wolfworthy.co.uk Recensioni 

158
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TrustScore 4 su 5

4,1

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Valutata 3 stelle su 5

I've used Wolfworthy for 3 years and I've been generally happy with the subscription over that period. However, I've recently cancelled as the price has gone up in that time from £53.99 to £62.70. I... Leggi di più

Valutata 5 stelle su 5

I have been feeding my Cocker Spaniel Wolfworthy for several years. I decided to use it as I liked the idea at the time it was next best thing to feeding raw. I dislike handling raw meat and my dog di... Leggi di più

Valutata 5 stelle su 5

My spaniel suffers from allergies I completely changed her diet from fresh cooked chicken to wolfworthy and it's the best thing I have done. No more loose stools ,coat healthy and shiny and i also giv... Leggi di più

Valutata 5 stelle su 5

The sample sizes allowed me to try my fussy eater with the three different flavours. We have settled on Countryside and Oily fish which I alternate so he doesn’t get bored. The training treats are a... Leggi di più

Dettagli dell'azienda

  1. Negozio per animali

Scritti dall'azienda

Do you love the idea of feeding raw but but hate the mess, fuss or your dog just won't eat it? We make a delicious dry alternative that has the same health benefits but is easy to store, handle and travel with. To get started is simple. First buy a sample and watch your dog devour our delicious food. Second, sign up for a regular delivery and save 10% on every bag, there’s no commitment you can cancel at any time. Third, the food arrives in 1-2 days so you can sit back and relax knowing your dog is happy and healthy, without all the faff. Pause or Cancel at any time. Reminder of upcoming payment sent 3 days before payment taken:-)


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

158 recensioni

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Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,1

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(158)

69 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

My 2 toy poodles are rescues aged 7…

My 2 toy poodles are rescues aged 7 when we got them. One had no teeth when we got her and the other one had to have all but 3 teeth removed. Getting them eating was very difficult and we spent a small fortune trying different dog foods until they eventually settled on turkey. However I worried they were getting enough vitamins so decided to try Wolfworthy in addition in a separate dish next to their water. At first they ignored it but gradually I noticed that it was going down and I was having to put more in the bowl every day. I still give them a bit of turkey but am hoping to eventually wean them off it and onto Wolfworthy all the time. Their poos are so much better and they actually play now which they didn't do before. I'm thrilled with their progress and recommend it thoroughly.

9 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid if you don’t wang to be out of pocket!

Sent me a parcel I didn’t want. Couldn’t get logged in to cancel it. They claim to have sent an email advising the food was to be delivered - I never received any email. They now want me to pay for a 7.5kg bag to be returned - all so I can have my money back. I didn’t want the food, didn’t get no email so I’m not paying to return. Atrocious customer service
Avoid this company at all costs

27 dicembre 2024
Non scritta su invito
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Risposta di wolfworthy.co.uk

Thank you for your feedback. We're sorry to hear about your experience and want to address your concerns.

After reviewing your order, we can confirm that you set up a subscription with us, manually selecting a 7-week frequency to benefit from the 10% savings on all orders. As part of our subscription service, we send a reminder email 3 days before every renewal so customers can amend or cancel their orders. We’ve checked our records, and the email was successfully sent to the address associated with your account. We’re glad to see you’re receiving our emails now, as you’ve been responding to our recent messages.

We understand it can be frustrating to receive an order you weren’t expecting. While subscriptions are designed to offer convenience and savings, we also want to ensure our customers feel supported. As such, we always provide the option to return unopened items for a refund.

If you’re still having trouble logging in or need further assistance, we’re happy to help resolve this for you promptly. Please don’t hesitate to reach out directly to support@wolfworthy.co.uk.

Valutata 5 stelle su 5

Top Quality dog food …

This product meets all my dogs needs and is a fantastic alternative to raw meat. The 7.5kg bag is delivered once a fortnight and I feed two dogs twice a day. You can alternatively buy smaller bags if only one dog or small breeds and deliver is as frequent as you’d like it. Service has always been 100% over the last couple of years, no complaints at all.

5 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

My 7 year old JRT who loves food

My 7 year old JRT who loves food, started going off her food, im not sure if they had changed the recipe, as her coat had deteriorated too. I read about Wolfworthy and thought I'd try it. Firstly and foremost she LOVES it, which makes me very happy. But I have also noticed a change in her behaviour, she just seems happier and bouncier - she's a bit hit and miss with other dogs, but she has become a social butterfly on the park. So I can only put that down to her nutrition. Also, her coat has gone from dull and greasy to a glossy shine. So,I've invested and bought a 7.5kg bag!

