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Valutata 1 stelle su 5

Marge 2 reviews US Rated 1 out of 5 stars Don't believe their return policy Don't believe their return policy. They offer you $80 to keep the shoes. Then they give the following... Leggi di più

Valutata 1 stelle su 5

If I could give zero stars I would. The shoes smelt like chemicals when I opened that up and that was a big concern. I need more arch support so was okay in sending the two pairs back to the Califo... Leggi di più

Valutata 1 stelle su 5

Can’t wear or walk in shoes purchased. Requested refund. Was offered 89% discount to purchase another pair and keep the 2 pairs( Bogo) received to wear or gift. To refund you have pay shipping to se... Leggi di più

Valutata 1 stelle su 5

Shoes narrow so don't match size chart on site, not the same shape shown in ad, hardware different color, just completely fraudulent product. In return, they require tracked international service, whi... Leggi di più

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TrustScore 1 su 5

179 recensioni

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Tutte le recensioni

(179)

163 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

THIS COMPANY IS A SCAM

Actually a zero star review. Shoes are very cheaply constructed and are in no way made with a wider toe box. They are actually narrower. Mailed in a bag so shoes arrived squashed and misshaped. Contacted the company via email to return shoes and was offered 80% off my next purchase if I kept them. Ridiculous! Stated again that I was extremely disappointed in their product and wanted to return them for a full refund. They went radio silent. No more contact. DO NOT PURCHASE FROM THIS COMPANY. SCAMMERS!

13 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Not wide at all

Totally disappointed with my purchase. The shoes are not wide at all. Can’t speak to their quality because I can barely get them on.

10 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

SCAMMED BY WIDESTEP.

A miracle happened. My complaints resulted in a refund, which has been deposited to my Visa. See my story below.
I ordered two pairs of Widestep shoes and found upon delivery that the toe box was NARROW and not wide as advertised. At considerable expense ($68 CDN), I returned the shoes to the address in the UK provided by the company. The shoes were shipped back to me marked “No such address”, even though it was exactly the address they provided. So I have unwearable shoes and no refund with the total cost of $192 CDN. A complete rip off, a scam. DO NOT ORDER THIS PRODUCT.
Upon return of this product (undeliverable), my follow up complaint email is also now undeliverable. SCAM SCAM SCAM. I’ll be donating these new shoes to a local charity. I hope someone gets some use of them.

24 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

If I could give zero

If I could give zero. Shame on me for believing this ad for wider shoes. Took 4 weeks to get then the do not fit and they want me to pay for return to England. The did offer 80 percent off my.next pair. Why wud I buy another pair from them. Very bad. Wint deal with them again.

24 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

WideStep shoes AREN'T wide!

I purchased a pair of WideStep shoes after seeing their ads multiple times claiming to, in fact, be wider than the average shoe. They are NOT any wider than a normal shoe. The claim is a lie. It's not misleading, it is false. I ordered a size 11.5, but they sent an 11. If a shoe is wide, an 11 can work for me, but these did not fit at all.

When I complained, they offered me an 80% discount on another pair of shoes. I asked them, "If your shoes don't fit, why would I buy another pair, even at a significant discount?" I'm not sure about their logic. Then came the kicker: if I wanted a refund of my $89, I would have to first ship the shoes back. Shipping to the UK from Washington State would cost over $20. Interestingly, if I were willing to buy a new pair for the 80% discount, they didn't need me to send back the ones that didn't fit. Something is definitely fishy with this company. Steer clear!

8 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

One star is the least I could choose

One star is the least I could choose. The worst shoe, the worst company, the worst return policy. These shoes are the most narrow shoes in my house. The return costs anywhere from $94 through the post office to $389.through UPS. Despite multiple emails back-and-forth, this company will not acknowledge that they sent the wrong size, that the shoes are very narrow, not 40% wider as they claim. They actually offered me 80% off on another pair of shoes! Save yourself the headache and the $90. Do not buy from this terrible company.

13 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Do not believe their ad.

I ordered 2 pairs of their shoes on sale and it took me forever to get them DO NOT BUY FROM THIS COMPANY. They are liars, frauds and a scam. They say you can return within 60 days thats wrong they only give 30. It takes them forever to reply to your emails for authorization and then they want to give a deal. The return address is UK and cost $50.00 to return plus customs.

6 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

These products are truly crap

These products are truly crap. I measured my foot and ordered my size, which came exactly as long as my bare foot. I attempted to return them for a refund and was told the address is in England and I had to pay shipping, but that they would give me an $80 credit toward more shoes. I stupidly ordered a bigger size.
Surprise - they don't fit either! Sending all 4 pair to the Thrift Shop.

The name is deceptive, as they are certainly not wide. For an example of how a wide shoe is made, and of a company which has ethical business practices, I suggested that they go Hike shoes.
I will me looking at TrustPilot first in the future.

