If you're someone who travel frequently, these guys have really good products, In the past 6 months I have aquired a few things that for me is very important when I'm planning a trip! Travel Bags are... Leggi di più
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Scopri cosa dicono le persone
l placed my order and was panicking thinking it wouldn't arrive in time for my planned trip to the USA. Contacted Woodencrew who checked and said my order was on the way and fingers crossed l should r... Leggi di più
I was not happy wirh the product ans asked to return it. No problem just send it to out fulfillment center in the UKRAINE. I am sure it would costs more than the $45 I spent on that sir bag to send t... Leggi di più
L'azienda ha risposto
Well! An interesting u turn. I’d researched all similar products for my long hall trip. Unfortunately I had left before the goods arrived, so I felt disappointed and stupid for wasting my money. H... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We produce high-quality products for travel, health, sport, and safety.
Informazioni di contatto
Stati Uniti
- woodencrew.store
3,8
Molto buono
45 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Buyer Beware
I was not happy wirh the product ans asked to return it. No problem just send it to out fulfillment center in the UKRAINE. I am sure it would costs more than the $45 I spent on that sir bag to send to a war zone and the refund is contingent on it arriving in the Ukraine
I was definitely fleeced
8 aprile 2026
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Risposta di Woodencrew
Hi there,
I know the idea of shipping a package to a country experiencing ongoing hostilities sounds concerning. However, I have lived here for the last four years, and I can assure you that international postal and delivery services are operating normally and reliably.
We genuinely want to get this sorted out for you. Our support team previously reached out with alternative options to help resolve this issue, and we remain entirely open to working with you to find a mutually beneficial solution.
Please reply directly to our latest support email so we can get this resolved for you.
Best Regards
I am really annoyed that the shipment…
I am really annoyed that the shipment is from China which is not mentioned on the website. The shipment takes forever and there was no delivery date provided while submitting an order. it’s likely not be here before our travel 😞 I purchased their travel pillows for 14hrs flight and will end up with no pillows. Also spent £70 and won’t get a refund as we are away for a duration of return period. Super frustrated!
1 aprile 2026
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Risposta di Woodencrew
We have issued a full refund for your purchase because your shipment did not arrive in time for your travel. This is a rare exception, as 99% of our orders are delivered within a single week.
Hello,
Unfortunately, global logistics are currently facing unpredictable challenges due to the situation in the East, which caused this specific delay. We’ve processed the refund now so you don’t have to deal with return deadlines while you are away. We hope to have the opportunity to provide you with a much better experience in the future.
Thank you
Excellent service from order to…
Excellent service from order to delivery,after sales service also very good and quick.Can certainly recommend them .Product was exactly as advertised.Verg satisfied customer.
18 marzo 2026
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Woodencrew bag - Great for traveling
I just received my Woodencrew bag. I love the blue color, so many roomy pockets, and how well it comforable it fits in front of me - safe and sound.
4 marzo 2026
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Risposta di Woodencrew
Hi! Thank you so much for your feedback. We are thrilled to hear you love the blue color and the roomy pockets of your new WoodenCrew bag! Ensuring our products are comfortable and provide that sense of security while traveling is a top priority for us. Enjoy your adventures with your new gear!
Best regards,
Roma
Founder, WoodenCrew
Super products
I looked at the site very carefully. The products are great, the security system is good and the quality is good. I will use the information. Thank you very muc
1 marzo 2026
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Risposta di Woodencrew
Hi! Thank you so much for your kind words. We are thrilled to hear that you appreciate the quality of our products and the security of our site. We are glad you found the information helpful, and we look forward to having you as part of the WoodenCrew community!
Best regards,
Roma
Founder, WoodenCrew
If you travel you must pass by!
If you're someone who travel frequently, these guys have really good products, In the past 6 months I have aquired a few things that for me is very important when I'm planning a trip! Travel Bags are really good, Travel Pillow if you have neck problem, Carry On Luggage which are very resistant and some Compression Travel Socks for having a relax time without shoes ;)
19 dicembre 2025
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Risposta di Woodencrew
Hi! Thank you so much for your support over the past six months. We are thrilled to hear that our travel bags, neck pillows, luggage, and compression socks have become essential parts of your travel planning. Knowing our gear helps you stay comfortable and organized on the road is exactly why we started WoodenCrew. Safe travels on your next adventure!
