White and Green (U.K.) Recensioni 

244
•
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I purchased a island bed topper for my caravan. It arrived promptly by courier. The fit and quality is excellent. I would definitely buy from Greens again.

Valutata 5 stelle su 5

The best organic linen I've come across so far. Brilliant value for money and the most silky feeling - my whole family adore it and that's saying something! Wonderful service too. Couldn't recommend h... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The pillow protectors that I bought from White and Green were lovely cotton. They arrived very quickly in beautiful packaging. The only minus was I hadn't realised there were two in each pack so now I... Leggi di più

Valutata 5 stelle su 5

It has been a lovely surprise to be able to find Such absolutely beautiful and high quality bedding for our awkwardly large bed at a reasonable price! Gorgeous, sustainable packaging; silkily soft sim... Leggi di più

Dettagli dell'azienda

  1. Negozio di biancheria da letto
  2. anche in
  3. Negozio di arredi e di design d'interni
  4. Negozio di casalinghi

Scritti dall'azienda

Shopping for bed linen can be a nightmare! What should you look for? What is thread count? Does fancy packaging actually translate to quality? Sari is an Interior Designer who was frustrated by this customer experience and by the poor quality of so many brands (think of sheets pilling after a couple of washes, not fitting properly, being incredibly difficult to iron, and so on). So she set out to create the best bedding in the world. Together with her daughters (us), she spent a year researching the industry, coming up with the best designs and finding the right partners. We work directly with our organic cotton farmers and our Fairtrade factory in India. We combine our classic designs with the finest handpicked cotton and master craftmanship to create quality bedding that is made to last. By cutting out the middle men, we keep our products much more affordable than other luxury bedding brands. We believe that everyone deserves the gift of great sleep! All of our products are certified Organic (GOTS) and Fairtrade. Our UK orders are fulfilled from our UK warehouse direct to your doorstep, so you don't have the hassle of searching through stores! Thank you for shopping with us!


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

244 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,8

Tutte le recensioni

(244)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Exceptional

Excellent products, charming packaging, swift secure delivery, splendidly simple website and all whilst maintaining the most competitive of prices. What's not to like? E.Commerce the way it should be.

22 marzo 2022
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Risposta di White and Green (U.K.)

Dear James, this is a fantastic review. Thank you very, very much.

Valutata 5 stelle su 5

Organic bedding

Really quick delivery and beautifully packaged. The bedding is lovely quality- really pleased.

18 marzo 2022
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Risposta di White and Green (U.K.)

Delighted to read this, thank you.

Valutata 5 stelle su 5

Thank for the prompt service

Thank for the prompt service. The bed spread is beautiful and fits the super king bed. Others that have stated super king fall short of being the proper size. Thank you, Mark Steffen

16 marzo 2022
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Risposta di White and Green (U.K.)

Thank you so much, Marco, for your kind review. Delighted to read this and to welcome you as a new customer with White & Green.

Valutata 1 stelle su 5

I have now been in touch with Kate and have been very happy with the response to my initial query and am very happy with the outcome.Thank you for your assistance,With kindest regards Nanny Hare

I ordered two bedspreads from them which are faulty and am having great difficulty getting them to respond to the many emails I have sent them.They do not provide a telephone number so I have not been able to call them even though I have sent them my number.
Not impressed so far!!!

11 marzo 2022
Non scritta su invito
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Risposta di White and Green (U.K.)

Hi there, we have replied on our website chat and on email to you and guided the entire process for the return which is now being set up for a day that works for you, so I am unsure as to the frustration. I am sorry that you are not impressed, we are doing our best to be in timely communication with you as we do with all our customers. And as you will see, we pride ourselves in being helpful. Thank you and Kindest Regards, Kate

Valutata 5 stelle su 5

Excellent quality

Excellent quality. Better than 5* Hotels!

26 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Colin, thank you so much! That is a wonderful review- couldn't ask for better.

Valutata 5 stelle su 5

The best quality

I have bought pillowcases and towels from White and Green, and all are excellent quality. The customer service has also been excellent with quick and personal replies. When it's time to replace my bedsheets, I know where I'll be coming to.

