Abbey New Homes Recensioni 

Chestnut Grove- Sittingbourne



A big thank you to both Amy and Marina in the Sales office. They were helpful dealing with all the complications leading to a successful completion. Both of them are exceptionally approachable and friendly. Definitely a credit to Abbey New Homes.



The hand over and initial snagging were very efficiently carried out by Ben, the Site Manager. Ben has been a great help and the assistance he has provided in making sure any issues that I had with my property, were remedied promptly. All the snags raised were completed to a great standard by the assistant site manager Nick, who is always happy to help with anything needed.



Thank you again to everyone who has helped me with my Journey purchasing an Abbey New Home.

Chestnut Grove

Marina and Amy @ Abbey homes have been absolutely amazing helped in every situation with regards to purchasing went above and beyond. The site managers are brilliant they attend to every need, along with the tradesman.

We moved into our home at Royal Gardens Wixams and couldn’t be happier with our choice.
From Jacob at the sales office who we met on the very first day and who almost single handedly convinced us to buy the Pembroke with a long email, to Karen who was on top of things and gave us updates.

Most especially very big thanks to Teresa from the Compass elevation team, estate agent for Abbey, who became like a mother to us through the whole process literally holding our hands from reservation with her in November 2024, to completion day and getting our keys from her on the 28th of March 2025… she would always welcome us with a smile each time we visited the site, give us updates, help us chase pending issues, she would allow us wander round the showroom almost weekly so we could visualize our future home, and she encouraged us when a few delays arose and we thought we wouldn’t beat the stamp duty deadline.

Thanks to Lauren and Bruno who helped with progressing the sale and ironing out the issues we had with our carport and liaising with solicitors on both sides.
The entire team worked very hard to ensure they got us in before the stamp duty deadline as they promised… and for that we are very grateful
So far since Moving in, it’s been lovely living in the house.
Mick from site was great with home demo. He is very knowledgeable about his work, and has given us lots of useful home-care advice as FIrst time buyers, and he has also been very quick in getting our few snags sorted.

The house feels very well built to excellent standards and we have had no major issues so far.

Overall our process to becoming home owners was a bit anxiety-ridden but we are grateful for both the Abbey homes and Compass Elevation teams that worked with us and eventually got us there.
We love our Pembroke and new Royal Gardens Wixams community!

The houses we saw at Poppyfields were of top spec but the experience that made it really worthwhile and memorable was the attention, patience and diligence that we were treated with by Site Sales Negotiator, Florence Beasley. We were on the verge of taking a decision on buying the house she recommended after understanding our requirements but we found a house that met our requirements closer to our current home.

We moved into our new Witham home at the Wellington Gardens development this week and couldn't be happier. We love our new home and Zoe at the development has been fantastic. We viewed the show home and our future new home a few times, bringing the kids, parents and in laws and it was never too much trouble. Good communication throughout and it has genuinely been a really smooth process. We have met the assistant site manager and a few more of the team and everyone has been very friendly and welcoming to the new development. We have our 7 day follow up coming up and we have found so little fault with the property, the build quality has been exceptional. Was a pleasure buying from Abbey and big thanks to Zoe for making it such an easy, well informed process. Would highly recommend to family and friends.

Moved into my new Abbey home yesterday. Build quality appears very good. Zoe and Heather are excellent ambassadors for this company. Nothing was too much trouble and they went above and beyond especially Heather who made certain l beat the stamp duty change by relentlessly chasing up the property chain, without her the sale and purchase process would still be going on. Cannot recommend Abbey homes enough.

Really pleased with our new home.

Thanks to Zoe in sales for her help and Andy onsite for the introduction. Many thanks to all the builders who have done a great job.
Only problem was waiting hours to get into house on completion date because HO not confirming purchase, no excuse for this.

I recently purchased a new build property through Abbey New Homes, and I couldn't be more pleased with the entire process. From start to finish, Barbara and Nev provided regular updates, ensuring I was always in the loop. I really appreciated the opportunity to visit the site whenever I wanted; it made the journey feel more personal and exciting.

Move-in day was faultless, thanks to the exceptional communication from the team. There was even a bow on the front door, which was a thoughtful touch. As this was my first solo property purchase, the support and helpfulness of the New Abbey Homes team made the experience much easier and enjoyable. I highly recommend them to anyone looking for a new home!

Since buying a new build property from Abbey Home we have had endless problems which are still unresolved. Once again we have drains blocking from the downstairs toilet. The drain has been dug up and relayed but they are still blocking on a regular basis
You call what Abbey home call their customer care, more like customer we don’t care department as you simply do not get help.
I would definitely not recommend Abbey home as we have been having problems for over three years , and now being ignored .

We are so pleased with the exceptional service we have received. We would like to thank one person in particular. This is for you Angela Anderson. You have a been a star, can’t thank you enough for being so helpful in sorting out a couple of issues we have had. Emails were replied to almost immediately and the issues were also addressed very quickly, and every step of the way emails were sent updating us on the progress. Well done Angela and well done Abbey!!!!

It was an absolutely disgraceful experience. I would not buy a home from Abbey Homes. Poor management, poor quality of materials, always cutting corners and awful customer care. Please avoid!

Has been a smooth experience starting my journey to a new home. Henry part of the site team was warm friendly patient. I have felt well informed and very grateful to Abbey Homes in my new home

Don’t use Abbey Homes. Poor quality of materials, squeaky floorings, staircases not level, sloppy garden, guttering not connected to drainage system, trying to get away with things all the time and cutting corners. Customer care very poor.

I recently purchased a new home at Havilland Park with Abbey New Homes and the experience has been fantastic! I have been looked after every step of the way. The team have gone above and beyond from start to finish, ensuring I am happy and settled in my new home, which has been greatly appreciated.
I would like to give a particular mention to Gill, the sales executive, who was extremely helpful dealing with everything leading up to the successful completion, and to Dean, the site manager, for a seamless handover and very efficiently sorting any snagging requirements and being on hand to assist - nothing has been too much trouble.
I would highly recommend Abbey New Homes!

Chestnut Grove

I recently purchased my second home with Abbey New Homes, and the experience has been awesome. Right from the start when I consulted with Marina, James and Amy, I've had lots of support and everyone has been so helpful, guiding me through every step of the house buying process and ensuring everything went according to plan with the completion date not long to go

Absolutely appalling customer service, still waiting for issues to be resolved we moved in 6 years ago and still have unresolved issues. Constantly told someone will contact you and then never hear a thing.

I recently purchased my first home with Abbey New Homes, and the experience has been fantastic! Curtis and Michelle have been helpful, guiding me through every step of the process and ensuring everything went smoothly.

We bought a two bedroom flat in August and have been very pleased with the people who have gone above and beyond to sort out the snags which always surface in a new build.
Special thanks to Barbara in sales and Neville and Ian in site management

Love my new home in Artemis Gardens, plot 42, Sholden. Kate and Zoe made the process very easy after a rather stressful failed house purchase- always accommodating. Site agents Pat and Nick responded to my queries and issues without hesitation. Couldn’t have asked for an easier process. Thank you.

I purchased Plot 111 on 31st July 2024 after a particularly stressful legal process. Both Heather and Shirley in Sales were extremely helpful dealing with all the complications leading to a succesful completion.
The hand over process and initial snagging were very efficiently carried out by Simon, the Assistant Site Manager.
I can't praise Simon enough for all the help and assistance he has provided in making sure that I am happy in my new Home. He is always contactable by phone or message and acts on any queries promptly.
Overall, the fit and finish of this Abbey New Home is excellent and I hope to enjoy many years living here.