Wonderbox USA Recensioni 204

I ordered an AMC movie package on 11/30 for my daughter and son in law for Christmas. First of all customer service is very hard to get a hold of. When you do get someone they keep giving excuses and do not follow through with what they promised. I was promised a refund of my shipping because they lied about the carrier. I was promised a tracking number emailed to me. I was promised a call back or email from the manager, none of these happened. If you look on their site it states the box is shipped with UPS and you are charged for that. Your invoice also states UPS is the shipper when in fact it is USPS. They say they will email you a tracking number, that doesn’t happen. Supposedly first delivery attempt went to the wrong place but they wouldn’t provide a tracking number. After 3 email inquires, 2 chats through their site and 2 phone calls I was able to obtain a new tracking number with USPS. Still waiting to see if that will arrive. I would not ever use them and advise anyone else to use their service. It’s nothing but a hassle and a huge waste of time. I still am not even convinced it’s an actual real company.

I made two purchases last week. One purchase is fine and I am keeping it. The other purchase has multiple items on that one order and it turns out will not be able to be used. I am trying to get a refund within the time frame they specify. I have tried calling and always hear their line is closed even during business hours. I have sent emails with no response. I have done live chat with no response.

updated as of 9:45am 12/13: live chat finally answered. they said my email and refund will be done today or tomorrow. i said how the phone line cannot be reached and was told they are busy during the holidays. if you are busy, hire more staff!

update as of 11:54am 12/14: i went on live chat this morning and was told the refund has been requested. now they are waiting to be told when it is processed. i said i should be told these things as they happen. it should not be up to me to follow up.

update as of 2pm 12/14: i received notice of the credit being processed. i got a receipt for the credit. now i will make sure it hits my bank, etc.

I am extremely disappointed in my purchase. I ordered a Broadway gift box from Amazon a gift. The box was not sealed so I decided to test it out to see if it works. Everything inside the box looks normal but when I tried to redeem, I realized the voucher code sent to me only has 9 digits, but the website says there's should be 12 digits. How can this company possibly send me a box with a 9 digit voucher code??? To make matters worse, there is no way to reach customer service. There's a live chat function but it's offline even though it's 2pm EST on a Thursday. Thank god I tried this out before gifting the box or it would have been an even bigger disaster and embarrassment.

I recently enjoyed a helicopter experience courtesy of Wonderbox US - a sheer delight! The process was hassle-free, thanks to their diverse offerings and excellent customer service.

A big shoutout to Wonderbox US for this thrilling adventure. Highly recommended for a unique gift!

I recently received a gift from Wonderbox US and it was an absolute delight! The curated experiences are diverse, catering to all preferences. The booking process was smooth and the customer service was top-notch, assisting me every step of the way. I chose a spa day, which was a rejuvenating escape from daily life, with excellent facilities and attentive staff. I can't thank Wonderbox US enough for this memorable experience, allowing me to create cherished memories. Highly recommend Wonderbox US for a unique and special gift. Thank you, Wonderbox!

Using the voucher with the provider was a smooth process. Thanks, Wonderbox! Highly recommended

Thanks Wonderbox. It was an amazing experience.

Great as always, its the second time im using wornderbox. This time it was for the empire state building, and it was grear. Really smooth process thanks to Fatima.
Rémi

Great experience !

I had a great experience! Friendly staff and helpful! Thank you Fatema

I loved my experience with Wonderbox. I never know what to give my friends for their birthdays, and I was fed up with making meaningless gifts. I was able to discover this great concept, and with such a complete catalog, I'm really happy!

Wonderful wonderbox
Everything went smoothly, i had the chance to do an helicopter ride over new york. The experience of a lifetime. And thank you wonderbox for being so easy to use!
Remi

Great experience ! Everything was perfect.

I couldn’t get a better experience with Wonderbox. Everything went smoothly.

I would like first to recognize the Costumer Service representative Ms. Fatima Tourbi for her help and assistance during my problem using the online reservation. Ms. Tourbi helped with the issue all the way until it got resolved.
Thank you so much Ms. Tourbi!

I was looking for something different to tell the couple I appreciate all they have done for me. This seemed the best way and it is good for 5 years. Hope they enjoy as much as I am enjoying my home! Can't wait to send more experiences to the rest of my family!!

The occasion I purchased the Wonderbox for was fast approaching & I hadn't yet received the order or any notification. I reached out &, only then, was I informed that it was lost in transit. I was told that they would resolve the issue & expedite delivery a day before I needed it. I DID receive it in time, with one day to spare, but still with disappointing results. I ordered the Movie Theater Experience for 2 which, online, showed a fun box with graphics of popcorn, drink, & movie-themed items. What came instead was a generic box with unrelated pics that said Enjoy Wonderful Experiences. Once opened, the order wasn't even complete. It should have had 2 tickets, 2 drink vouchers, & 2 popcorn vouchers. There was only ONE popcorn. For the price of this "experience," I would have hoped for better quality control. I overspent to begin with but thought it would be a unique gift that was nicely packaged. I totally got gypped.

Judi was very helpful. Walked me step through step on getting me the voucher I needed.

I was skeptical with Wonderbox at first since it seemed as though I was jumping through various hoops and never quite landing on what I needed. However, I was able to contact customer service and work with Judi who was excellent. He was able to not only activate my lost gift card, but also send me the voucher for the restaurant I needed for the same night! So thankful for his help!

I received two gifts right before covid hit-one for dinner and one for 2 tix to a broadway show-you gave me credit and although it didn't cover the cost of both tickets, it helped...the dinner voucher was given as well-thank you