25 febbraio 2022
Non scritta su invito
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Risposta di White and Green (U.K.)

Thank you so much for this kind review, you have made us really happy reading your comments. We look forward to welcoming you back again soon. Best, Kate.

Valutata 5 stelle su 5

Really lovely sheets

Really lovely sheets, they feel very luxurious and fit perfectly on my bed. Customer service was excellent and delivery was very speedy.

21 febbraio 2022
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Risposta di White and Green (U.K.)

Sophie, thank you so much for this lovely review. It makes our work worthwhile. So appreciated.

Valutata 1 stelle su 5

Bad customer service

I ordered the wrong product by mistake and had taken it out of the packaging before I realised. I asked if I could still have a refund as the product was in perfect condition and was told that I could only order something else from White and Green. They said they couldn’t repackage the bedding and would have to donate it to charity. I emailed again several times but didn’t even get a reply .

18 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Elizabeth, hope you are really well. Thank you for your email. I am confused as this is not what we said to you on the email, happy to resend if you like. This below is exactly a copy and paste of the reply to you and the address for our warehouse then followed: "
Please can you kindly return it to the below address and send us the proof of tracking/receipt once you have managed to do so.

What bed sheets set would you like instead? I can send you an invoice for the difference in price. " I don't understand where the confusion is?

Kindest Regards,
Kate

Valutata 1 stelle su 5

I received this bedspread last Thursday…

I received this bedspread last Thursday no delivery note no returns label. I found that it was too light and e-mailed on their site where it said they would reply within 24 hours it is now 6 days later and i have not had a reply yet. They advertise free returns but fail to give you the means to return goods that are not suitable.

16 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Jennifer, I hope you are well. I find this review very harsh considering I emailed you the moment I received a message from you. I wrote to you at midday on February 9th and never received a reply. At White & Green, we pride ourselves in our customer service and our care for others. Not to mention our pride in our beautiful products. I have communicated to you already on email but have had no reply from you. Please check your spam inbox to see if you have emails getting stuck there. You can also email us at orders@whiteandgreenhome.com - I think it is very unfair to give us 1 star for this. Kindest Regards, Kate.

Valutata 5 stelle su 5

Lovely quality sheets & pillow cases

Lovely quality sheets & pillow cases. The fitted sheet is elasticated all the way round & fits very well. They feel like good quality but I would not have bought them at the full price. Good to know they are organic etc

16 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Enid, thank you for the review! Well, we are glad then that you got them on offer. Have a brilliant day, and thank you again. WG

Valutata 5 stelle su 5

Beautiful products

Beautiful products. Generously cut and well stitched. Makes such a change not to have to fight to insert pillows or stretch over mattresses. Beautifully packed and fast delivery.

Only negative would be lack of an email to confirm the order.

Many thanks

16 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Carol! Thank you so much for that wonderful review. We automatically send a confirmation with every single order without fail. Sometimes it goes into a spam email based on the customer's inbox settings. Is it there by chance?

Valutata 5 stelle su 5

The products are really very nice and…

The products are really very nice and top quality.
I have had a problem with a mistake I made in making my third order and they have managed to resolve it very promptly, very good service!

16 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Carla, glad to hear that. Thank you so much for ordering with us so many times. We really appreciate it. Take care.

Valutata 5 stelle su 5

Love this company

Love this company . The bed linen is beyond luxurious . I cannot sleep in anything else . It a must buy . Sheets pillow cases . The lot . Love 💕

15 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Fionnula, you are so so good. Thank you so much for being such a wonderful customer of ours and a great supporter too. Have a wonderful day, and thank you once again.

Valutata 5 stelle su 5

Fantastic quality cotton waffle…

Fantastic quality cotton waffle bedspreads.Quick delivery.
Brilliant customer services ..has a slight problem due to damage due to delivery
service and resolved immediately.
Wonderful company will definitely use again.

15 febbraio 2022
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Risposta di White and Green (U.K.)

Hi Marie, thank you very much for your review. Very grateful to you. Have a lovely day.

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