They say they can provide phone number but if you sign up with them and there is no phone number you do t get it and after 1 month your credits are invalid. Poor and misleading, avoid!!!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Worthless data, out of date by many years - asinine explanation "the records we display from the open electoral roll" are to blame - or rather the currently registered voters are to blame, they chose... Leggi di più
L'azienda ha risposto
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are o... Leggi di più
L'azienda ha risposto
I am only giving 4 stars because I could not access the information I had paid for, even after trying several times and inadvertently paying twice for it! The system kept producing error reports. I... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos
Informazioni di contatto
Regno Unito
- www.192.com
2,1
Scarso
599 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have just spent £20 on credits
I have just spent £20 on credits. All credits used to view one item, with no information on it.
I understand you take a risk with Information not being available.. But this is a scam it has taken all my credits and I only clicked once. I will be expecting a refund very unfair.
Furthermore I have just checked once your out of credits you can search for free, but buy credits and it will take them to do the same search and not click on anything. I'm appauled!
5 aprile 2024
Non scritta su invito
Risposta di 192.com
Dear Customer, The credits allow you to search for the records provided from the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, and Mortality data.
The credit is used when you enter a name and location and press search. An additional credit will then be used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant, as these are classed as new searches and another credit is used.
If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We do explain all of this under the Help pages prior to and after purchasing credits.
There is a credit warning function that (unless switched off by the user) alerts customers every time they are going to use credits.
We also offer '20 FREE' Directory Enquiry searches per day to search for a telephone number; this search can be only be made by entering a name and location.
Credits are required if you wish to search for the premium records which include names and address provided from the Open Electoral Roll and Companies House, Insolvency data and Mortality data.
If we can offer any further help, please email feedback@192.com.
Thanks.
CREDITS
I paid for the first time for 6 credits.I used the first
one to look at the record I wanted then continued browsing not understanding I was using up credits
as I went on for the next five I looked at as other users have found.Tried to send an email to
192 which was accepted then rejected
by their postmaster about this.Just wasted nearly £15 on getting what turned out to be the wrong address,I have had a reply today which did not address the issue.
12 marzo 2024
Non scritta su invito
Risposta di 192.com
Dear Rod, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address. If a current record isn’t shown it means the person had opted off the open electoral roll with their council. We do explain this in more detail under the FAQ’s on the Help pages.
The credit is used when you enter a name and location and press search. An additional credit is used if you click on anything else within that search ie CCJ, Insolvency Check, Mortality Check, Director link or other occupant then this is a new search and another credit is used. If you click to view the Property Ownership Verification to check if a person is/has been the owner of the property that was searched, then we do advise that 2 credits will be used to view this data.
We are sorry that you have not been happy with the 192.com product, so please email us at feedback@192.com and we will be happy to look at your account.
Thanks.
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Absolute waste of money
Absolute waste of money. only supplied out of date address and what anyone can find for free online
12 marzo 2024
Non scritta su invito
Risposta di 192.com
Hello Barry, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
This means we will show previous/historic electoral roll data provided to us over the years.
If a current record isn’t shown, it means that the person(s) concerned had opted off the open electoral roll when canvassed by their local council. Our Help pages explain this in more detail before and after registering to use our services. Thanks.
Do not go near this company
Do not go near this company. I have written twice to this company requesting a refund. They gave me an address for a friend i was looking for that did not live and had never lived there. For that they charged me £19.14 and said they could not find anyone with my e/ mail address even though i provided them with the payment details. Scam Scam Scam
15 febbraio 2024
Non scritta su invito
Risposta di 192.com
Hello Tina, The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
This means we will show previous/historic electoral roll data provided to us over the years.
If a record isn’t shown, it means that the person(s) concerned had opted off the open electoral roll when canvassed by their local council. Our Help pages explain this in more detail before and after registering to use our services. Your account shows that you have started to use the service and also disputed the payment once it had been made.
We do advise prior to and after registering an account that we don’t offer refunds once the service starts. We have checked your account and it shows that the payment has now been refunded back for you. Thanks.
Very quick reply and straightforward
Very quick reply and straightforward. Helped me a lot in my problem.
