Action Fraud Recensioni 

My van has been stolen by fraud method. I've had all the evidence, photos, numbers, text messages dates, records. They did nothing so it means you can legally steal someone's car and avoid liability. Just great !

Would rate this service MINUS many stars if possible, since absolutely useless.
Have many times attempted to report serious fraudulent matters to no avail, costing me hundreds of thousands pounds.
The agents are unfit for purpose. They simply cannot understand the concept of the fraud being committed or obfuscate the issue. We, the public require officers trained and expert in this area
in both the police and on this service

This service is a waste of public money and time.

What a twisted way of sweeping real crimes under the carpet. Let's say you get money stolen by some business, meaning they didn't provide the goods or service promised. You call 101 (The lazy Police sitting behind desks, as if they weren't lazy enough already). They refer you to Action Fraud (mostly Asians in call centres around country who all know the score). They spend an hour with you on the phone filling in a form you can do online. They press enter, it goes to National Fraud Intelligence Bureau (NFIB), who may as well be a server or a person sitting next to them. After a few mins someone...something, sends a response 19a that there was not sufficient evidence and closes the case. I went through this process twice and with 2nd rejection, no lie, I felt like taking things into my own hands and doing some harm to the person who put me in this mess. Anyone who had lost 10 thousand pounds probably would. Essentially this outfit is pretty much doing the opposite of solving a crime. It would be creating extra crimes. Basically, unless enough people call in about the same scammer nothing happens.
This is not even a thinly veiled system. This month Action fraud changed its name to Report fraud. I wonder why!?

What a joke I thought this was to help people that have been scammed they just say case closed 19a lack of information when I have all the information that's needed video of the scammers saying how they are going to scam me and their real names and address lost £15000 M Turlin #basingstoke #caroilscam

What a dreadful inefectual load of nonsense.
Dont bwaste your time reporting anything nto these bafoons! They just send you a message after all of the form filling saying they cannot follow it up.
This is the state of our policing I'm afraid. We all know it but are powerless to do anything. All people in charge of this sham of a system should be fired!
You dont even bother to read this 1 star feedback you absolute feilures. The new system coming out is "Report Fraud" same sh1t different toilet.

Below is the standard response on here by AF but the system they refer to does not work. Show me a positive review where just 1 person has had a successful outcome to their report of a fraud using this rubbish site.

Reply from Action Fraud

10 Feb 2025
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.

When any report of fraud is made the information is placed on the NFIB’s intelligence system. Due to the volume of frauds reported, they are assessed through a technical system initially which scores the viability of investigation for each. This assessment considers a number of factors including any linked reports and the suspect information provided, those that meet a required threshold will then be analysed by a crime reviewer.

There are certain preliminary enquiries that need to be conducted to ensure the report is passed to the correct police force to investigate and that they have enough information to consider an investigation. Action Fraud and the National Fraud Intelligence Bureau do not investigate crime but do record and assess reports made by members of the public to determine if these are suitable to be sent to a particular police force to decide upon an investigation method.

While I appreciate that this answer might not be satisfactory, Action Fraud continues to work to improve the service provided to victims of fraud and cybercrime. Unfortunately, Action Fraud cannot guarantee or prompt a police investigation, but if you have any further information related to your report that you would like to add, please update the web reporting tool using your NFRC and password via the website

Thank you for your feedback.

Tried to report a possible Fraudulent company, spent possibly 30 mins typing out details etc., the site timed out! Can you report a Police site for being fraudulent and not fit for purpose?

Firstly its no longer Action Fraud but the name has changed to the much more catchy 'Report Fraud'. I reported my fraud with Action Fraud on 29th November despite having all the evidence to support a prosecution i.e. offender details, bank account, address , exhibits and all the communications in an item dishonestly sold to us for a tidy sum. They responded a few days later to inform me they were doing nothing about it citing insufficient lines of enquiry???? WALOB! Disgusted at this I contacted them today for a copy of my report to find that the item was on the old Action Fraud System and the new system couldn't access it. I contacted them by phone and requested a copy of it emailed to me. They've even failed to send a copy of the report. Considering this is a Government sanctioned platform to deal with Fraud and Scams its nothing more than useless and just acts as skip to throw in your instances of fraud. If I could give minus stars I would!

Due to all of the extremely scathing/adverse feedback offered to date regarding Action Fraud, it looks like they are trying to rebrand their name as Report Fraud, but still use the same telephone number and staff to run it My advice would be to apply caution, if you are expecting to receive proactive assistance.

This is based on the ability of contact I had could get from Action Fraud, although they have a helpful enquiry chat service, their online reporting process is too complex for a simple phone number report in my experience. Also when I called them their phone options did not accept/recognise speech and after pressing 1 to hear options it repeated the first message. The next day I tried again and it constantly hung up.

Reporting suspicious phone number by text to 7726 doesn’t work.
When I called Action Fraud, they weren’t aware. Only commented might be system update.
Action Fraud is not fit for purpose.
Reporting is difficult.
Their website needs to be redesigned.

What the point in this service. Absolutely useless. Takes your details so they can say they are helping people when all they are doing is keeping up appearance.

Contacted ActionFraud on 03001232040 as recommended by AXA after reporting van insurance fraudulently taken out using my name and address in order to report and get a crime number.

Apart from taking my name and date of birth didn’t ask for any other detail and suggested I got a free credit score app or a more comprehensive 2 year for £30 paid app to see whether other efforts had been made using my details.

