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Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Blocked again when winning and apparently there is not a supervisor or a manager in charge to speak to to lodge a formal complaint against this Company according to Jonathan - do you believe there is... Leggi di più

Valutata 1 stelle su 5

Day 10 of my account being frozen. Still no emails or contact from 32Red Had to resort to contacting the FDJ United CEO Stephanie Pallez who owns 32Red as this is beyond ridiculous. Fu... Leggi di più

Valutata 5 stelle su 5

Wasn't the best site at first thats why I stopped playing I didn't win much but decided to give it another chance and I'm so glad I did over the month had really decent wins hitting bonus after bonus.... Leggi di più

Valutata 5 stelle su 5

Best experience being for a long time best companion and help center from the all team of 32 Red and never get bores ,also sometimes new to explorer and enjoyed and to have a peaceful time . Wher... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Casinò o centro scommesse online
  2. Casinò
  3. Rivenditore di scommesse sportive online

Scritti dall'azienda

Online Casino 32Red - The UK's favourite Online Casino! We are a multiple award-winning online casino that gives you all the thrills you could possibly want from gaming online. THE BEST ONLINE GAMES: Choose from 3000 online games such as online video poker and slots, or card games. THE BEST CHANCE TO WIN: If you’re not sure how to play you can find some answers in our Help Centre (https://kindredgroup.custhelp.com/app/home/site/32red_uk) SUPER-FAST PAYOUT: Our amazing team aim to process your payments as quickly and efficiently as possible. TOTAL CONFIDENCE: We have the licences and certificates we need to make sure that we can create the best environment for you to play (and to keep you safe too!). But you don’t have to take our word for it, have a look at our credentials to find out more: https://www.32red.com/about-us/our-credentials


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

3145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 5% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Blocked again when winning and…

Blocked again when winning and apparently there is not a supervisor or a manager in charge to speak to to lodge a formal complaint against this Company according to Jonathan - do you believe there is nobody in authority there to speak to - I certainly do not. This Company really is awful. Seven times I have been blocked with no apology whatsoever from an unfeeling Company. Must be Worst Casino OPerator in my opinion

18 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Day 10 of my account being frozen!

Day 10 of my account being frozen. Still no emails or contact from 32Red

Had to resort to contacting the FDJ United CEO Stephanie Pallez who owns 32Red as this is beyond ridiculous.

Fully verified but my account has been frozen with £1920 in the account. Unable to withdraw. Unable to play. Live chat useless and said my account is under review but that there is no timescales for when this will be completed and could take months.

No emails or communication from support. Scam website. Do not join. If u win you will not get your money.

Daily stress and anxiety because I have no idea how long this will go on for.

Join bet365 or paddy power who's customer service is top notch compared to this clown outfit.

6 more weeks and I can report this scam website to the gambling commission and IBAS.

DO NOT JOIN

7 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Verification scam

I have recently won a big amount on the website and suddenly 32red decided they wanted to go through extra verification on my account - I have now been waiting 2 weeks for the verification to be complete till today it has not been the money I have withdrawn is on hold prior to this I have withdrawn money with no issues and the support team is completely robotic no help and have actually been extremely rude this company feels like a scam avoid it

1 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Worst betting site ever

Worst betting site ever. Won £18 on free spins when joining then managed to win £765 of the £18. Never paid out and made excuses to why that were unacceptable. Do not use.

8 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Forget this site

Forget this site say payouts better than most site jokers opened acount played through fair few bob won absolutely nothing. So didn't even have chance to see if withdraw worked never will as that's me done back to my original fair pay sites 😅

10 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service

My account has been restricted for verification from the 23rd of February with £1,815 in it and I'm still waiting to gain access. Sent all documents they requested and mostly everything was verified but they rejected my payslip which was on the top of the list for proof of source of funds, only to received an email 2 weeks ago requesting 3 months of payslips which could've been mentioned as a requirement from the beginning.

I would avoid this company if I were you, no wonder their rating is so low.

9 aprile 2026
Non scritta su invito
Logo di 32Red Casino

Risposta di 32Red Casino

Dear Richie,

Thank you for taking the time to share your feedback. We’re really sorry to hear about the delay and the frustration this verification process has caused, especially with funds currently restricted on your account. We understand how stressful this must feel.

