2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Delivery in 3 days even though I initialy ordrered from the UK advert by mistake. I burn ovoids all the time but these are exceptional in comparrison to what I have been using, also no doubt the bags... Leggi di più
Great service and delivery all round. Lisa from the Wray group has been excellent and kept me updated when needed. The delivery got a tad confusing as I needed to be elsewhere but arrived as the drive... Leggi di più
First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
58A, BT82 8JG, STRABANE, Regno Unito
- 07716129244
- info@wray.group
- wray.group
4,9
Eccellente
342 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very happy and very helpful and get…
Very happy and very helpful and get replies right away will be ordering from them again
5 dicembre 2025
From start to finish absolutely amazing…
From start to finish absolutely amazing service. Customer service from North and South was outstanding. Coal is very good quality. I definitely will be recommending to friends and family. And I’m 💯 returning customer.
27 novembre 2025
Excellent service
Excellent service, third order since November and will definitely use again
7 novembre 2025
Brilliant service as always
Straight forward from start to finish very quick delivery
29 novembre 2025
Quick delivery
Quick delivery, well packaged, using first bag now burns well.was recommended by friend. So far would definitely buy again
26 novembre 2025
good communication and easy to deal…
good communication and easy to deal with will definitely use again
17 novembre 2025
Friendly helpful and prompt delivery
14 novembre 2025
The efficiency of the lads putting the…
The efficiency of the lads putting the coal in my van.
14 novembre 2025
Excellent company to work with.
Very easy transaction, polite friendly and helpful staff. Very good communication throughout the transaction. Coal arrived in very good time and was well stacked and wrapped. I will use Wray again in the future.
24 ottobre 2025
Great service
19 novembre 2025
Website error!
Order accepted and paid for online, confirmation email received.
Following day email received cancelling sale.Reason being that item sale and payment shouldn’t have been accepted online.
Very disappointed.
10 novembre 2025
Risposta di Wray Group Ltd
Good Evening Frances
I am so sorry you felt the need to give us a 1 star review. That is dissapointing as we were just following government guidelines, we cannot send colombian coal to ROI.
This was as you says a website error which it was unfortunately. The joys of technology.
We got this refunded straight away the next day at the earliest we could.
We hope you appreciate the reason under the circumstances, our hands are tied with ROI deliveries of smokey coal as it is prohibited.
Many Thanks
Wray Group LTD
Risposta di Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Risposta di Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Delivery was excellent nothing was too…
Delivery was excellent nothing was too much trouble thank you
14 novembre 2025
Risposta di Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Ray Butler
Very quick delivery used before product good and very helpful service. Thanks
14 novembre 2025
Risposta di Wray Group Ltd
Thank you so much for you kind review & custom.
Appreciated.
Lisa Wray
Made sure my delivery got to me great…
Made sure my delivery got to me great person to deal with thanks Lisa
4 novembre 2025
Risposta di Wray Group Ltd
Thank you so much for you kind review & custom. We really appreciated your patience with this one.
Glad all was sorted in the end.
Appreciated.
Lisa Wray
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