Advanced MP3 Players Recensioni 

136
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TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I purchased a brand spanking new cd player as im expanding my cd collection, for the price I thought it might be too good to be true but it has proven true 😄 I bought it from the clearance section wi... Leggi di più

Valutata 5 stelle su 5

Ordered a FiiO BTA30 Pro at 10pm Saturday and unlike other customers I knew it wouldn't be processed till Monday morning. Processed Monday, received on Tuesday, very fast delivery, working great, che... Leggi di più

Valutata 1 stelle su 5

Unbelievably bad experience- I buy things online on a regular basis. This is the first time that I have been declared to be a security risk without any explanation given. Poorest customer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always perfect...!! Go to place for my audio DACs, DAPs, IEMs etc... Always answer emails swiftly and with great and accurate detail. Competitive prices usually with an offer for spring o... Leggi di più

Dettagli dell'azienda

  1. Negozio di impianti Hi-fi

Scritti dall'azienda

AMP3 offers the latest range of Digital Music Players, Earphones/Headphones and all kinds of accessories :) Free UK shipping on most items and Price beat policy if you find an item better priced in any other UK based store.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

136 recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(136)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Service

I have been dealing with this company over several years and have been delighted with the service they provide.
Orders are fulfilled promptly and email queries are replied to without any delay.
They have also repaired or replaced items under guarantee without quibbling as some companies like to do. Not only that, they return the items swiftly.

17 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from AMP3!

Excellent service from AMP3! Ordered a Digital Audio Player using a discount code. No problems checking out, made a good saving compared to Amazon by going direct, and for a small additional cost, got next day delivery; less than 24 hours from order to delivery! Fantastic service.

28 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Product developed a fault... NO RESPONSE

Product developed a fault so I submitted a support ticket.

Received a reply they can arrange a return to take a look at it but suggested it was not a manufacturing defect anyway (USB C socket has receeded into the case), I then requested they indeed arranged a return so they can see for themselves the fault and service accordingly. Very easy to dismiss something without seeing it.

Then radio silence for many months.

Raised support tickets, sent multiple emails, not a courteous single reply.

Obviously no problem selling new products going by the reviews but buyer beware if anything goes wrong with your purchase.

What makes it worse is my nippa purchased it with their own money they earned and saved through their paper round. This thing is their life, they love their music.

Will never purchase from again, now got to to through small claims court it seems.

Very Disappointed.

22 febbraio 2021
Non scritta su invito
Logo di Advanced MP3 Players

Risposta di Advanced MP3 Players

Thank you for raising this issue with us.

We have now managed to discuss this issue with you directly and confirmed that the lack of response on our part was due to a technical issue where we could not see your incoming messages. We are sincerely sorry about this.

Furthermore, we did manage to get your item back and confirmed that it was indeed warranty. A replacement item has been issued and delivered to you.

Once again, please accept our apologies for the delays you experienced getting this issue resolved. We hope you enjoy your replacement model.

Valutata 5 stelle su 5

Excellent company

Excellent company, transaction was quick and easy as it should be.

Items were delivered quickly as well, pleasure to deal with and buy from. Would do in the future for sure.

16 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Quality service - happy customer here.

This is the kind of online shopping experience you hope to get from most online retailers but sadly don't. Superb service, fast order processing and dispatch, earphones arrived quickly and currently enjoying them! No issues whatsoever. Thank you chaps.

25 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Update on my April 2020 review

Last April I reviewed my purchase two weeks before of a pair of Dunu DK-4001 IEM from Advanced MP3 Players. I gave them full marks for that transaction. Unfortunately, within a couple of months the earphones developed a fault and in June 2020 I had to contact the shop to discuss further steps. A sales representative named Chris kindly offered to either replace the set or have it repaired. I chose replacement and within about a month I had a brand new pair shipped to my address. The IEMs are now working fine (I've tested them repeatedly both indoors and outdoors).

Communication with Advanced MP3 Players over the return and replacement of the faulty set was smooth. They explained clearly what steps were expected from me, how the process would run and roughly when I was expected to have the replacement (which had to take a bit of time, as they had ben out of stock on this particular item, due to the Covid-19 situation). I had a couple of emails from Chris updating me on the progress of my return ticket. The new set was dispatched to me via courier.

