Wiser  Recensioni 

Trying to navigate their web advice and mobile software is a nightmare when you try and reconnect/update (after an unwanted router/wifi service change by Plusnet in my case).'Wise' app advice on the mobile doesn't even direct you to the correct page in the mobile settings and you end up going in circles trying numerous times...as for trying to log in and then not getting their verification codes several times, I ended up annoyed and frustrated at what should be a simple and basic task.
'Beautifully simple' it isn't
(I'm not a Luddite but fast becoming one)

Easy to place order which was processed and delivered quickly.

No problems

I fitted a Drayton Wiser Home system with Home Hub and smart thermostats to my central heating to replace an aging and difficult to use Honeywell control box and standard trvs.

The effect was immediate and the whole system came to life working much more effectively, it has also saved me hundreds of pounds in gas bills so far. I love the ‘insights’ and the data that is recorded which allows you to fine tune the system and identify rooms where heat is being lost more easily.

As a DIY’er, the system was intuitive and easy to install and I think it’s fantastic customer service that it does not require an ongoing subscription in order to access its full features, it is all inclusive.

I would thoroughly recommend Drayton and the Wiser Home system.

Very quick efficient service, pricey parts but they do a good job and the entire system now works a treat.

Had a problem with dry firing of boiler, I reached out to customer support who were very helpful in assisting me to diagnose the problem, it turns out it wasn't anything to do with the Wiser kit but they were still helpful anyway. Wiser lose a star (not Cust Supp) for making everything to do with setting up the system more awkward that it needs to be.

Have the Drayton Smart system throughout property. Works overall ok. Find the app abit clunky and sometimes connections mixed. Give 7/10 overall.

Support is first rate. Respond within a day when an email and with very helpful suggestions. With phone calls get through quickly and to people that are very knowledgeable, can walk you through problem solving.

Haven’t fitted them yet but they were quickly despatch and well packed. We have a Wiser system and very pleased with it so there should be no reason why these controls are not the same high quality.

The radiator valves arrived on time and worked. What more is there to say, really?

Excellent after sales service

Setup ok but constant wifi disconnection. Impossible to manage and once it disconnects it has a mind of its own. Also, I leave my home empty - I don’t need frost protection - why is this the lowest setting.

I have used Drayton support a number of times. In each case I have found the team to be well informed and very helpful. Because of the good support, I am more inclined to use their products. I have confidence any problems will be solved.

Great product. Easy to link up to the hub. Does what it is supposed to do.

Just moved into a new house and needed to set up the Wiser Hub. Mike at technical support was awesome, helped me get it all working perfectly. Thanks Mike, much appreciated.

Does what it needs to do, great service!

Wow. Just wow. Before buying any Wiser product check out the reviews of the Wiser phone app in the App store! They're an eye opener! Appallingly bad. This product and the customer support are not fit for purpose - they should not be on sale in the UK. The reviews review the products as well as customer support, not just the app. In Google Play Store it's an eye opener - 2/5 and just 7 five star reviews in the last year. But the comments outline just how badly engineered (unreliable) both the app and the Wiser heating products are. I an shocked that a reputable company like Schneider made any of this!

On top of this the website has contradictory info - very unprofessional. If you want to buy a heating control kit, you are directed to their 'kit selector'. The results of kit selector app tell me their kits are NOT COMPATIBLE with ANY natural gas powered systems! Elsewhere, their advertising claims, loudly, they're compatible with ALL types of systems (except gravity-fed, non pumped), and they sell most of them for gas powered systems.

I was looking to buy one of the Wiser kits to replace my existing old Honeywell programmer. I won't be buying any Wiser stuff now. I don't think I'll be buying any other Schneider products either.

DO NOT BUY THIS PRODUCT, KEEPS FALING TO CONNECT AND THEN YOU HAVE NO CONTROL IE NO HOT WATER OR HEATING AND NO OVERIDE!
COMPLETE WASTE OF MONEY
I WENT BACK TO OLD PROGRAMMER TIMER AS IT WORKS!!!!

Technical problems with the hub. Quick reply and efficient talk through of the reset and reboot process. Problem seems resolved.

Prompt, empathetic and professional support.
After 4 years of a mixed relationship with Wiser (15 rads and 4 plugs) the advent of Hub2 looked to provide some improvement and widening of scope and so with a tempting discount I was persuaded to give it a try rather than jump ship and swallow the significant costs involved.
After a false start where I had assumed the units were simply interchangeable only to realise after deleting all devices and disabling my account that the back plane needs changing I finally got a free day where I was able to shut down the power, wire in the new backplane to the wiring centre and get the Hub2 up and running.
Then after adding all my devices back in I had 2 issues. First no matter how many times I tried the final and 15th rad would not present a schedule whilst secondly now half the other rads were complaining about low signal. This second issue was why a few years earlier I had had to invest the £200 in the smart plugs to act as extenders so to be back where I started and now have additional issues was pushing me once again to consider cutting and running to another solution.
At this point I thought I would try the support option and thank goodness I did.
With some calming words and a methodical set of suggestions Michael helped me to restore the baseline status.

There are still things I wish were different with the system, the main one being its inability to work properly with rechargeable batteries (something the opposition has resolved) resulting in my standing order for Duracell AA (definitely a hidden cost to running Wiser) however I also now want to try my first Micro Module (Hot Water Immersion) confident in the knowledge that Michael or someone in the support team is there to catch me if any unforeseen issues arise.
5star service always helps a not quite 5star product.
Thanks Michael and the Support Team.