Woodendot Recensioni 

46
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We purchased the Batea M + S and we could not be happier with them. The assembly is incredibly easy and they provide the tools you need. We wanted something that was light and could be moved around to... Leggi di più

Valutata 5 stelle su 5

Excellent product; great customer service, and incredible craftmanship. I would order from them again, and even though it was coming from overseas to the US, I had tracking along the way. We LOVE ou... Leggi di più

Valutata 2 stelle su 5

Although the coffee tables are beautiful, my initial order was wrong and not all bolts were included. It has been a hassle to get everything correct, and extremely complicated to return to pieces they... Leggi di più

Valutata 5 stelle su 5

I’m loving your designs Woodendot. I recently purchased the desk accessories form woodendot. Having 1st discovered them looking for a Spanish design company for my home in Spain. They have some wonder... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

Furniture designed to live in harmony, creating distinctive and timeless spaces


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

46 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,2

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(46)

0 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Defeketes Regal /keine Rückzahlung

Bekomme leider trotz Beweis der Sendenummer mein Geld für die Bestellung nicht zurück. Das Regal wurde kaputt geliefert, daher ging es zurück.

Nachtrag 27.02. Der Verkäufer hat jetzt geantwortet, mein Paket kam in Dänemark an, und er ist aber in Spanien, daher bekomme ich mein Geld nicht zurück. Ich habe aber eine Adresse in Dänemark als Retoure Adresse von Woodendot bekommen und auch noch sehr viel Geld für den Rückversand auf eigene Kosten nach Dänemark bezahlt! Ich habe eine Trackingnummer als Beweis, dass Woodendot mein Paket zurückerhalten hat! Betrug!

16 febbraio 2024
Non scritta su invito
Logo di Woodendot

Risposta di Woodendot

Hello Simone,

I am very sorry that you are not satisfied but I would like to explain our point of view in this situation:

In your message above you mention that you have received a damaged product. However, we have not received any notification either through the official channel (a form we have available in the footer of our website) or by email. Therefore, if we are not informed in any way that the product arrived damaged, we cannot find a solution.

On the other hand, it seems that you have sent the product back to our facilities, however, the tracking number you showed us goes to Denmark and our warehouse is in Spain, so it has never reached us.

Also, the first time we are aware that you have a problem is because PayPal sends us an email saying that a customer wants to open a case for a return. The most effective thing would have been at least an email. After showing the evidence to PayPal they have ruled in our favour.

I understand your frustration but in our view, we have not committed any negligence for you to rate us with one star. I simply wanted to explain our point of view.

Best regards,

---------

Hallo Simone,

es tut mir sehr leid, dass Sie nicht zufrieden sind, aber ich möchte Ihnen gerne unseren Standpunkt in dieser Situation erklären:

In Ihrer Nachricht oben erwähnen Sie, dass Sie ein beschädigtes Produkt erhalten haben. Wir haben jedoch keine Benachrichtigung erhalten, weder über den offiziellen Weg (ein Formular, das wir in der Fußzeile unserer Website zur Verfügung stellen), noch per E-Mail. Wenn wir also in keiner Weise darüber informiert werden, dass das Produkt beschädigt angekommen ist, können wir keine Lösung finden.

Andererseits scheint es, dass Sie das Produkt an unsere Einrichtungen zurückgeschickt haben, aber die von Ihnen angegebene Tracking-Nummer geht nach Dänemark, während sich unser Lager in Spanien befindet, so dass es nie bei uns angekommen ist.

Außerdem erfahren wir zum ersten Mal, dass Sie ein Problem haben, weil PayPal uns eine E-Mail schickt, in der steht, dass ein Kunde einen Fall für eine Rücksendung eröffnen möchte. Am effektivsten wäre zumindest eine E-Mail gewesen. Nachdem wir PayPal die Beweise vorgelegt haben, haben sie zu unseren Gunsten entschieden.

Ich verstehe Ihre Enttäuschung, aber unserer Meinung nach haben wir uns nichts zuschulden kommen lassen, weshalb Sie uns mit einem Stern bewerten. Ich wollte lediglich unseren Standpunkt darlegen.