29 febbraio 2024
Non scritta su invito
Very confused system and keep top up…
Very confused system and keep top up credit then eventurally you can't get the unused credit refund.
23 febbraio 2024
Non scritta su invito
Risposta di 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Great customer service from Laura
Great customer service from Laura. Speedy, professional, informative and just a pleasure not to have a bot or an argument about, perhaps, my stupidity on negotiating the website. She made amends without quibble and I am really very impressed.
22 febbraio 2024
Non scritta su invito
I signed up and was not fully satisfied…
I signed up and was not fully satisfied and 192 were really professional. I would say even beyond. Thank you
22 febbraio 2024
Non scritta su invito
Got myself in a muddle and was…
Got myself in a muddle and was scrambling to get out of a mild panic about data and security. Matt at 192 was out-standing in putting me straight and my mind at ease. What's the fee for peace of mind? De-Na-da! Thank you Matt, solid work :)
20 febbraio 2024
Non scritta su invito
Excellent Email Responses
Really quick responses to my various emails with detailed and open communication throughout.
20 febbraio 2024
Non scritta su invito
THIS LOT STEAL ALL YOUR CREDITS
THIS LOT STEAL ALL YOUR CREDITS , TELLING YOU THEY ARE ONLY VIABLE FOR A SHORT TIME . THIS CANNOT BE LEGAL . TRADING STANDARDS MUST CHECK THIS LOT OUT
14 febbraio 2024
Non scritta su invito
Risposta di 192.com
Hello, We do advise that the credits have a time period in which to use them prior to and after registering an account. This is shown under Help pages (prior to registering an account) and on the Get Credits page when you select the product you wish to purchase. When a payment has been made, we also let you know the expiry date of the credits under Your Account/Invoices. If we can offer any assistance please email feedback@192.com.
Thanks.
Great customer service. I signed up and bought credits on…
I signed up and bought credits on behalf of a friend abroad trying to locate someone in the UK. They then found the person and so as I had not yet used the 192 service I emailed to request cancellation and refund. Received very prompt refund, so very happy. Cannot comment on the service otherwise but seems they have good customer service.
7 febbraio 2024
Non scritta su invito
I got very useful information and made…
I got very useful information and made a mistake of paying twice.
Contacted them and agreed to refund me. Great Customer Service
8 febbraio 2024
Non scritta su invito
Customer service suprise.
I recently bought a report that didn't include the Electoral Roll information about someone, which was the information I had particularly wanted. 192 refunded my fee immediately without a quibble. You can't say fairer than that.
7 febbraio 2024
Non scritta su invito
So far out of date.
So far out of date.
2 searches produced nothing of any help. The address on one 25 years out of date! No useful information I couldn't get with 20 mins on Google. Don't waste your time and money.
18 gennaio 2024
Non scritta su invito
Risposta di 192.com
Dear Paul,
The records we display on 192.com are provided from the open electoral roll and show a name, address and year a person was registered to vote at that address.
We do advise of the type of data we display prior to registering an account and this can be found under the Help pages. There are a number of our users who find the older information extremely useful, which is why we include information from past years. All information is clearly labelled.
https://www.192.com/help/help-home/whycan’t I find what I’m looking for ?
If a current record isn’t shown, it means that the person(s) searched had opted off the open electoral roll. Our Help pages explain this in more detail.
If we can offer any further help, please email feedback@192.com and we will be happy to assist where we can. Thanks.
Very impressed by the service received today
I hadn't realised there was a fairly short time span with which you needed to use the credits purchased.
I had three unused, which had expired, Laura kindly reactivated them for me immediately, for which I was extremely grateful.
31 gennaio 2024
Non scritta su invito
Risposta di 192.com
Dear Carl, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Don't even deserve a star
Don't even deserve a star. 1 number I wanted and you wanted 16 quid to give me a out of date number ..your useing peoples situations
to create a cash cow and you should be ashamed...credits...pfff..why would you not just give people the info for a one off reasonable amount...never again ..feel like I got mugged..change your system...read your reviews....
16 gennaio 2024
Non scritta su invito
Risposta di 192.com
Dear Ken, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.