I've read a few negative reviews in here about how Advanced MP3 Players have handled other cases of customer contact and returns. I am happy to say, I have absolutely no complain for myself about my case (the faulty set was hardly their fault). Once again they get full marks from me for communication, helpfulness and clarity.

17 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

First class service

Bought a Cowon Plenue D recently and a minor problem with it was sorted quickly and efficiently by the staff and I was delighted with my purchase. Big thanks especially to Linda from Support!

Definitely would purchase again from Advanced MP3 Players 🙂

12 marzo 2020
Non scritta su invito
Valutata 4 stelle su 5

Speedy service

Speedy service! Ordered my DX160 Sunday evening and it arrived at my address in France on Thursday. A follow up order was placed for a ibasso 4.4 to 2.5 adapter which also arrived in four working days. Excellent! Both items (one was an “open box”) in perfect condition. I’m very happy with my purchases.

16 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Usb Sony mp3 player is fantastic u…

Usb Sony mp3 player is fantastic u charge it on ur computer or charger .u can down load music and transfer music into ur mp3 .it saves us money trust me .usb Sony mp3 player is so easy to use .no wire. Is amazing. I recommend to purchase a usb mp3 player is so much better

28 gennaio 2020
Non scritta su invito
Valutata 1 stelle su 5

Slow delivery

They promise 2-4 days delivery. Took 3 days to send an email reporting that the item was moved from the shelf to the desk and then another email to report that it moved to another desk. It took all together 6 days to arrive.
From other reviews I've learnt that they take time to check if you're not a risky business. I've learnt a lesson, If people speak in a nice accent it doesn't mean they are nice at everything.

Advanced MP3 replied that I've received normal service, if it's so then all customers get their goods in 5 days instead of 2-4. I often get inferior treatment because of my name.
It took Royal Mail less than 48 hours to deliver the parcel from Scotland to the Midlands via London, it took you 4 days to take it 2 miles to the post office.
I've never spoken to their salesperson, I meant that the Scottish accent is pretty.
The reviews mentioned that the controls has problems. I found that the control is very unstable and very stupid. The sound is hi definition but flat and boring. My desktop has hi definition and the same music sounds lively. I don't know yet what the reason is.

20 dicembre 2019
Non scritta su invito
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Risposta di Advanced MP3 Players

Hi,

Allow me to explain what happened with your order.

Firstly, you placed the order at 10:38pm, when our office was closed. So we didn't see the order until we opened the next morning, when it was processed within an hour of our office opening.

As you have mentioned that you have read about our company before, I am sure you also seen that we use a fulfilment centre to pick and ship a lot of our stock on our behalf, including your order. This did take a couple of days before we were notified that the item had shipped, and you were notified accordingly. At this point, we are still within our estimated 2 - 4 working day delivery time.

The item shipped via Royal Mail and arrived one day late. I'd argue that at this time of the year it is understandable if Royal Mail suffer minor delays with shipping estimates.

I do still regret that your item arrived late, and I apologise for any inconvenience caused. I hope that you are satisfied with the item itself now you have it.

P.S. Your comment regarding the "nice accent" that our salesperson has is inappropriate and had no effect on the expediency of your order.

Valutata 5 stelle su 5

Great customer service!

I have just purchased an amplifier module for my Fiio Q5s from this website. Great customer service, delivery time shorter than expected. I would definitely recommend this company.

17 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Great choice and great support

Great choice of the best devices on the market. I purchased many items, all great! I just had a little problem with a device but the support is great and they helped me very fast.
Thank you Linda for great support! I very recommend this website.

31 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

great products, outstanding service.

I have made several purchases with advanced mp3 players now and I have nothing but praise for them. Even when there has been a bump in the process of delivering my item, the team there went so far beyond the call of duty to sort things out. Chris in the sales team and everybody i have ever dealt with at advancedmp3players have been friendly, helpful and full of knowledge about their products and processes. Their product range is outstanding for anybody who is serious about the way they listen to their music. i cannot say enough good things about this company.

6 agosto 2019
Non scritta su invito

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