No communication after initial receipt of order. No product received. No response to e-mails. Phone unanswered. Web site also now suspended. Had to claim from credit card company and reorder from... Leggi di più
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Excellent price product AC5 flooring good quality arrived on time opened a trade account without any issue staff communication excellent 👍 Only reason for 1 star less the delivery we had to off lo... Leggi di più
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Wood Flooring Kent may be online‑only, but their prices and service are first‑class. They were responsive throughout, and when a pack was damaged in transit they replaced it immediately so the install... Leggi di più
L'azienda ha risposto
Exceptional service. Very helpful where samples were sent and discussed what would be suitable. There was a period where I couldn't decide what would work or look right and Jonathan helped me decide b... Leggi di più
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Informazioni di contatto
29 South Street, BN21 4UP, Eastbourne, Regno Unito
- 03333 050 197
- sales@woodflooringkent.com
- woodflooringkent.com
3,4
Nella media
144 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 45% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Wood Flooring Kent
Thanks for the great review Elaine, we really appreciate it!
Showerwall panels order
Great service. They were helpful when I rang to ask about the product before I ordered. Once I'd placed the order I was expecting it to take two weeks but I received a call two days later to arrange delivery. The driver was friendly when he arrived. I would certainly recommend.
3 marzo 2025
Risposta di Wood Flooring Kent
Thankyou so much for the great review Julie, we really appreciate it!
Excellent service from start to finish…
Excellent service from start to finish and the best price I found online. Would definitely recommend to friends and family. Thank you
3 marzo 2025
Risposta di Wood Flooring Kent
Thankyou for the great review Karen, we really appreciate it!
Risposta di Wood Flooring Kent
Thanks for the great review Nasturas, we really appreciate it!
Very helpful would definitely recommend!
27 febbraio 2025
Risposta di Wood Flooring Kent
Thankyou for the great review Tracy, we really appreciate it. Please do let us know what we can do differently to ensure your experience with us is a 5 star one in future!
Risposta di Wood Flooring Kent
Thanks for the great review Russ, we really appreciate it!
Risposta di Wood Flooring Kent
Thank you so much for the great review Atia, we really appreciate it!
Great service delivered as ordered
15 gennaio 2025
Risposta di Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Flagstones laminate
I was looking for flagstone laminate flooring and visited several DIY stores, but I didn't find what I needed until I discovered Wood Flooring Kent. Their specifications were excellent, and after calculating my requirements, I placed an order which went smoothly. The delivery was very quick, and I was pleased with the installation. You might ask why I gave it only 4 stars; it was because 5 packs of the flooring arrived damaged, although this wasn't apparent until I opened them. Fortunately, the laminate itself was undamaged, only the tongue-and-groove sections.
10 gennaio 2025
Risposta di Wood Flooring Kent
Thankyou for the great review, we really appreciate your taking the time to leave this feedback, which we will pass onto the transport team to help ensure that more care is taken with deliveries in the future.
Risposta di Wood Flooring Kent
Thankyou for the great review Russell, we really appreciate it!
Good Service samples arrived quickly
6 gennaio 2025
Risposta di Wood Flooring Kent
Thanks for the great review John, we really appreciate it!
Risposta di Wood Flooring Kent
Thanks for the great review Maxine, we really appreciate it!
Broken Promises and Untruths
I ordered Shower panels before Christmas and Delivery was originally confirmed by them as Monday 6th January - it didn't arrive on the Monday but after a phone call I was assured it would arrive on Tuesday. I phoned on Tuesday morning and despite being told twice it would arrive on Tuesday it never did. Same thing happened again Wednesday - lies and broken promises. The delivery finally arrived late Thursday afternoon, effectively losing 3 full working days. I had a contractor on site, by Tuesday morning the bathroom was already stripped back ready to put the panels in place.
The project overran the time schedule and the contactor ended up being paid for three days while waiting for the panels to arrive. I am several hundreds of pounds out of pocket because I trusted Wood Flooring Kent to deliver on time - to date there has been no recompense from them even though they assured me they would refund the delivery charges, small compensation compared the the losses I have incurred.
6 gennaio 2025
Risposta di Wood Flooring Kent
Dear Alistair,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the inconvenience caused during the delivery of your shower panels.
We understand how frustrating it must have been to face delays, especially when you had contractors on-site and your project timeline was impacted. While the delivery was managed by a third-party courier service, we take full responsibility for ensuring that our customers receive their orders as promised. Unfortunately, the unforeseen delays on the courier's end were beyond our control, but we acknowledge the inconvenience this caused you and sincerely apologize for the situation.
Our team made every effort to keep in contact with you throughout the process, and as promised, we have already initiated the refund of your delivery charge as a gesture of goodwill. While we understand this doesn’t cover the costs you’ve incurred, we hope it shows our commitment to making things right.
We are actively reviewing our processes and communication with our courier partners to minimize the risk of such incidents happening again. Your experience is not reflective of the high standards we aim to uphold, and we truly regret falling short in this instance.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Wood Flooring Kent
Great communication start to finish
Great communication start to finish. Everyone I spoke to through email was courteous and helpful
6 gennaio 2025
Risposta di Wood Flooring Kent
Thanks for the great review Kieran, we really appreciate it!
Excellent service
Good price that beat competitors for same flooring. Delivery was prompt and everything was exactly as it should be. Would definitely use this company again.
11 dicembre 2024
Risposta di Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Fantastic
We are really impressed with the service we received, the communication throughout our order has been exemplary and I really would thoroughly recommend this company. I wish that all companies had such good customer service
3 dicembre 2024
Risposta di Wood Flooring Kent
Thank you so much for your wonderful review Melanie, we really appreciate it!
The high gloss laminate looks stunning…
The high gloss laminate looks stunning it arrived on time in perfect condition and the delivery driver was really nice.
13 dicembre 2024
Risposta di Wood Flooring Kent
Thanks for the great review Scott, we really appreciate it!
Risposta di Wood Flooring Kent
Thanks for the great review Michael, we really appreciate it!
Good priced product and excellent…
Good priced product and excellent service with helpful delivery staff.
29 novembre 2024
Risposta di Wood Flooring Kent
Thanks for the great review Chris we really appreciate it!
Easy online order
Easy online order. Shipment was delayed one day but company informed me of this by phone immediately my order was accepted. Very good service.
3 dicembre 2024
Risposta di Wood Flooring Kent
Thankyou for the great review, we really appreciate it!
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