30 ottobre 2024
Non scritta su invito
Valutata 4 stelle su 5

I have a JR pup who was a real fussy…

I have a JR pup who was a real fussy eater I put her on wolfworthy and she is eating well now but like one of the other reviews my very small pup found it difficult to eat the large pieces so I had to and still am having to crush her meals for her so she could manage to eat it, it would be helpful if you could get smaller pieces for smaller dogs.

15 luglio 2024
Non scritta su invito
Valutata 2 stelle su 5

Disappointing and deteriorating service

Our 2 year old has been with wolfworthy since puppy. The support from the team has been very responsive and helpful until recently. We needed advice the expiry period for 7.5kg because he only takes 50 g per day and 1.5kg runs out fairly quickly. Been weeks and chasing also no one answers the phone. Instead receives their advertising email to buy more . Disappointing and deteriorating service

28 luglio 2024
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Risposta di wolfworthy.co.uk

Hi Vanessa,

I am really happy your dog has been with us since a puppy. I have searched our incoming messages and can't see anything from you. We try really hard to reply within 24 hrs and always have. The expiry of our 7.5 kg bags is April 2025. So if you are using 50 g per day it will be used up well before then although a 1.5 kg bag should still last you 30 days. Again, we are sorry your messages have not reached us our support line is support@wolfworthy.co.uk and our tel is 01625 810 467. Please get in touch again via either method and we will come straight back to you.
best wishes,Nicola

Valutata 2 stelle su 5

Initially my dogs were keen on the…

Initially my dogs were keen on the food. Then my older dog vomited and the kibble was just as in the bowl. Not digested. I tried mixing with water but takes ages to soften.
Both dogs have gone off the food and I have lots left.

Perhaps they could do a smaller food easier to digest for small dog/puppy.
At the end if the day it is dry
food.
A refund policy would be good too.
It is pricy.

19 luglio 2024
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Risposta di wolfworthy.co.uk

Thank you for providing your feedback about our product. We're sorry to hear that our food did not meet your dogs' needs.

We know transitioning to a new food can sometimes be a challenge, and each dog may react differently. We place enormous value on customer feedback and your suggestion of us considering a smaller kibble variant for smaller dogs and puppies will definitely be taken into account.

At Wolfworthy, our commitment to quality and customer satisfaction is top priority. Therefore, we want to draw special attention to our refund policy. We believe in the value of our product, but we understand that every dog is different and some might not take to our food. That's why we offer a 100% satisfaction guarantee. If you or your dogs are not completely satisfied with our product, we offer a full refund for returned products within 14 days of purchase.

To initiate the refund process, all you need to do is contact us directly at support@wolfworthy.co.uk. We've designed this policy to ensure that you can try our product with complete peace of mind.

Regarding the pricing, we want to assure you that while we strive to make our products as affordable as possible, we don't compromise on the choice of quality, nutritious ingredients in our recipes. We believe in providing the best for your dogs.

We genuinely appreciate your feedback as it helps us continually improve our products and services. If you have any additional questions or concerns, please don't hesitate to reach out.

Valutata 5 stelle su 5

Life savers!

Having tried numerous different foods with my Saluki while she was growing up, including Tails. I found that either my pups tummy never settled or it did but then she lost interest in the food and wouldn't eat it for live nor money. Enter Wolfworthy! Going on nearly 2 years now and I have a very happy, very healthy 3 year old Saluki who always wolfs it down still and bas a settled tummy. She doesn't even have smelly wind with this food. It may not be the cheapest but it is by far the best for my girls. She even gets excited when she sees the DPD man! She know's he brings her food!

10 luglio 2024
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Risposta di wolfworthy.co.uk

What a lovely story, thank you so much for sharing. Love that she knows your DPD man:-)

Valutata 5 stelle su 5

Absolutely brilliant food

Absolutely brilliant food. I tried feeding my dog (four years old Shih Tzu) raw as was concerned about his digestive habits and health, he ate some (sometimes), it was a complete nightmare with the smell, flies, going away, smell of raw meat on his face. Horrible. I started researching alternatives and came across Wolfworthy. Was sceptical at first as my boy never touched dried food before and can generally be quite fussy.

Ordered the sample (which arrived in 24 hours) and - miracle happened. He just wolfed down the lot. Hallelujah!

