Age UK Recensioni 350

1 star is far too many !
Age UK East London handy team
A month ago they were asked to assist in getting a flat ready for an amputee patient to go home but they have consistently messed up and have finally got it right today and the patientcan go home a month late

Poor. I emailed age uk for some advice regarding my father and what rights the elderly have. The reply was embarrassing and of no help whatsoever. A short one sentence reply. They couldn’t care less. Shameful. Don’t waste your time

Another case of too many chiefs and not enough Indians. They abuse their grafting employees and expect volunteers to keep afload what is really a non-viable organisation.

I often shop for preloved clothes in the charity shops along Wallace Parade. A favourite is the Age UK shop which always looks well stocked and inviting. My last visit was made a real success by the effort made by the shop assistant who went out of her way to offer her help in looking for items of the right size and description I had given her. I eventually left the shop very happy with the purchases the shop assistant (Ref. on receipt JoPa) had helped me find.
Thank you.

Thought was doing good entering lottery. Anytime I looked up numbers it said 'Did not recognise email or password'. I had saved them and written down in a bookDecided to stop Direct Debit. Not interested anymore even though both myself and my husband are over 70

I have used Age UK twice for domestic cleaning and three times for gardening help in the last couple of years on an "ad hoc" basis.
As they are a charity, I was surprised to be charged for an initial assessment, however the people I have dealt with have always been polite and reasonably helpful.
The garden helpers were not particularly ' green fingered ', were quite restricted in what they would do, and did not ' over exert ' themselves, but they helped a bit.
The domestic cleaners were both friendly and helpful but had limitations on what they would do.
On my most recent request for an 'ad hoc' domestic cleaning session, it was made clear to me that the £27 p.h. that I would be charged was for " light cleaning " only, and would not include what they class as "deep -cleaning" jobs such as cleaning skirting boards or getting into kitchen alcoves.

£27 p.h.for a domestic cleaner is probably not an unreasonable rate for a 'commercial profit making private company' , who I assume would not impose these restrictions, but it seems a bit excessive for a charity, who I assume are receiving other forms of support due to their status as a charity.

DANGEROUS - DO NOT CONTACT THEM!
They repeatedly recklessly disregarded clinical safety warnings and requests for 'reasonable adjustments' under disability discrimination law (Equality Act) and twice caused a life threatening medical crisis. Do NOT let any vulnerable person contact them EVER! Their staff are so very, very bad, they may kill you or yourj loved one - literally.

Lincoln Tritton Road store, generally all staff are extremely helpful, greet you on entry help you with queries, but today met a manager that had a face like thunder, either didn't want to be there or was having a really bad day, not one to knock a charity shop generally but if you hate your job so much maybe public facing isnt for you

My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self to help vulnerable people would refuse an elderly gentleman help when he most need it

I visited the Todmorden branch today. Bought a few things. When I paid for them the woman serving me asked if I wanted my change? I replied yes, she said "it's okay" as if I were doing something wrong. Just because you are a charity shop doesn't mean you can actually ask to keep people's change. I'm very insulted being asked this in front of other people too. I will now avoid this charity shop.

So sorry to have to say this, but my experience as been a bureaucracy night mare and they used to be so caring. Perhaps they will start listening soon.

This is specifically about the lottery they do for fundraising, I have had no other contact.

I joined for a year, had a small win and recently when I asked to cancel my subscription, it was straightforward and all done by me sending an email, a refreshing change compared to other charities who intentionally make it hard to unsubscribe.

I'm extremely satisfied with Rockpilėl service; everything was resolved promptly, and my payment was reimbursed.

Currently 1 hr 8 minutes on hold &still waiting to speak with someone about Silverline (early afternoon on a normal Thursday).
Can't get on with anything else.
Incredibly stressful.
Either run a helpline properly or don't have one.

*Edited to add in reply to Age UK - thanks for your prompt response - my call was an enquiry for myself. I eventually got through after 1 hour 15 minutes. Your staff member was very sympathetic, but the call highlighted one reason at least for such unacceptable wait time - she did not have the option of texting or emailing me links to or phone numbers of the info that I needed - had to wait for clearance from a manager who was on another line… in the end, not wanting to hold up other callers, I heaved myself off the sofa (spinal issues) & went to look for a pen & paper!

Went to Kendal Warehouse yesterday (Friday 6th February) to make donations and show a picture of an electric single bed and furniture on my phone. Went to the delivery door at the rear, as I have donated before. Met by a very rude lady who would not let me stand inside, despite the heavy rain. I explained I had a picture to show her, but she flatly refused to let me in, telling me I had to go around the building to the front desk. There was a chap stood behind her, who when I went to the front desk, informed me they could not take the items I had brought as the electrician was sick ( the rude lady was going to take them off me) as far as the bed and furniture was concerned, they weren’t really selling them. I believe this was payback after the altercation at the donation point. I left immediately and will not be donating or purchasing from Age UK ever again. I was as polite as I possibly could be and felt totally aggrieved at the attitude shown. Do not tell me to contact South Lakeland Age UK as you have with a previous reviewer. The bridges have been well and truly burnt. I was also a gift aider so there is only one loser here.