The verification of account is an ongoing process, please refer to term 6 Read our terms and conditions (https://www.32red.com/terms-and-conditions#section-6)

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify Your age, identity, address, location, financial circumstances, and the source of the funds You deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask You to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of Your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on Your Account, proof of address and/or any other documents / evidence that we may reasonably require.

We appreciate your patience and regret that your experience hasn’t met expectations.

If you have any questions please contact our LiveChat (https://www.32red.com/help/product/148/category/1521)

Kind regards,
32Red Team

Valutata 5 stelle su 5

Great online experience

Great online experience. Easy to download the app quick response on signing up but nothing for signing up! Free spins etc. quick & easy access to bank for transfer fees. Love

7 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Good site

Good site, a lot of fun games
Can play for real money or just for fun which is good
Instant bank withdraw is amazing get my winning straight away on the same day

7 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Refused to process withdrawal

Refused to process withdrawal - asked for ID and proof of address- which was provided.

Rejected ID.

Avoid - you cannot win if you cannot withdraw winnings.

7 aprile 2026
Non scritta su invito
Logo di 32Red Casino

Risposta di 32Red Casino

Hi,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and we understand how concerning it can feel when a withdrawal is delayed.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed before withdrawals can be processed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

This may also include documents in a different format. For example, you may be asked to provide a digital photo of a posted letter rather than a PDF document, depending on what is needed to complete the verification successfully.

We understand that having a document rejected can be disappointing, but this does not mean withdrawals are refused permanently—it usually indicates that additional or alternative documentation is required to meet regulatory standards.

If you have any questions or would like guidance on what documents may be accepted, please contact our LiveChat service.

Our team will be happy to assist you and help move the process forward as quickly as possible.

Kind regards,
32Red Team

Valutata 3 stelle su 5

Booby trap

It's a booby trap designed to take your money, what did you expect ???
If you enjoy gambling it's another place to go, is it better or worse ??
From my perspective it's the same, avoid pot building with slots absolutely, the bonus will rarely come, you'll just keep feeding the pots, that's completely crap.
32red have mastered the art of the slow bleed through these teasers.
However, avoiding those you can play slots that will pay, the cycle is long and you'll suffer but there is a chance you'll get your money back. Heck, even a profit once in a while. But don't hold your breath )))

4 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Worst casino site out there

Worst casino site out there

I play tombola and coral among others.

Just simple put ten or twenty pounds in. 10p or 20 p spins. Pass the time. Can last all evening can last an hour.

Every time 32 red, it lasts 5 minutes.

Their payout ratio is shocking.

I kept tabs, 10 squid and I won a grand total of 1 squid that it also took back.

Not even 20 p here or there. It lasted about 2 minutes.

Avoid unless you like losing money big time and fast.

Adding this to the review following 32red feed back.

So what they're basically saying, that they don't pay out to people, it all goes to one person who gets a big win. Maybe that could be you but I'd rather have smaller wins. Also why I avoid the jackpot games on the other sites and thought I had on this one.

4 aprile 2026
Non scritta su invito
Logo di 32Red Casino

Risposta di 32Red Casino

Hi Paul,

Thank you for taking the time to share your experience — we’re sorry to hear how disappointing it felt for you. We understand how frustrating it can be when play doesn’t last as expected, especially when comparing experiences across different sites.

Please note that each games RTP (Return to Player) can be found in the game on site. Our casino has an average back payment rate of 93–95%. In some games, such as Blackjack and Video Poker, your skills and reviews in the game will also play a part in how much you win.

RTP is a measure of all the play of all the players of the game pooled together. It is not the play or return to any one player. Some people will win and have an RTP of more than 100%, while others will lose and have an RTP of less than 100%. For example, a player who wins £500 from £10 play would have an RTP of 5000%. Players must recognise that if some winners have an RTP of 5000%, many other players are likely to experience results below the advertised average.

We appreciate you sharing your perspective and are sorry your experience didn’t meet expectations. Your feedback is valuable and helps us continue to review how we communicate and support our players.

Kind regards,
32Red Team

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