Mit freundlichen Grüßen,

Valutata 4 stelle su 5

High quality, but bumpy return process

Everything was very smooth prior to placing the order, and the delivery was fairly quick. The article itself appears to be high quality and in line with the offering of similar providers in the market.

HOWEVER - Unfortunately, due to an unforeseen issue I found myself in need to return the item, and despite multiple attempts at going through the return process as outlined in the website, I still haven't been provided with instructions for returning the unused article.

*EDIT*

After finally getting in touch with the support team, I eventually managed to process my return. The process itself was somewhat tricky, primarily due to it happening over the summer which delayed the overall process.

All in all however, I can endorse Woodendot for the quality of their products and attentiveness to their customer base when it comes to post-sales support.

3 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Impressive quality and design!

I recently purchased furniture from Woodendot, and I have to say the quality is incredible. Not only that, but the attention to detail in design is impeccable. It was hands down the best furniture buying experience I've ever had. The customer support team was super fast and friendly, and the instructions were very clear once the furniture arrived at my home.

I'm thrilled with my purchase, and I will undoubtedly buy from Woodendot again. I highly recommend this brand to anyone who wants high-quality, well-designed furniture that's also backed up by fantastic customer service. Thank you, Woodendot, for making my furniture buying experience a pleasure!

2 maggio 2023
Non scritta su invito
Valutata 2 stelle su 5

Good product, lackluster service. Wouldn’t recommend.

Although the coffee tables are beautiful, my initial order was wrong and not all bolts were included. It has been a hassle to get everything correct, and extremely complicated to return to pieces they wrongly sent (it’s been over the month and it hasn’t been fully resolved). I was considering getting their bedroom table but this experience (and their customer service response time) left me a sour taste. Great product but a service that lacks urgency and accountability.

13 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Hyper déçue de la qualité du meuble…

Hyper déçue de la qualité du meuble Cloe de Woodendot. Livré avec un peu de retards et planche cassé car les planches sont en lamellés collés donc pas d’un seul tenant… Puis visuellement, le lamellé-collé peut avoir des différences de couleurs peu esthétique, que l’on ne voit pas sur les photos du site. Aussi, vu son prix, on ne s’attend pas à devoir monter son meuble soit même, qui de plus est très très complexe. Mais surtout, une notice imprimée à l’envers et pas du tout clair. Nous avons rencontré des problèmes avec les embouts en bois pour cacher les vis sur le dessus qui étaient trop large. J’ai dû les poncer moi-même pour qu’il rentre. 1600€ est un peu abusif pour du bois lamellés collés + montage à faire soit même et le ponçage. Le point positif : la rapidité de réponse et la réactivité pour renvoyer les éléments cassés ou qui ne convenait pas. Cela dit, je ne recommande pas du tout le meuble Cloe. Et autre remarque, après avoir mis quelques 3-4 livres à l’intérieur du meuble, les parois sur les côtés ne tiennent pas et se plie avec le poids car mal conçu… Vraiment déçu 😞

8 febbraio 2023
Non scritta su invito
Valutata 4 stelle su 5

Très beau design.

Un retard dans la livraison, l’article n’est pas tout à fait celui que j’avais commandé. Mais très bel article qui ne se voit pas chez tout le monde. Joli design.

29 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

We purchased the Batea M + S and we…

We purchased the Batea M + S and we could not be happier with them. The assembly is incredibly easy and they provide the tools you need. We wanted something that was light and could be moved around to fit our needs and these exceeded our expectations. We will definitely purchase more from Woodendot as they’ve quickly become one of our favorite home brands!

23 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Great design

Great design, love the people of Woodendot they are super helpfull! Affordable and good quality of the piece I’ve got.

18 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Exceptional fast shipping and high quality product!

I table a coffee table and it arrived in Seattle, WA in lighting speed. Literally so fast, within a few days from Spain! The package is VERY WELL packed and SO EASY to assemble everything. It took me 5 mins to assemble to be exact. My experience is exceptional and I highly highly recommend their products and service! Everything was amazing and we love our table so much! The design is so smart and beautiful!

30 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Au top

Matériaux de qualité, instructions de montage claires, et surtout super design. On adore nos tables de chevet Alba Duo.

8 febbraio 2022
Non scritta su invito

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