Realise in the overall scheme of things to them this is relatively trivial and unimportant and came away the distinct impression that they weren’t in the slightest bit interested.

They didn’t give a crime number, apparently dont di that any more.

Waste of a phone call and my times

Failed to complete report as they never phoned me back .Very disappointed

I posted a 4 star review about Action Fraud a few weeks back. The rating was more to do with their website and report systems for ATTEMPTED fraud ie scam phone calls, texts and emails.

I also posted a bit about reporting actual fraud where money has been lost and where the non-help from the call centre staff is causing even more problems for victims of fraud. This is a serious ongoing problem that must be addressed. I made a couple of suggestions.

I am aware there was a mega problem with reporting fraud crime a few years ago when the professional call centre operations were outsourced but I thought that had been sorted. Obviously not!

Worst customer service I’ve ever experienced talked to me like a child over lower case letters and wasn’t bothered at all about the crime

Let me begin by offering a warm and calming reassurance that everything is absolutely fine, perfectly legal, beautifully sound and utterly problem-free — all thanks to a lovely little letter from Action Fraud UK, signed by the ever-mysterious “Nameless Office Manager,” Mr Joe Doe. Nothing says confidence like someone who signs their job title instead of a name.

I’m not petty; I’m simply factual — even though, by all rights, I should be petty. But luckily for me, Action Fraud UK has made sure I don’t need to be. Their masterful logic, their razor-sharp critical thinking, and their undeniable ability to tell me that white is actually black, and that fraud is definitely not fraud, have truly warmed my heart and strengthened my institutional trust.

So, let me share what I’ve learned, since apparently fraud now officially means no fraud at all. According to Action Fraud UK, a company, corporation, or even your neighbour’s cousin can put any unsolicited third-party data onto your account — replacing your personal, private, legally validated information months after the contract was signed — and this is completely allowed. No consent needed. No notification required. No fraud recorded. It’s simply “not a fraud,” because Action Fraud UK says so. And that alone makes it true.

Next chapter: when fraud magically becomes not fraud.

Apparently, anyone can alter your contract, falsify details, adjust data, and quietly siphon money from you for five years straight — and this is still not fraud. It’s all good, bro. Fraud is not fraud. Unauthorised overcharging is not fraud either. Long-term financial harm? Not fraud. Who knew.

Feeling reassured yet? I certainly am. My mistake for being confused for a second.

Imagine I walk into my neighbour’s bank, tax office or utility provider, hand over some random stranger’s data, mumble something or nothing at all, and walk out. Then the clerk, out of pure creative enthusiasm, decides to put that data onto my neighbour’s account. No permission. No logic. No legality. But according to Action Fraud UK: totally fine. Not fraud. Happy days.

Of course, I’m not suggesting that any respectable company would wait five months after a fully signed contract before inserting unrelated third-party information into a validated agreement — that would be shocking. Outrageous. Impossible. Right? But if they did, that would still be labelled “not a fraud.” Because everyone is just trying to keep accounts “safe.” Naturally.

Who cares except the victim? Certainly not the company, not the corporate body, not the regulator, not the government. And definitely not Action Fraud UK.

Because here’s the ultimate lesson: refusing to record a fraudulent act means — magically — that it legally isn’t fraud. And if Action Fraud UK doesn’t record it, then it must be allowed. So the five years of siphoned payments? Legal. The falsified data? Legal. The unauthorised changes? Legal. The damage to someone’s life? Legal. Why? Because “no fraud recorded.”

Wonderful.

Just one small detail: the money was taken quietly, continuously, in small cumulative amounts, over a period of five years. All documented. All provable. All ignored. But still — “no fraud.” A beautiful new legal category created by a regulator: Fraud-That-Is-Not-Fraud.

I salute this achievement. Truly. Even if the cheese wasn’t very good.

So, before the next potato-potato office-manager-associate template reply comes in, blaming the weather, a cloud, Mercury in retrograde or a stiff breeze, here is the reference number for your convenience: NFRC251107764XXX. No need to record it of course, because fraud equals no fraud equals no problem. Perfect system.

And now, dear reader, close your eyes. Imagine this isn’t about a neighbour. Imagine it’s about YOU — your air, your water, your shelter, your food, your children’s stability — quietly drained over years, stamped officially as “No Fraud Recorded.”

Cheers, Action Fraud UK.
Your logic helps a lot.

(Any solicitor capable of handling this case with actual legal merit is welcome to contact me: legalrepresentation01xgmailcom — win-win basis applies.)

Utterly useless reported several scam phone calls from gamma telecom holdings Ltd which were becoming frequent and persistent no action taken by them and the scam calls continue avoid its a complete waste of time

Pathetic - I was refunded but they wont investigate despite me having name & address.

My business card was cloned and used in Screwfix. My bank refunded the money, but Police will NOT investigate this despite having name / address of fraudsters.

this is why cyber crime is growing, police dont do anything. Useless country, going to potts!

Absolute rubbish service genuine fraud and deception case I have provided evidence yet they wrote back saying they can’t do anything. Don’t know why they have this Action fraud nonsense should close this and have a proper investigation department for fraud and deception.

Reported a clear case of fraud, but they sent a message back saying not enough evidence to proceed with a good chance of success.
I have concrete evidence but they do not allow it to be presented, cannot upload it on website, and they hide their address for posting.
They said they do not want see the evidence and the matter is closed.
Their office is a disgrace and not fit for purpose.
If anyone there cares to respond, the ref is NFRC25090764841