What are they for ???
No help ...just ring another number .
Nice warm office for them to sit and chat in but when people need direction and advice they are caught wanting ☹️

Age UK charity shop Werrington - I have been popping in here for years, and donating goods. It used to be reasonably priced - prices you'd expect to pay for worn and used items, like £3 for a top, maybe £5 for a dress. Recently however I have noticed the prices are EXTORTIONATE! I've seen used and over washed /grubby cheap brands priced at the same they are new from the shop! The bric a brac is often reduced, as it has been overpriced in the first place, and the reduced price is even too much. Today I overheard the assistant pricing a small vase at £19.99 by Googling photos of it. When I had a look at it, it was made in China, not a good brand, not antique and not even attractive!
These are second hand items. The beauty of charity shops used to be picking up a bargain, or affordable clothing for people on low incomes - now it seems it's just a money making racket. No wonder the shop is packed with stuff, not customers.
Please review management pricing.

They don’t accept American Express for donations. How stupid

Rang Age UK to find out about hiring a cleaner for my elderly and poorly father.
Not living close to him, I didn't know where to go to find someone trustworthy.
They said they would have to come to his house to do an assessment and just this alone would cost £31.
What a total rip-off.
Greedy people and I wouldn't call this very charitable.

Good morning Kylie,

I understand your position, but there are a few facts you've misunderstood. I was never asked to remove contact details, and neither was the volunteer, Gail. She simply sent me a short email saying she couldn't speak to me anymore because she'd been "sacked." I then received a phone call where I was shouted at for doing nothing wrong.

Bear in mind, Gail repeatedly tried to contact you about changing the time and date of her calls to me, and grew frustrated because it took you too long to pass the message on or there was no one available to help. She sent me a birthday card weeks before my birthday, which I didn't receive until a month later. At no point was I asked to stop emailing or reading her emails, and when I offered to scrub out her email, I was told it was too late.

You know my history: I've been a client for a while, with no complaints, speaking to one volunteer briefly and another for 18 months before Gail. I also participated in group calls where some barely spoke.

I fully understand vulnerability—I'm elderly, isolated, and housebound. But I’m far from naive. I ran a successful business for many years as a therapist, treating clients with the highest respect, courtesy, and confidentiality.

The key point is: it’s wrong to penalize me because of what Gail did. I didn’t break any rules. You banned her for breaking the rules, but I’m the one being punished simply for being the person she called.

After being banned, Gail contacted me and asked if we could still speak, saying she enjoyed our chats. I said yes. But she became unreliable, sometimes not calling for weeks or asking me to sit by the phone all day, unsure when she'd call. I told her it wasn’t working.

Referring me to Silverline is not helpful. I’m a successful businesswoman and professional and do not need generic advice. I’m also not in financial need or struggling with forms—I own multiple websites and have extensive experience. Years ago, I helped run a charity that had volunteers taking calls.

Age Concern was my lifeline to the outside world. You gave me that, I treated it with respect, then you took it away, leaving me with nothing to replace it. That service made my life more bearable, especially while I’m on multiple medications and awaiting surgery.

I don’t enjoy being firm or heavy-handed, but after trying to reason with you and being ignored, it’s necessary. You have until the end of the month to resolve this fairly. I’m being punished for someone else’s actions, and that’s wrong. You’ve removed a crucial service that I rely on, while others, who perhaps need it less, continue to receive help.

This is a case of:

Collateral damage – harmed as a side effect of someone else’s actions.

Guilt by association – punished for being connected to someone who broke the rules.

Unjustly grouped – treated as a rule-breaker even though I didn’t break any rules.

I’ve had a clean record for nearly two years and have been penalized unfairly for Gail’s mistakes.

The agencies I contacted are on my side and are ready to assist. I will publish my experience on my therapy site, Facebook, Reddit, and others, to warn others about how unfairly people can be treated. People who are isolated and vulnerable—as I am—deserve to know that such services can be taken away without fair cause, and that could have serious consequences for them.
You see your duty to clients and volunteers. As a therapist, I see my duty, too. If you stand by your decision to ban me for something I didn’t do, I’ll continue with my course of action. Simply stop contacting me, and in a month, the truth will be out there. I have dedicated all of my adult life to helping people and I will not be able to rest if I believe you are treating others this unfairly too.

I’m not doing this out of malice. I’m doing it because it’s the right thing to do, and I’m giving you a chance to correct your mista