experience, Emily & the Team.

Valutata 5 stelle su 5

Perfect stay in everyway

I stayed in one of Air Peace of Mind's beautiful properties and was looked after so professionally by Emily and her team from the minute I enquired to the end of my stay- faultless service and the apartment was perfect! I couldn't recommend Air Peace of Mind more...

8 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Always helpful and efficient

I have been letting my flat though APOM for almost 2.5 years. The whole team are always helpful and efficient and they look after the property owner just as well as they look after the rental client.

24 giugno 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent team and service

We came to London for a family holiday at Easter. The house was amazing, great location, fully equipped. The team was really helpful with recommendations. The overall experiece was just great! Would highly recommend booking with them.

26 maggio 2019
Non scritta su invito
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Thank you for being such a wonderful guest, and please do let us know if you are ever back in London as we would be delighted to host you again!
Emily & the team

Valutata 5 stelle su 5

The best of the best

High praise for Air Peace of Mind! What a seamless operation from start to finish - the whole experience was just so easy and stress-free, with any issues resolved as a matter of urgency. I'll most certainly be using their services again. Emily, Matt and their hard-working team work tirelessly to deliver the highest level of service every single time and I couldn't be more impressed. High recommend!

17 maggio 2019
Non scritta su invito

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