I subscribed and haven’t looked back since. He loves it, firm regular poos, no smell, no hassle, no travelling with a cool box. Food is great and high quality and I am not worried about feeding him anymore.

Absolute winner, great prices and customer service. Food is very high quality and pooch loves it despite not being into kibbles (speaks for itself). 10 out of 10. Couldn’t recommend enough.

1 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Best thing we’ve done for our lab. Look up independent reports on dog diet (FDA)

Our Labrador suddenly died. We were totally heart broken. After reading the FDA reports on the exponential incidence of dilated cardiomyopathy in the US, linked to some grain free diet (using legumes) we looked into this further when we got a new puppy- the evidence is strong but there are multiple confounding variables, so there isn’t a proven link. However, the more I looked the evidence is pretty strong and seemed specific to labradors and golden retrievers. There are some interesting review papers.

Anyway, we went into the ‘raw’ diet and Poppy loved it. … at first. Then she went off raw completely after trying tripe. To cut a long story short we tried lots of solutions and researched what we could (out of paranoia). Tried tinned, royal Kanin mixed then came across a site, that had no ulterior motive, comparing nutritional values and receipts. There’s only 3 products in the UK that match this.

We went for a trial pack and have never looked back. No filling the freezer, no constant trips, no risk of raw food causing gastroenteritis in the summer. It looks nice, she loves it and it’s such good quality you can use for treats.

Finally, the dried meat treats are very good. Small and no carbs - this stopped her irritated ears and controls weight. Delivery is DPD. 5 stars from me.

20 giugno 2024
Non scritta su invito
Valutata 4 stelle su 5

Fancied by fussy Frenchies

I ordered a sample pack for my very fussy Frenchies who 'wolfed it down' last night. This is really promising as I've found it very difficult to find a dry food they like.
I've ordered a larger bag so I'm hoping I've found something they like and that is actually good for them

2 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Ignorant company

I ordered wolf worthy as a sample which arrived then finally ordered a big bag. The bag went missing and I had to run around looking for the bag in different houses for hours. It turned out that their printer cut off the first number hence ended up where it did. I managed to get in contact with Diane (who was so kind) however, it was the next day despite calling them around 4pm the day before which just rings to a busy tone or voicemail. Trying to reach out to them was the WORST EXPERIENCE EVER, despite asking if they could call me. Luckily Bella and Duke (and even Butternut Box) are not like this company. They action things right away, so I was able to get my dog Bella and Duke the next day. I even called Royal mail in which they were also trying to locate my delivery and the next day I received an email ask about the food and if I managed to find it at other neighbours houses. Low and behold I managed to get my parcel as the lady that it was wrongly delivered to ALSO went on a trip around the area looking to see who it belonged to. I ended up with Bella and Duke and Wolfworthy.

Now the worse thing about this company is that on the same day a customer service person replied to me, she happened to have forwarded my messages all back to me. I asked why she forwarded them to me and she said it was a mistake as she was supposed to forward our conversation to the management. NOW...why have I not received a call or even an email from the management team? Clearly they don't care. I stopped all of my friends getting their food as their customer service is APPALING! On top of that, despite the transition phase, my dog vomited for 3 days straight each time he ate the food so maybe its a sign. He lost weight and did not seem energetic at all PLUS his stools were massive. I cancelled my subscription today which is weird because despite what happened, they still send you emails regarding different things but no email to acknowledge their mistake.
To conclude, the customer service assistant was kind but unfortunately, her team and managers let her down.

Ironic for a company to be called Wolf worthy when their staff are all a bunch of sheep.

10 aprile 2024
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Risposta di wolfworthy.co.uk

Dear RF,

I'm truly sorry to hear about your recent experience with Wolfworthy. We pride ourselves on our commitment to customer service and the quality of our product, and it's clear that your experience did not meet these standards.

Regarding the problem with your delivery, I want to clarify that this was an unfortunate issue with our third-party delivery partner. They had an error with their printer that led to your parcel being delivered to the wrong address. While we chose the delivery partner and accept that the overall customer experience is our responsibility, the specific delivery error was outside of our control. We deeply regret the inconvenience it caused you and assure you that we're working with the delivery partner to prevent such incidents in the future.

Your comments about our customer service team not being easily reachable are concerning to us. We apologise for the delayed responses and the difficulties you experienced trying to contact us. We're currently addressing this issue to improve our customer service response times.