Best regards,
Roma
Founder, WoodenCrew
Very Good quality of the products
Very Good quality of the products. Delivery was very fast. Order go smooth. Products have very good quality for this price. I van recommend the company !!! Keep doing great jo!
20 dicembre 2025
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Risposta di Woodencrew
Hi! Thank you so much for the recommendation. We are thrilled to hear that you are happy with the quality of our products and our delivery speed. Providing a smooth experience at a great price point is exactly what we strive for. We’ll keep up the hard work!
Best regards,
Roma
Founder, WoodenCrew
Amazing quality of the products :)
Amazing quality of the products :) Good prices and people working here ! Pillows travel kits and sleep mask are here ! All-in-one shop for any trip :)
20 novembre 2025
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Risposta di Woodencrew
Hi! Thank you so much for the kind words about our team and the quality of our products. We are thrilled that our travel pillows, kits, and masks have made us your all-in-one shop for your trips. Knowing we can help make your travels more comfortable is exactly why we do this!
Best regards,
Roma
Founder, WoodenCrew
Bought the travel neck pillow from…
Bought the travel neck pillow from WoodenCrew Store and I’m really impressed. It’s super comfortable, supportive, and perfect for long trips. Definitely worth it!
10 dicembre 2025
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Risposta di Woodencrew
Hi! Thank you so much for the feedback. We are thrilled to hear that our travel neck pillow is providing the comfort and support you need for your long trips. Knowing it’s worth it for you is exactly what we strive for. Enjoy your next adventure!
Best regards,
Roma
Founder, WoodenCrew
Best customer service ever
These people have best customer service which is reliable and fast. I was very satisfied with their service.
8 febbraio 2026
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Risposta di Woodencrew
Hi! Thank you so much for your kind words. We are thrilled to hear that you were satisfied with our customer service and found it both fast and reliable. Providing top-tier support for our customers is a major priority for us, and your feedback means a lot to the whole team!
Best regards,
Roma
Founder, WoodenCrew
I am glad with the site.There are…
I am glad with the site.There are products that save money and good customer service.
26 febbraio 2026
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Risposta di Woodencrew
Hi! Thank you so much for the kind words. We are thrilled to hear that you are happy with our site, our savings, and our customer service. Providing high-quality products at great value is exactly what we strive for.
Best regards,
Roma
Founder, WoodenCrew
I'm very pleased with Woodencrew
I'm very pleased with Woodencrew. They provide excellent customer service and fast, reliable service. They have great deals as well. The products itself are very much up to standard. I highly recommend trying out their products.
4 marzo 2025
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Risposta di Woodencrew
Hello.
Thank you for the wonderful review! We're so glad you enjoyed our products, deals, and customer service. Your recommendation means the world to the Woodencrew team. We can't wait to welcome you back!
Best Regards
Roman from WoodenCrew
I’m so impressed with Woodencrew
I’m so impressed with Woodencrew! They provide a Very Reliable Service and Fast Customer Support whenever needed. Plus, it’s a great deal: you Save 20% When Buying 2 Items and 30% When Buying 3 Items. Totally worth it!
2 novembre 2025
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Risposta di Woodencrew
Hi! Thank you so much for the kind words. We are thrilled to hear that you are impressed with our customer support and found our multi-buy deals to be a great value. Providing reliable service and helping our customers save on quality gear is exactly what we strive for.
Best regards,
Roma
Founder, WoodenCrew
Me encanta esta página es genial se las…
Me encanta esta página es genial se las recomiendo
25 febbraio 2026
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Risposta di Woodencrew
Hi! Thank you so much for the recommendation. We are thrilled to hear that you find our page great and are enjoying the experience with WoodenCrew. Your support means everything to us!
Best regards,
Roma
Founder, WoodenCrew
Great customer service and a great product
l placed my order and was panicking thinking it wouldn't arrive in time for my planned trip to the USA. Contacted Woodencrew who checked and said my order was on the way and fingers crossed l should receive it in time for my trip, Today it was delivered so l am well happy that l can get some comfort on my long 9 hour flight, nothing worse than head dropping and being unable to get any quality sleep. Have tried it out and l think this will be just perfect.......thank you so much Woodencrew.......l will definately be recommending these neck pillows .
26 gennaio 2026
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Wanted to avoid Amazon but...
