Stella Insurance UK Recensioni 

499
TrustScore 3.5 su 5

3,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 3 stelle su 5

Their telematics insurance penalise the main driver for named driver driving or if anyone else borrows the car and drives more aggressively the main driver risks getting the insurance cancelled. Ok if... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... Leggi di più

Valutata 5 stelle su 5

I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... Leggi di più

Dettagli dell'azienda

  1. Agenzia di assicurazioni
  2. Compagnia assicurativa

Scritti dall'azienda

We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

499 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(499)

8 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The process was very simple to follow…

The process was very simple to follow to get my insurance sorted 👌

25 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for sharing your experience with us.

We are pleased to hear you found the process straight forward.

Valutata 5 stelle su 5

Everything was so easy and simple

Everything was so easy and simple. Even for a pensioner like me. Thank you...

2 marzo 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review and for sharing your experience with us.

We are pleased to hear you found the process straight forward.

Welcome on board.

Valutata 4 stelle su 5

So far so good

So far so good

9 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to hear about your positive experience with us.

Welcome on board for the coming year!

Valutata 5 stelle su 5

Aftercare

I got a refund that is now sorted - awaiting return of 40 pounds now for return of device - have changed my review as service after was very good

25 febbraio 2025
Non scritta su invito
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to change your review.

We are pleased we were able to resolve the issue for you.

Valutata 5 stelle su 5

Professional courteous and kind. My advisor Emma was brilliant answered any questions that I was concerned about. She was brilliant.

My Advisor Emma was professional courteous and knowledgeable and kind any concerns I had about the policy she gave me reassurance and clear and precise. Wonderful customer care service I received from Emma thankyou. She a great asset to your Company

25 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to share your experience with us.

We have passed on your kind words to Emma.

Thank you for the lovely feedback.

Valutata 5 stelle su 5

Got me set up within minutes with a…

Got me set up within minutes with a great price really happy , they were half the price I nearly paid with Tesco thank you Stella x

24 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to read your comments, and we appreciate the feedback.

Welcome to Stella. We are pleased to have you as a customer.

Valutata 2 stelle su 5

Don't like the idea of being tracked by…

Don't like the idea of being tracked by the device they insist you put in you car that's why it's a low score one feels like they are being looked at in a Big Brother scenario all this after being charged extortionate price for the cover , no claims means nothing not just this company most of the other companies are the same cold hard cash is there god not loyalty or dignity and honesty towards the customer !

16 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review.

We value all customer comments and feedback.

Thank you for sharing.

Valutata 5 stelle su 5

No-nonsense

No-nonsense, good communication

5 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Valutata 5 stelle su 5

5 stars

Staff were friendly and helpful. Thank you.

31 gennaio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Valutata 4 stelle su 5

podziekowanie

Witam. wszystko perfekcyjnie załatwione. pełny profesjonalizm. dziękuję. polecam wszystkim. happy.

2 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave this review.

We are pleased to hear that you were taken care of and that you were happy with the service received.

Thank you for recommending us.

Valutata 3 stelle su 5

Pffff how much?

I don't understand what's going on with insurance quotes, each year I hope it's going to be cheaper but I have my eyes ripped out. Stella was the cheapest but I'll be stuck with a telematics box like a noob driver which is a pain in the behind. Hopefully next year will be cheaper?
As a very mature student studying at home I've gone for domestic and pleasure only at 6k a year, who knows how much I will be charged when I go back to work and add commuting with more miles.
To be fair the process was simple enough and I will be able to check my driving via the app, cos after years of driving I need advice now eh?

Be kind Stella. Next year I want a heavy discount!! Might go up a couple of stars 😉

8 febbraio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was just an average one.

We do value your business and thank you for taking your policy with us.

Valutata 1 stelle su 5

Horrible insurance

Voided my insurance for incredibly stupid reasons

15 gennaio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review.

We are sorry to hear about your less than satisfactory experience with us. Our complaints team will be in touch shortly.

We hope you will allow us this opportunity to put things right.

Valutata 5 stelle su 5

Customer services very helpful

Customer services very helpful, very knowledgeable, fare quote, I don't mind the Box, as it will improve my driving

29 gennaio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave a review.

We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.

Welcome on board for the coming year!

Valutata 4 stelle su 5

Good so far black box is actually…

Good so far black box is actually helpful

25 gennaio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave this review.

We are pleased to hear you find the telematics device helpful.

Thank you for the feedback.

Valutata 4 stelle su 5

Friendly helpful staff

The 2 ladies I spoke to were able to answer my questions.

28 gennaio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for the 4-stars! We are happy to hear you had a positive experience with us!

Valutata 5 stelle su 5

Great site

Great company and pricing for women
Will be using them again

24 gennaio 2025
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for the 5-stars! We are happy to hear you had a positive experience with us!

Valutata 1 stelle su 5

STAY AWAY

Absolutely appalling experience.
Had an accident, no 24/7 helpline as advertised, instead just a series of numbers that aren't applicable to you.
It's been nearly a week now since the accident.
They deemed it a write off, so the courtesy vehicle was taken off me, as per policy, which is fine. However, they then decided they were unsure as to whether or not it was a write off.
Emails unanswered, cannot get in touch with anybody.
I have never had such terrible customer service anywhere

EDIT:policy number PAPCZUR02PN0001818
I did try a couple of days ago to reach you on your live messaging system regards this, but I kept on getting put on hold, then cut off, along with being asked for my reg number, name , address, countless times, the irony!!!
No waiting for my claim to be processed which has taken too long, I have not had a car for over 2 weeks now, It doesn't feel like its too much of a priority.
You have my details if needed . I have spent far too much time dealing with this now

29 gennaio 2025
Non scritta su invito
Logo di Stella Insurance UK

Risposta di Stella Insurance UK

Thank you for taking the time to leave the review.

We are very concerned about the comments and want to get this resolved for you as quickly as possible.

We can't trace an existing policy under the name you have left the review in.

Please can you provide a reference or advise the name the policy is in so we can get this matter looked into.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più