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World of Craft Recensioni 

83
•
TrustScore 4.5 su 5

4,7

Negozio di articoli per lo scrapbooking
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered a set of specific paints. They were genuine products but at a much competitive price. My items came in a timely manner after ordering and was not charge extortionate amount for postage. I am... Leggi di più

Valutata 5 stelle su 5

I wanted a particular colour of ink pad. So I looked on line and there were various prices and amounts for postage. I had never dealt with any of these companies before, but World of Craft were the be... Leggi di più

Valutata 5 stelle su 5

Everything was packaged well with minimal use of plastic, it also was dispatched quick too. Everything is in perfect condition and ready to use, I only have one small complaint where my item was out o... Leggi di più

Valutata 5 stelle su 5

It was easy to order from World of Craft and they carry a great range of products. Prices are very competitive and delivery cost is comparable to other craft suppliers. The most impressive aspect wa... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per lo scrapbooking

Scritti dall'azienda

The place to get your craft and hobby supplies in the UK. With a huge selection of products available, from a wide selection of the best brands in the World, we are ready to deliver to your door.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

83 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,7

Tutte le recensioni

(83)

21 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 1 stelle su 5

I ordered items from this online store

I ordered items from this online store, unfortunately i used my personal debit card instead of my business debit card. As i realised instantly as i ordered, i contacted the company to enquire if i could cancel the order and reorder with the correct card before the item had been processed. I received a reply informing me that there system does not allow for a refund unless i return the item first. {item is still in there possession} I offered to pay again with the correct card and after the new order and payment had been received they could then refund my original payment. "No sorry our system wont allow us to do that, we are going to post it out to you then you can send it back to us, then when we have received it and inspected that it is unused as we shipped it to you, then we can refund you your payment, then you can re-order" OMG This company must be living in the 1970s operating with pencil and paper. Rant over, never to return to this company again. I realise this was my mistake originally but common sense does not exist with this company.

12 novembre 2025
Non scritta su invito
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Risposta di World of Craft

Thank you for taking the time to share your feedback. We genuinely appreciate the opportunity to address your concerns.

We understand your frustration with the situation, and we want to clarify what happened. You're absolutely right that you got in touch with us immediately after placing your order, and we responded quickly to your inquiry. However, the order had already entered our fulfillment process by the time we connected with you. After our initial reply outlining our standard return-first policy, we didn't hear back from you until after the item had shipped. At that point, our options became more limited by our system's processes.

We recognize this timing created a frustrating experience, and we want to explain why we maintain this return-first process:

Stock Control & Security: Our refund and reorder procedures are designed to work in tandem with our inventory management systems. Allowing refunds before items are returned could create significant discrepancies in our stock levels, making it difficult to accurately track what we have available for other customers. This protects the integrity of our supply chain.

Anti-Fraud Measures: Processing refunds on the original payment method before receiving the item back is unfortunately a common vector for fraud in e-commerce. By requiring the physical return and inspection first, we can verify the item's condition and confirm the transaction is legitimate. This protects both our business and our wider customer base by keeping fraud losses low—costs that would otherwise be passed on to all customers.

Payment Processing: Different payment methods (personal vs. business debit cards) route through our payment processor differently. Reversing a transaction and then immediately processing a new one can sometimes trigger security flags with our payment gateway, which could result in both transactions being declined. Our sequential process helps avoid these technical complications.

We recognize this approach may feel outdated compared to some larger retailers, but these safeguards exist for good reason. We genuinely hope you'll give us another chance, and we're open to feedback on how we might improve communication and processes in situations like these.

Valutata 5 stelle su 5

Smooth transaction

I ordered a set of specific paints. They were genuine products but at a much competitive price. My items came in a timely manner after ordering and was not charge extortionate amount for postage. I am very happy with how this transaction progressed.

22 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Poor product quality and not answering

Poor product quality and no possibility to contact a seller. The only email could be found on their website they do not respond.

29 settembre 2025
Non scritta su invito
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Risposta di World of Craft

Hello, we are always looking to provide assistance. We respond to all customer queries quickly, and can be emailed on info@worldofcraft.co.uk, or through the site. This is included on the paperwork you will have received when you got your order, as well as on the emails you will have received during the process. Unfortunately based on the information you have provided here, we cannot find your order, nor any correspondence that might be relevant. If you could please get in touch with our customer service team, we will be happy to help.

Valutata 5 stelle su 5

Ink pad - good price and good service

I wanted a particular colour of ink pad. So I looked on line and there were various prices and amounts for postage. I had never dealt with any of these companies before, but World of Craft were the best on price and I was pleased with the service and prompt delivery - and with the ink pad!

6 settembre 2025
Non scritta su invito

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