Wishing to avoid Amazon, I opted for a smaller US company. Unfortunately, I did not examine the details carefully enough (it's just an import company bringing product in from China). Even worse, they use a delivery service that lacks good tracking information and the product arrived 3 days after delivery window. The 5-10 day delivery frame (for Express!) was 2 weeks, during which the package sat for 6 days with no updates. The delivery label shows it came from only 45 minutes away after making it through customs (at least 9 days before it arrived at our door). The company's customer support was not helpful and a bit flippant. The product is similar to what we received quickly from Amazon, within the timeframe we needed. Don't know who's been had - me for purchasing from Woodencrew or Woodencrew for using a bad delivery service. Either way, just get your product from a company that knows how to deliver.
22 dicembre 2025
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Risposta di Woodencrew
Hi there, this is the founder of WoodenCrew.
I wanted to reply personally because it genuinely hurts to read a review like this. I have poured all my energy and resources into building this company, so hearing that you feel let down is tough for me.
To address your concerns directly: We are indeed a registered US company and trademark, but we utilize multiple warehouses to facilitate worldwide shipping. Regarding the platform choice—I used to sell on Amazon, but their aggressive fees and policies force many sellers to compromise on product quality to stay afloat. I chose to leave that platform specifically so I could invest in better materials. I produce the highest quality gear possible, and my friends and I personally test every product during our own travels to ensure they work perfectly.
Regarding the shipping: our timeframe is 5-10 business days (which can fall into the 2-week range), though packages usually arrive in about a week. We always pay for the fastest available shipping lines, but unfortunately, we cannot control tracking update delays once the package is with the carrier.
I definitely don't want you to feel "had." I stand by my product, but I also want you to be happy with the service. Please email us at support@woodencrew.store—I am ready to offer you compensation or resolve this in whatever way works best for you.
Best regards, Roman
Item not as expected
Item not as expected. Too tight and too high to fit. When requested returns I was put off by returning it to either China or Ukraine with no guarantee that it would arrive for a refund. Received email saying “ If you’d like to try the smaller version, we can offer it to you with a 65% discount, so you can select the option that suits you best.
You’re also welcome to keep the larger pillow as a Christmas gift for someone — many customers do this, and it becomes a very thoughtful and practical present. With the 65% discount on a new pillow, this option becomes a very cost-effective solution for you.”
Not impressed and won’t recommend or use this company again!
5 dicembre 2025
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Risposta di Woodencrew
Hello,
Thank you for sharing your feedback. I’m genuinely sorry that this experience left you disappointed, and I’d like to clarify a few important points.
1. Product description and fit
Our neck pillow is exactly the same as shown on our website and in our advertising videos. That said, comfort is always individual, and we understand that one size may not suit everyone. This is why we offered you the smaller version (for smaller necks / kids) with a 65% discount on top of the existing 50%, which makes this option unprofitable for us, but our priority was to help you find a version that works for you and leave you satisfied.
2. Returns and compensation
Our return policy is clearly stated and publicly available on our website. We understand that returning items internationally is not always convenient, which is exactly why we tried to offer alternative solutions instead of forcing a return. We also offered partial compensation, again making this sale unprofitable for us, purely to reduce your inconvenience and resolve the situation fairly.
These solutions were offered in good faith, not to put you off, but to find a reasonable outcome without additional risk or hassle for you.
I’m truly sorry that this still didn’t meet your expectations. If you’d like to reconsider one of the proposed solutions or discuss this further, I’m still open to helping within our policy.
Kind regards,
WoodenCrew Team
Company is Uncooperative
Company is uncooperative in providing refund/return details and their website doesn't provide return instructions (other than contact them for details). Highly suspicious behavior ... buyer beware before purchasing.
25 novembre 2025
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A perfect u turn
Well! An interesting u turn.
I’d researched all similar products for my long hall trip.
Unfortunately I had left before the goods arrived, so I felt disappointed and stupid for wasting my money.
However, when I spoke to the company they went the extra mile to let me see that they did care. For my disappointment they are sending me one of their anti bags.
Thank you woodencrew
4 ottobre 2025
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Great customer service
I ordered the flight cushion and had trouble tracking the parcel. Wooden Crew responded to my email and reassured me that my parcel was in transit and gave me updates on the delivery date. Having had issues with other companies and goods not arriving it was reassuring to have good customer service from Wooden Crew
22 settembre 2025
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