unfortunately, willow and stone may be good at providing ironmongery but they have provided a dishwasher engineer through another provider, who came and took payment, promised to come back within a fe... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Leggi di più
L'azienda ha risposto
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Leggi di più
L'azienda ha risposto
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories.
Informazioni di contatto
Arwenack Street 18, TR11 3JD, Falmouth, Regno Unito
- willowandstone.co.uk
4,5
Eccellente
117 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great product stockist From The Anvil
Great product, fast delivery.
Would be good if Willow and Stone explicitly stated the manufacturer of the handle on the website. I worked it out when I was looking online. It would not have stopped me buying from willow and stone even if they stated on the details that the handle is by From The Anvil.
18 luglio 2025
Risposta di Willow & Stone
Thank you for your five star review! Much appreciated.
High quality. Great Design. Great Customer Service
We've purchased from Willow and Stone on multiple occasions and always received good quality products, well designed.
Most recently purchased some hooks and a couple of other items. We had a query about them. Customer service was fantastic - friendly and prompt, going above and beyond to help.
Will be purchasing from here again, for sure.
28 giugno 2025
Non scritta su invito
Risposta di Willow & Stone
Just lovely to read positive reviews that reflect our values. Thanks for your compliments as my lovely team really do go above and beyond!
Beautifully made cabinet handles and…
Beautifully made cabinet handles and exceptional customer service.
17 giugno 2025
Risposta di Willow & Stone
Thanks so much - exactly what we aim to provide, on both counts!
Thank you for a fast 1st class service…
Thank you for a fast 1st class service and door furniture products they look stunning on our new door
Would highly recommend
8 luglio 2025
Non scritta su invito
Risposta di Willow & Stone
Thank you for taking time to respond. I’m so glad you are loving your purchases and our service.
Iron shelf brackets
I ordered some iron shelf brackets. They are well made and they look great.
17 giugno 2025
Risposta di Willow & Stone
Thanks for the five star review!
Beautiful and great products and…
Beautiful and great products and exceptional customer service.
17 giugno 2025
Risposta di Willow & Stone
Lovely to hear, I’ll make sure I let the team know. Thank you!
Willow & Stone were fantastic
Willow & Stone were fantastic! They helped me find a solution for a hard-to-find cast iron door latch. Rochelle was proactive, fast, and reliable throughout. It was a pleasure working with them. Thank you for top-class customer service. I know where to go next time!
19 giugno 2025
Non scritta su invito
Risposta di Willow & Stone
She’s brilliant isn’t she! So glad we were able to help. Thank you for your review!
Classy but homely shop.
Make this shop a must when you visit Falmouth!!, it has lots of unusual and quirky pieces and lots of British made stuff. Staff were lovely and left you alone to browse and shop.
Tina G
8 maggio 2025
Non scritta su invito
Risposta di Willow & Stone
Glad you enjoyed your visit to our Falmouth store Tina! Thanks so much for taking time to post a review.
Risposta di Willow & Stone
Really lovely to hear! Thank you so much
Great costumer&technical service. Great knobs
It was a pleasure to meet and work with you. Laura and Saskia gave me technical support and were very helpful. Excellent customer service and wonderful knobs. The delivery was very fast. We will keep in touch. Thank you very much for your help in purchasing the knobs I needed.
1 maggio 2025
Non scritta su invito
Risposta di Willow & Stone
Thanks so much for taking the time to review and mentioning two of my wonderful team who are passionate about our products and always keen to help. Please come again!
This is a trustworthy company.
Website Excellent service excellent. Excellent product. Prompt returns service.
17 aprile 2025
Risposta di Willow & Stone
Thank you so much! I’ll pass on the praise to the team.
Received wall hanging clothes airer…
Lovely product but was scratched and delivery packaging was poor. Looked like we’d received a previously returned product. Will return it back and debating whether to replace.
29 aprile 2025
Non scritta su invito
Risposta di Willow & Stone
UPDATE: I’m pleased to say we were able to make contact and get the product back - rest assured we will always aim to resolve problems on the odd occasions things are not as expected.
We’re terribly sorry to hear this, particularly if an underpar product has slipped through the net. We pride our selves on fabulous quality products so it’s definitely not the norm. Please get in touch with sales@willowandstone.co.uk with your order number and we’ll rectify straight away.
Definitely recommend this company 5 🌟
Definitely recommend this company 5 🌟
For awesome product, excellent communication and fab team work.
Already recommended you to my clients 🏆
Keep up excellent work, will definitely be shopping with you again soon 🌻
23 aprile 2025
Non scritta su invito
Risposta di Willow & Stone
Thank you so much for your positive review it means so much to my team and I!
Communication was top class!
Communication was top class!! It was with a person not a robot - excellent customer service. The products arrived in perfect condition, all installed and look amazing!
17 febbraio 2025
Risposta di Willow & Stone
Wonderful to hear - this is exactly what we aim for. Thank you so much for taking the time to write a review.
Risposta di Willow & Stone
Thanks so much for the positive review - please visit again soon!
I've ordered a range of door handles
I've ordered a range of door handles, locks and brackets for a home renovation from Willow & Stone. All have been excellent. Only warning I'd give is that ceramic door furniture is very brittle so be gentle!
24 marzo 2025
Non scritta su invito
Risposta di Willow & Stone
Thank you so much for the feedback - ceramic fittings will last a long time but are certainly require a steady hand when fitting. Do get in touch if there was an issue with any of the parts as we do have some replacements. We’re so pleased you were very happy with the overall product quality.
Very happy
Great selection of products. I ordered string lights from the online shop and they arrived promptly and were exactly as described on the website. Thank you
20 gennaio 2025
Risposta di Willow & Stone
Thanks so much for the review, it means a lot and I’ll feed it back to my lovely team.
Risposta di Willow & Stone
These are some of our best selling British made products so really pleased! Please visit again soon.
Love all the products I’ve had from…
Love all the products I’ve had from Willow and Stone. I’ve bought oak pegs, plate shelves, cutting boards and some baskets. Great quality and just my style. Service and communication great.
20 gennaio 2025
Risposta di Willow & Stone
Thanks so much for your custom and great feedback. I’m so pleased you keep coming back as we update our collections continuously. I’ve passed on your kind words to my lovely team.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.