We are sorry to hear about your dog's reaction to our food. We assure you we use high-quality ingredients formulated to meet dogs' nutritional needs, but we understand every dog is unique and may respond differently to a change in diet.

Again, we apologise for the situation and thank you for bringing these concerns to our attention. It's through feedback like yours that we can continually improve and ensure such issues do not reoccur in the future.

The Wolfworthy Team

Valutata 5 stelle su 5

Great service from Wolfworthy

Great service from Wolfworthy. My dog loves this food and the subscription service makes it so easy to never run out! Since he’s being having it his bowels have been perfect and he hasn’t got bored of it even after two big bags! Thank you Wolfworthy.

1 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

It’s a paws up from us!

My dog loves this food and the company provide very helpful and considered advice about moving over to this food.

We have tried a number of different products for our dog and this one is absolutely his favourite and appears to have the most nutritional benefit.

Subscription is easy and flexible and the cost works out to be very reasonable. Really pleased we found such a great product our dog likes so much.

31 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Food fit for a king (Charles cavalier spaniel)

Great food , good service. Both my dogs (1 fussy Cavalier King Charles and 1 “heinz 57” rescue) love it! I feel bad that there are negative reviews based on individual dog digestive experiences - I feel as though if wolfworthy asked their regular customers for reviews there would be a lot more good ones! Nothing to fault here - happy healthy dogs and owners!

29 marzo 2024
Non scritta su invito
Valutata 3 stelle su 5

I find the marketing misleading

The marketing suggests to me that this is raw food that has been dried. This is not the case. In fact, it is cooked kibble. My dog likes it but I can't see how this kibble can confer all the benefits of raw food when it is cooked food so I will not be using it regularly. Isn't the main benefit of raw that it is raw?

20 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered 2 sample packs but only…

Ordered 2 sample packs but only received 1! Have emailed but no reply, have phoned but can't get to speak to anyone! Still waiting for this to be sorted!

14 febbraio 2024
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Risposta di wolfworthy.co.uk

Hi Susan, We were pleased to speak with you about this and confirm with you that you received your two samples. Thank you for your inquiry about our larger bags, we look forward to serving you again:-)

Valutata 3 stelle su 5

first bag all seemed well

first bag all seemed well, shinny coat and she loved it.
Second bag she start been sick all the time it took a long time & expensive tests at the vet to finally work out it was her food. either they changed the ingredients or she developed an allergy to the food. Also feeding guild was wrong had to give her more as she was starving.

29 gennaio 2024
Non scritta su invito
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Risposta di wolfworthy.co.uk

Thank you for taking the time to leave us a review and for sharing your concerns. We'd like to assure you, unequivocally, that we have not altered our food recipe. Consistency in our products is something we know is crucial for pets and their owners. That being said, we recognise that individual pets may react differently to the same food, possibly due to developing allergies, as you pointed out. About the feeding guide, we're sorry to hear that it didn't work out well for your pet. As every pet is unique, feeding requirements can sometimes need adjusting and can vary between individuals. We value your feedback and take it very seriously. We're constantly striving to improve and provide the best product and service possible. If there's anything else we can do to assist you or any further concerns you have, please let us know. Best Wishes, Wolfworthy

Valutata 1 stelle su 5

Error in order

First order to longet to arrive than stated. Second order chased 5 days after being placed to be told there was an IT error and my order had been cancelled (payment taken). Told I could cook my dog some food from fresh and a new order had been generated would take 3 days. Too late had ran out. Explained I was disapointed they refunded me 10% (a whole £1.54 which I don't understand
the logic of). It needs to be a reliable service with better customer service.

12 gennaio 2024
Non scritta su invito
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Risposta di wolfworthy.co.uk

Dear EN

Firstly, thank you for sharing your feedback with us. It's invaluable in helping us identify areas that need our attention.

We genuinely regret the confusion and inconvenience that arose from our IT hiccup. We completely understand that the issue with your orders has left you feeling let down. Our suggestion for a temporary solution might have not hit the right note, and for that, we're truly sorry.

We acknowledge that our service should be as dependable as it can possibly be. Rest assured, your experience was an exception and we're taking definitive steps to ensure it doesn't happen again.

Regarding the £1.54 refund, we appreciate your perspective. It's evident that this approach needs revisiting and we will be assessing our refund policies in response to your feedback.

We're truly sorry that we missed the mark this time. Your feedback is crucial for us and we're already taking steps to improve our service. We hope that in the future we will have the opportunity to regain your trust.

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