28 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

I purchased the Widestep Shoes as they…

I purchased the Widestep Shoes as they were advertised as having a wide toe box. I followed their instructions so as to have accurate sizing. As soon as I received them, I knew they were NOT wide in the toe box. I could barely get my foot in the shoe and it was very tight I contacted the company and they offered a 80% discount on my next purchase instead of shipping them back. The address they gave for returns is in England even though they were shipped from an address in the US. It would have cost more than the cost of the purchased shoes to send them with a tracking number as they required. What a marketing ploy! False advertising for sure. Stay far away from this company who uses deceptive tactics.

1 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

I bought a half size larger (9.5) in…

I bought a half size larger (9.5) in the shoe and when it arrived, it was shorter than a regular American 9.0. Company says it will provide a full refund for shoes that don't fit, BUT ALL they offered was $17.80 on an $89.00 purchase. They told me NOT to ship the shoes back. Do not buy from them.

1 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

I've spent $80 on these shoes and what…

I've spent $80 on these shoes and what I got was narrow generic shoes that were horrible! I could have bought these on Amazon for $15. They were not wide on my feet just like they don't fit anybody else's feet who's ordering a wide step shoe.
The refund is a joke they offered me a 20% refund and they said I could send it back but you have to send it back to the UK which is going to cost about $35 minimum It's an absolute scam do not buy from them
Any positive comments or reviews they had were bots or planted.

5 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

A tricky seller and dishonest in a way

A tricky seller and dishonest in a way.
The shoes are very cheap quality material and not true to size. The return policies favor the company and the cost to return to the UK is expensive even though the return address on the package is CA. I was careless and did not read the reviews before I purchased these awful shoes. Thay are also shorter for the size.

16 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Wide Step Cheap Rubbish

I was so disappointed with my first 2 pair special order, they are NOT wide step (toe) but because I really wanted what they show in their advert, I stupidly ordered another 2pairs special. I emailed telling them that I will keep the first order but this time I want the ones with roomy toe space, they replied that I will certainly receive those this time around. NO, I received the same overpriced rubbish. Paid approximately $260 in total for 4 pairs of shoes when I was expecting it to be $180 total but they're cheap shoes only worth around $20 a pair. Really wish I looked up reviews first. I want to give them ZERO stars 👎

1 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Buyer Beware

Buyer Beware! I purchased a size 10 of the loafers. They were more like a size 8. Their claim of a wide toe box is false. These shoes are very narrow. Their claim of 30 day guarantee with no hassle returns is also false. In order to return them for a full refund I would have to spend double what I paid to ship them to the UK.
Very disappointing.

23 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

I wish I’d found these reviews before I…

I wish I’d found these reviews before I ordered. Like other reviewers state, the shoes came in too narrow and too small. I was offered a discount coupon to keep them, which seems ironic for a company about foot comfort. And then to find out that instead of returning to New York, I’ve got to send them to England? They are so precise up front about having the customer pay to return the shoes. They could have added that they will need to be shipped to England.

22 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

If I could give them a minus zero .. I would

If I could give them a zero, I would!
These shoes are not as advertised. They don’t even have the wide step logo on them anywhere.. let’s not talk about how they don’t look like the shoes or how they don’t have wide toes or how if you need to return them it’ll cost you more than the shoes.

2 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Worst Experience Ever

Not the least bit wide and no where near an accurate size. Unfortunately I tossed out the packaging and can't return. Definitely do not recommend purchasing anything from them. I can't even put my foot in the toe area.

5 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

DO NOT BUY FROM THIS COMPANY I…

DO NOT BUY FROM THIS COMPANY I purchased 4 pair of shoes from wide step only 1 pair fit. One pair they sent the wrong size. The 2 other pair were way too small. These shoes are also very cheaply made. I emailed them stating I wanted to return 3 pair . Like with everyone else I was offered 80% off my next purchased and I keep the shoes that don't not fit. They also said they don't pay for return shipping .I emailed them photo of their return policy that stated free returns. I asked for replacement of the 1 pair that they sent the wrong size and they agreed to do that but then they don't have my correct size. I could select something different. I have been emailing back and forth with them for 2 months anything I ask for they don't have my size. Today I said I would like a refund and they said they got permission to offer me a 20% refund and I keep the shoes that don't fit. I decided to look up reviews on this company and ended up here. It sounds like if I want any of my money back I better take the 20%.

19 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

DONT BUY

I was so excited to try on my new shoes. I open the bag. The smell was strong and chemical. I pulled the shoes out and the looked tacky. I tried them on. Yikes, they were tight. The right was a little tight but the left one was unbearable. Both pairs in the pack we unwearable. The oh so easy return policy is bunk. When the finally tell you how to return it you are directed to send it to the UK. The business address address is New York. It’s outrageous,
Bottom line: don’t buy!

19 giugno 2026
Non scritta su invito

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