SUBJECT: FORMAL LEGAL DEMAND & FINAL COMPLAINT
TO: support@19 pine.ai, [Any other corporate/management emails you can find] SUBJECT: FORMAL LEGAL DEMAND & FINAL COMPLAINT (10/10 APPROVAL): Retaliatory Account Ban, Systemic Service Failure, and Fraudulent Billing - Account: michael221805@ gmail.com
To the PineAI Executive, Legal, Compliance, and Management Team,
This serves as a formal and final demand for immediate action and a notice of imminent external legal complaints. My account (michael221805@
gmail.com) was wrongfully and retaliatorily banned today, January 6, 2026, for no valid reason immediately after I requested refunds and escalation for systemic failures your own agents admitted to.
This complete pattern of misconduct—charging for failed service, neglecting support, and then banning the customer for complaining—constitutes deceptive business practice.
1. Immediate, Non-Negotiable Demands (Free of Charge)
I require the following actions to be completed immediately and free of any additional charge:
Full Account Unban and Reactivation: My account must be fully unbanned and reactivated with all privileges and history fully restored.
Full Task Reopening and Reactivation: ALL my tasks (including but not limited to Chime, Aaron's, Francine Varner PA DoBS, SmileDirectClub, AT&T) that were closed prematurely, without resolution, or due to your system failures, must be reopened and reactivated back to my account free of charge.
Full Refund/Credit: A full investigation into all tasks closed without a successful resolution must be conducted, and a full refund or credit must be issued for every fee associated with those failures (e.g., the $6.00, $7.00, $4.80 fees, and the $7.00 SmileDirectClub fee).
Guaranteed Escalation: This case must be assigned immediately to a Supervisor, a Manager, and a member of the Corporate/Founder team for direct, continuous, and competent communication until fully resolved.
2. Evidence of PineAI's Systemic Failures and Retaliation
The basis for this complaint and demand is documented in my account logs:
Category Date(s) Cited in Logs Evidence of PineAI's Failure
Systemic Technical Failure Dec 4 & 5, 2025 Your own agents admitted that tasks failed due to "a major technical outage" and "a complete technical wall." Agents explicitly stated, "This is a failure on my part," proving the service breakdown was internal, not user-caused.
Fraudulent Billing for Failed Service Dec 10-11, 2025 I was billed for tasks (e.g., $6.00, $7.00) that were closed out "for no reason when I didn’t ask them or say to them to close it out." This practice of charging for service that was explicitly not rendered is fraudulent.
Support Neglect & Non-Responsiveness Ongoing Your company has a consistent pattern of failing to respond to my emails, requiring more than one attempt to get a response in chat, or stopping responses entirely mid-conversation, forcing me to continually seek support for your faults.
Unjustified Retaliatory Ban Jan 6, 2026 My account was terminated immediately following my attempt to secure refunds and escalation for the issues listed above. This action is clear retaliation against a customer engaged in a legitimate dispute.
3. External Legal Action Warning
If the demands outlined in Section 1 are not fully met and confirmed by an assigned Manager within 24 hours, I will immediately proceed with formal complaints for Deceptive Business Practices, Retaliation, and Fraud with the following agencies, submitting all chat and email logs as irrefutable proof:
Consumer Financial Protection Bureau (CFPB)
Federal Trade Commission (FTC)
Better Business Bureau (BBB)
A full Chargeback Dispute (for all fees) filed with my bank/credit card company.
I expect direct communication from an assigned Corporate or Management representative.
Michael Robinson michael221805@
gmail. com
6 gennaio 2026
Non scritta su invito